Category Archives: Technology

PCMI Announces Investment from Equality Asset Management to Accelerate Growth

Investment will Support Product Expansion and Client Acquisition

January 19, 2021 – Park Ridge, IL – PCMI (Policy Claims Management International), a leading provider of administration software for the automotive, consumer and industrial warranty and service management markets announced its first equity investment from Boston-based growth equity firm, Equality Asset Management, and Chicago-based, First Analysis. Financial terms were not disclosed.

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ServicePower Realizes Significant Growth in 2020

Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships

MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.

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Upcoming Webinar – How accurate parts prediction transforms the service center

Time : Dec 17, 2020 | 11:00 AM (PST)

REGISTER TODAY

We’ve all been there. It’s never fun.

The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.

It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.

In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:

  • How a part predictions model is created
  • Using a problem description to predict which parts are needed
  • Integration with an equipment BOM and other internal data sources

You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.

ServicePower Expands Partnership with Amynta Group

Leading warranty provider expands field service management capabilities to include customer engagement portal.

McLean, VA, Dec. 8, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced that the warranty division of the Amynta Group, a leading insurance services provider of property & casualty and warranty protection products and services, has expanded its partnership to include ServicePower’s customer engagement solution.

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PCMI Integrates with BerkOne to Provide Automated Printing and Mailing within PCRS

This integration allows administrators to automatically send physical, trackable documentation to their customers directly from PCRS.

Park Ridge, Illinois – November 24, 2020 – PCMI has integrated with BerkOne, a leading provider within the content and process automation industry. This partnership comes in conjunction with PCMI’s announcement of its new Notification Center Module within its Policy Claim and Reporting Solutions™ (PCRS) platform. While this new module has the ability to send automated emails and text notifications, there is still a need for administrators to send physical mail due to compliance standards. This partnership fulfills that need – administrators can set event-based triggers for when a letter needs to be sent, and BerkOne’s facilities will automatically print, mail, and reconcile the materials once that trigger is activated.

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home real estate

Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs

CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.

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PCMI Webinar – Notification Center Module

Highlight of the features of PCMI’s Notification Center Module – a customizable communication tool. Guest Steve Hendrick from BerkOne joins the discussion to give his experience integrating with PCMI.

We will cover:

✔️ Flexible communication with agents, dealers, sales managers, and customers
✔️ Creating email, text, and letter templates that are automatically merged
✔️ Setting notification triggers based on the receiver’s needs and preferences

Webinar Registration: https://us02web.zoom.us/webinar/register/3416045046820/WN_OT_8MHC-TwOlclvV-exaLw

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PCMI Webinar – Consumer Warranty Administration

November 5th @ 11AM CT, with OnPoint’s Rob Christian

Join us as we run through the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI. We’ll be discussing:

✔️ PaaS and integration support
✔️ Administration functionality
✔️ Quickly launching new programs

Register: https://us02web.zoom.us/webinar/register/5516031352363/WN_aFphD7wuSOuxybcRr8z1lg

Automating Dealership Payments Webinar

Hosted by PCMI + Infintech

PCMI is bringing automated payment processes to another level! Join us for a conversation with Infintech‘s Matt Valego as we discuss how our integration simplifies and automates payments between dealers and administrators. We’ll be covering:

– Enhanced payment processes
– Online status updates
– Secure transaction monitoring

Oct 22, 2020 11:00 AM in Central Time (US and Canada)

Registration Link: https://us02web.zoom.us/webinar/register/3916020070176/WN_6NJra_oTRjKgMvJH7YtSew

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5th Annual Automotive Warranty Management Summit

Digital Event October 27-28, 2020

We are pleased to announce the fully livestreamed event AGENDA redesigned to deliver the same high quality content, roundtables and networking we are known for to best serve your new needs!

Join to hear this year’s featured speakers from American Honda, Ford Motor Company, BMW, Hyundai, Nissan, NADA, DRiV, Volkswagen, MIZE, We Predict, AIAG ……

Automotive Warranty Management Summit 2020 agenda

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