Category Archives: Technology

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

Warranty + AI: The Next Frontier in Service Transformation

Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.

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Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion

GWC Warranty Announces Strategic Partnership with Darwin Automotive

GWC partners with Darwin to provide a Full Suite of Digital Retailing Options to Dealers

WILKES-BARRE, July 14, 2020—GWC Warranty, the best-in-class provider of F&I solutions for used vehicles, announces a partnership with, Darwin Automotive (“Darwin”) an automotive software provider that enables a seamless, transparent, shopping experience while increasing profitability.

Full Release: https://gwcwarranty.com/about/gwc-news/2020/july/14/gwc-warranty-announces-strategic-partnership-with-darwin-automotive

Extended Warranty and Service Contract Innovations

SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.

Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

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Vision Dealer Solutions Enhances Virtual F&I Customer Mode

Vision Dealer Solutions has enhanced its virtual F&I Customer Mode for an even more seamless customer experience.

Full Article: https://www.autodealertodaymagazine.com/361249/vision-dealer-solutions-enhances-virtual-fi-customer-mode

Tavant Recognized as a Leader in the IDC MarketScape for Manufacturing Warranty and Service Contract Management Applications

Acknowledged for its product innovation, flexible deployment options, industry expertise, strong customer-focused approach and future-proof approach

Full Release: https://www.businesswire.com/news/home/20200611005309/en/Tavant-Recognized-Leader-IDC-MarketScape-Manufacturing-Warranty

Clyde raises $14 million Series A to help e-commerce businesses offer extended warranty plans

Clyde, an extended warranty startup helping small e-commerce businesses offer service contracts, announces it has raised a $14 million Series A led by Spark Capital with participation from Crosslink, RRE, Rea Sea Ventures and others. 

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