Category Archives: Technology

ServicePower Expands Mobile Field Service Management Solution with AI-Powered Visual Intelligence for Field Service Workers

Enhanced mobile field service solution brings real-time AI analysis to the point of work and connects visual intelligence across the ServicePower ecosystem to help reduce rework and accelerate close-out

McLean, Va. — September 15, 2026 — ServicePower, a leading provider of AI-powered field service management solutions, today announced a major enhancement to ServicePower Mobile , bringing AI-powered visual intelligence directly to field service workers.

The enhanced solution combines ServicePower Mobile with ServicePower Vision AI, giving technicians real-time image analysis within their field workflow. For critical infrastructure organizations — including fiber-to-the-home networks, connectivity supporting AI data centers, and advanced metering and electrification initiatives — it is designed to help identify quality issues earlier, reduce unnecessary return visits, and move completed work toward approval faster.

Vision AI analyzes images at the point of capture and provides immediate feedback against defined quality standards, including where connectivity may be limited or unavailable.

Read Full Article: https://www.servicepower.com/blog/servicepower-expands-mobile-field-service-management-solution-with-ai-powered-visual-intelligence-for-field-service-workers

40+ Extended Warranty & Service Contract Leaders Unveil Customer Service, Product, Marketing &Technology Innovations to Boost Sales, Retention and Margins

Get competitive insights on how to drive growth and deliver greater value in warranty and service contract programs through technology and AI, innovative products, smarter customer service, and strategic marketing and sales. And get the most recent regulatory updates to ensure compliance and reduce risk.

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DART Warranty Group Announces SOC 2 Compliance Achievement, Strengthening Commitment to Security and Trust

AI-powered warranty management platform reinforces its commitment to protecting claims,
dealer, and customer data

Chicago, Illinois — DART Warranty Group, an AI-powered warranty management
technology company, today announced the achievement of SOC 2 compliance,
marking an important milestone in the company’s commitment to security,
operational controls, and customer trust.

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MAPconnected Releases AI OPPORTUNITY MAP Identifying the Top 10 AI Projects Transforming the Service & Warranty Lifecycle

The new executive report provides a practical roadmap for manufacturers looking to accelerate AI adoption across service and warranty operations.

Detroit, MI – MAPconnected, in collaboration with Mike Roberts, President of MR Insights, today announced the release of AI OPPORTUNITY MAP: 10 Top Projects Transforming the Service & Warranty Lifecycle, a comprehensive executive guide highlighting the highest-impact artificial intelligence initiatives transforming warranty, quality, technical service, dealer operations, and customer support.

“Artificial intelligence has reached the point where organizations no longer need to ask whether AI belongs in service and warranty—they need to determine where it delivers the greatest business value,” said Mike Roberts, President of MR Insights and co-author of the report. “This OPPORTUNITY MAP helps leaders move beyond the hype by identifying practical, high-impact projects that improve decision-making, reduce costs, and create better customer experiences.”

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AIDAC Adds AI Innovator Awards to Agenda

Organizers of the inaugural AI Dealer Agent Conference announced the launch of the AI Innovator Awards, a new addition to the 2026 agenda.

The event will be held Sept. 9–11 at the Georgia Tech Hotel and Conference Center in Midtown Atlanta. Award winners will notified prior to the event and recognized in a special ceremony prior to an evening reception on Thursday, Sept. 10.

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Artificial Intelligence in the Vehicle Service Contract Ecosystem

Automating Claims Integrity, Sales Oversight, and Underwriting Intelligence – A White Paper on AI-Enabled Automation for Vehicle Service Contracts and Ancillary Products

Executive Summary

The U.S. vehicle service contract (VSC) market is a significant segment of a global market valued at up to $90 billion in 2026 and growing.   This market sits within the U.S. automotive F&I industry, which generates over $40 billion in annual dealer revenue, with a significant portion coming from service contracts. This is a high-volume business built on a long, multi-party chain, including dealer or agent sales, provider underwriting, third-party administration, and a distributed network of dealer and independent repair facilities that adjudicate claims. That structure creates exactly the conditions where artificial intelligence delivers outsized value — large transaction volumes, repeatable decision patterns, and a persistent information gap between what field-level data shows and what actually reaches executives.

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EFG Companies Empowers Administrators, Service Contract Providers, and Product Marketers to Expand Automotive and Powersports Capabilities with Turnkey Products and Administrative Solutions

The EFG Companies announces a new comprehensive product administration platform targeting product providers and administrators seeking to expand their business. EFG Admin Solutions enables rapid product portfolio expansion, with faster time-to-market, expanded product offerings, entry into new markets, and accelerated growth—without increasing operational infrastructure. For more information, visit www.efgcompanies.com

Full Release: https://efgcompanies.com/wp-content/uploads/EFG-Admin-Solutions.pdf

The California AB 2905 Trap: Why Mandatory AI Disclosures Are Driving a 40% Hang-Up Rate for ‘Full Bot’ Receptionists

California AB 2905 Forces a Choice: Lose the Lead or Break the Law

A homeowner calls about a $6,000 HVAC system replacement. The first thing they hear: “This call is handled by an artificial intelligence system.” They hang up. That is not a UX problem you can A/B test your way out of. Under California AB 2905, that disclaimer is a legal requirement — and it fires in the first three seconds of every covered call. AI voice agent compliance is no longer optional. For operators running full-bot inbound stacks in California, the law has already created a binary trap: comply and absorb the booking-rate damage, or skip the disclosure and face criminal liability.

Full Article: https://www.tradesly.ai/blog/ai-voice-agent-compliance-california-ab-2905

Extended Warranty & Service Contract Industry Leaders to Gather in Chicago for Premier Innovations Conference

17th Annual Extended Warranty & Service Contract Innovations Conference Scheduled for October 7-9, 2026, at The Drake Hotel, Chicago

As AI, increasing consumer expectations, and evolving business models redefine the warranty and service contract marketplace, leaders from across the automotive, consumer electronics, home, appliance, retail, financial services, legal, and technology sectors will gather October 7-9, 2026, at The Drake Hotel in Chicago for the 17th Annual Extended Warranty & Service Contract Innovations Conference.  www.warrantyinnovations.com 

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Express FnI Launches eContracting Platform That Brings Warranty Products to Market in Days – Without a Full Administration System Build

A new distribution pathway for warranty product providers, TPAs, and administrators ready to reach markets faster and more cost-effectively – across any product category.

COLUMBUS, Ohio – Driven F&I Solutions today announced the availability of Express FnI eContracting, a standalone eContracting platform purpose-built for warranty product providers, third-party administrators, and service contract organizations looking for a faster, more scalable path to market – without the overhead of a full administration system build.

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