Category Archives: Technology

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service Management marketplace

Full release: https://finance.yahoo.com/news/servicepower-named-visionary-2021-gartner-170200120.html

Bruviti Partners With National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market


Home and extended warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities.

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PCMI Announces Expansion in Leadership Team with Four New Hires

New Leadership Hires Bring Extensive Knowledge to PCMI Amidst Rapid Growth

PARK RIDGE, ILL. (PRWEB) JULY 15, 2021

PCMI (Policy Claims Management International), a leading provider of administration software for automotive, consumer warranty and service management markets announced expansion in its leadership team with four new hires. Joining the team are Peter Govek as Chief Revenue Officer, Ken Park as Chief Information Officer, Maggie Jones as Human Resources Manager, and Bob Vogel as Vice President of Finance.

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Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs

October 18-19, 2021 Renaissance Nashville Hotel, Nashville, Tennessee

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ServicePower Selected by Goodman Home Solutions for Customer Experience Focused Field Service Solutions

With a focus on consumer experience, leading home solution company selects ServicePower’s field service management platform.

McLean, VA, July 6, 2021, ServicePower, Inc.– ServicePower, a leading field service management software company focused on transforming service experiences, today announced Goodman Home Solutions (GHS), a field services, engineering, and logistics company serving network operators, original equipment manufacturers, and electronic retailers, has selected ServicePower’s customer experience suite of field service solutions.

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JM&A Group’s New Inspect Now™ Program Aims to Streamline Claims Process and Improve Efficiency

Inspect Now™ is an innovative new virtual inspection process designed by JM&A Group to make the adjudication of claims more efficient and less time consuming. 

Read Full Release: https://www.globenewswire.com/news-release/2021/02/16/2176489/0/en/JM-A-Group-s-New-Inspect-Now-Program-Aims-to-Streamline-Claims-Process-and-Improve-Efficiency.html

Clyde’s Executive Power Lunch With Alibaba’s John Caplan

For our first Executive Power Lunch, we brought together John Caplan, Clyde board member and Alibaba.com’s President of North America & Europe and Brandon Gell, Clyde’s CEO and cofounder. The pair discussed the characteristics of a great team, how to build one through hiring, and how to lead one with your board and advisors.

Full Article and Videos: https://www.joinclyde.com/blog/clydes-executive-power-lunch-with-alibabas-john-caplan

PCMI Announces Investment from Equality Asset Management to Accelerate Growth

Investment will Support Product Expansion and Client Acquisition

January 19, 2021 – Park Ridge, IL – PCMI (Policy Claims Management International), a leading provider of administration software for the automotive, consumer and industrial warranty and service management markets announced its first equity investment from Boston-based growth equity firm, Equality Asset Management, and Chicago-based, First Analysis. Financial terms were not disclosed.

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ServicePower Realizes Significant Growth in 2020

Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships

MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.

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Upcoming Webinar – How accurate parts prediction transforms the service center

Time : Dec 17, 2020 | 11:00 AM (PST)

REGISTER TODAY

We’ve all been there. It’s never fun.

The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.

It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.

In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:

  • How a part predictions model is created
  • Using a problem description to predict which parts are needed
  • Integration with an equipment BOM and other internal data sources

You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.