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What are the Three Viable Options for an OEM or Retailer Service Contract Program
For a new program, there are three basic options for structure and approach. Each option includes many details, and this summary provides a high-level overview of those options.
Continue readingIndustry Leader Joins mSupply as Vice President of Merchandising
St. Louis, MO (February 25, 2026) — mSupply, a leading North American distributor of appliance, HVAC and plumbing parts and equipment, announced today that Jeff Burwell has joined the company as its first Vice President of Merchandising.
MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston
March 3, 2026 – MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis demos, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty, aftersales and aftercare services challenges.
2026 Guide: Comprehensive Insurance Solutions for Guarantees, Warranties, and other Specialty Insurance Programs
Originally Published: February 17, 2026
Executive Summary
Meramec Secure® provides end-to-end insurance solutions that help companies find the right insurance products, structure compliant programs, and deliver absolute protection to end clients. With over 25 years of industry expertise, we guide retailers, manufacturers, InsurTech companies, FinTech platforms, and service providers through the complete lifecycle of insurance-backed guarantee and warranty programs—from initial assessment to implementation and ongoing client protection.
The Meramec Secure® Advantage
In today’s competitive marketplace, companies make bold promises through warranties, guarantees, and service level agreements. However, sophisticated clients want to know: “Who backs these promises?” The market is littered with companies that offered incredible guarantees but went out of business, leaving customers without recourse. Meramec Secure® provides the answer. Our platform enables companies to differentiate themselves by demonstrating real financial backing for their commitments, building customer confidence, and gaining a competitive advantage.
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Warranty & Service Contract Leaders Gear Up for a High-Energy, Insight-Packed Event Featuring OEM Case Studies, Industry News Flash Series & Interactive Roundtables
Orlando, FL — Warranty and service contract executives will get more than just presentations at The 5th Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 28–29, 2026, at the Hyatt Regency Orlando — they’ll experience a fast-paced, insight-driven program designed to spark ideas, share solutions, and spotlight exactly where this rapidly evolving market is headed next.
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Kerper and Bowron LLC Unveils Patent-Pending Method To Transform Service Contract/Extended Warranty Accounting for $250 Billion + Global Industry
Kerper and Bowron LLC recently announced a breakthrough in service contract and extended warranty accounting that fundamentally changes how the global service contract industry recognizes revenue, manages reserves, and unlocks billions in lending capital in the United States.
Full Release: https://kerper-bowron.com/blog/kerper-and-bowron-llc-unveils-patent-pending-method/
Choice Home Warranty to pay Arizona $11.8M in consumer fraud case
Arizona Attorney General Kris Mayes announced Tuesday what she called the biggest settlement ever reached against a home warranty company in state history.
Marcone Receives Whirlpool’s Eagle Award of ExcellenceCompany Recognized for Outstanding Service, Partnership and Sales Performance
ST. LOUIS, MO (February 10, 2026) – Marcone Appliance Parts is proud to announce that it has been honored with the Eagle Award of Excellence from Whirlpool, recognizing exceptional performance throughout 2025.
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MAPconnected Launches Parts & Quality Analysis Xchange Group to Advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability
February session hosted by former Stellantis quality and supply chain operations executive
MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause analysis, and strengthen supplier accountability.
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MAPconnected Launches Recall, Customer Campaigns & Legal Xchange Group
Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership
MAPconnected announced the launch of the Recall, Customer Campaigns & Legal Xchange Group, an executive-level peer benchmarking forum designed for senior motor vehicle leaders navigating recalls, customer campaigns, vehicle buybacks, over-the-air (OTA) updates, autonomous vehicle incidents, and increasing legal and regulatory scrutiny.
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