2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit:  www.globalwarrantyinnovations.com. Use the WarrantyNews discount code: WN300 for $300 off while available.

Here’s a glimpse of the exciting agenda featuring leading industry practitioners:

  • Monitoring Performance and Customer Experience for Extended Warranties and Service Contracts in the Inflationary Environment
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Anthony Rizzo, Director of Aftermarket Contract Business, Komatsu America Corp.
  • Cross-Functional, Data Driven Supply Chain Strategies: Assessing Risk & Ensuring Resilience – from New Product Development to Customer Care
    • Ron Kaminski, Vice President of Procurement, Trane Technologies
  • Industry News Flash: Auto, Mobile/Electronic, Home/Appliance
    • Eric Arnum, Publisher, Warranty Week
  • Legal/Regulatory Spotlight: What’s Happening Where – What You Must Know to Ensure Compliance
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Structuring the Extended Warranty Product to Appeal to Consumers While Remaining Compliant (and how to compete as an OEM with other sellers)
    • Kevin Roney, Extended Service Programs, Whirlpool Corporation
  • Industry-Specific Roundtable Discussion Groups
    1. Auto
      • Gloria Ham, Sr. Manager of Voluntary Protection Products, Toyota Financial Services
    2. Electronics & Mobile
    3. Home & Appliance
    4. Other Special Markets
  • Customer Centric New Product Innovations
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
    • HomeX
  • Exploring Electric Vehicle Extended Warranty Design: How Parts, Maintenance & Service Differ from Internal Combustion Engines
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Greg Myers, Executive Managing Director, Brown & Brown
  • Inquiry or Investigation – Knowing How to Respond to a Government Agency
    • Alan S. Meek, Member, Frost Brown Todd
  • Creating Loyal Customers Through Subscription Models
    • Taj Mian, Global Business Development Manager, Domestic and General
  • Disruptive Technology Innovations – Moving Beyond Digitization
    • Alex D’Aoust, Chief Technology Officer, Vectorsolv
  • Harnessing Real Time Telematics and Other Field Quality and Claims Data to Detect Issues Earlier and Accelerate Root Cause Analysis
    • David Froning, Portfolio Manager of IOT Solutions, SAS
  • Claims Technology for Adjudicating Effectively While Improving Customer Satisfaction
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
  • Establishing a Dedicated Innovation Team in the Vehicle Service Contract Space: Lessons to Help in Any New Venture
    • Andrew Holly, ACAS. Director of Innovation, Ally Insurance
    • Kirsten Elsworth, Senior Director, Data & Technology, Ally Insurance

To register and read the agenda, please visit: www.globalwarrantyinnovations.com

MAPconnected Survey

Are you alone battling with incorrect use of fault or condition codes?

Find out now by taking this 14-question survey which has been commissioned for a MAPconnected member company to help them obtain feedback on how other companies are:

  • Equipping Dealership personnel to provide correct defect code
  • Reducing incorrect claim coding with Authorized Service Providers
  • Simplifying the defect code selection process for technicians / warranty personnel

All companies that participate will receive the overall results! 

For details: https://www.mapconnected.com/fault-or-condition-codes-start-your-year-off-smarter-by-getting-mapconnected/

Check out the MAPconnected Automotive Q1 Virtual Events and more

February 15 Round Robin: Good Versus Bad Claims Quality Scoring (3 – 4 pm ET)

March 21 Round Robin: Turning Warranty Data Into a Continuous Improvement Tool (3 – 4 pm ET)

April 19 Webinar: Warranty Costs Related To Serviceable and Non-Serviceable Electric Vehicle Battery Packs  (11 – 12 pm ET)

October 24-25 OnSite:  Vehicle Service & Warranty Lifecycle Summit (3rd annual) Oct 24 – 25 at the Henry Hotel, Dearborn MI

For more information or to register: https://www.mapconnected.com/2023-upcoming-events/

Assurant Partners with Altelium to Advance Battery Electric Vehicle Protection and Products Through Accelerated EV Battery Analytics & Consumer Insights

Partnership bolsters Assurant’s ability to offer products like Assurant EV One Protection℠ by combining real-time battery and actuarial data with enhanced modeling and AI

Full release: https://www.yahoo.com/now/assurant-partners-altelium-advance-battery-133000333.html

National home warranty scam hits Wichita, DA warns it seems very real

WICHITA, Kansas – Assistant District Attorney Jason Roach is sounding the alarm on a scam going around Wichita and says this one might be hard to spot even for a trained eye.

Roach says the scammers take time to do research and write the home warranty renewal letters with information specific only to you.

Source: KAKA.com

Full Article: https://www.kake.com/story/48266857/national-home-warranty-scam-hits-wichita-da-warns-it-seems-very-real

New PCMI Whitepaper Releases: Driving Extended Warranty & Service Contract Revenue Growth Through the Use of Automation

Data-packed insights from a research study among Warranty and Aftermarket Service professionals looking at the role of software applications that automate the configuration, administration, and management of EW/SC programs in driving revenue growth.

  • The role of software applications in selling extended warranties and service contracts
  • Servitization and how technology can optimize the customer experience
  • How the right sales and marketing strategies can increase revenue growth

Read the Full Whitepaper: https://www.pcmicorp.com/whitepaper-driving-extended-warranty-and-service-contract-revenue-growth-through-the-use-of-automation-form/

Ohio AG sues fake home warranty company after more than 1,200 consumers complaints

Ohio Attorney General Dave Yost announced he is suing a phony home warranty company and its administrator for misrepresentation and immoral business practices.

Full Article: https://www.whio.com/news/local/ohio-ag-sues-fake-home-warranty-company-after-more-than-1200-consumers-complaints/RWH6T3LZ4RBDJAYKVJUYTHRRII/

Assurant Product Experience Exchange Launches Enabling Clients to Customize and Embed Insurance and Protection Programs into Omni-Channel Customer Experiences

Turnkey technology delivery platform helps clients meet customers where they are

Assurant has launched Assurant Product Experience Exchange (APEX), a turnkey technology delivery platform that enables Assurant clients across industries – mobile, retail, housing, and automotive – to customize and easily add embedded insurance and protection programs, support, and services into their omni-channel customer experiences.

Full Release: https://www.assurant.com/newsroom-detail/NewsReleases/2022/December/assurant-product-experience-exchange