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Warranty Innovation Awards Recognize 2026 Industry Leaders and Innovators
Ramsey Industries, Kerper and Bowron, Assurant, Ford, and Jeffrey Strickland honored for excellence in warranty and service contract innovation
CHICAGO, IL — The SSN 2026 Warranty Innovation Awards recognizes five outstanding recipients for their contributions to innovation and excellence across the warranty and extended warranty/service contract industries. The winners were honored during the 17th Annual Extended Warranty & Service Contract Innovations, held October 7–9, at The Drake in Chicago, Illinois.
Peer-nominated and voted by the warranty industry, the awards recognize organizations advancing product design, technology, customer experience, and operational performance, as well as an individual whose leadership has made a significant impact on the industry.
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MAPconnected Names Certum 2037 Challenge Winner And Invites New Visions Of Vehicle Service
SOUTHFIELD, MICHIGAN — MAPconnected has named Vlad Popescu, CEO of Certum, the 10-Year Visionary Challenge winner at the MAPconnected Service & Warranty Lifecycle Summit and is opening the challenge to further entries imagining how vehicle repair, service and warranty could work in 2037 and beyond.
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Insurance Commissioner Mike Yaworsky Orders Immediate Cease and Desist Against Two (Service Contract) Companies for Unlicensed Activity
OIR urges consumers doing business with any company operating without a required license to switch their business to appropriately licensed entities.
Negative equity hits 29.1% of trade-ins, rollover loans top $57,000
Buyers rolling negative equity into a new loan are financing an average of $57,235 and paying $952 a month, according to Edmunds.
According to a recently released Edmunds report, nearly 3 in 10 financed trade-ins toward new vehicles were underwater in the third quarter, and the average amount owed is the highest for a third quarter in at least a decade.
In Q3, 29.1% of those trade-ins carried negative equity, up from 28.1% a year ago. Those buyers owed an average of $7,107 more than their vehicles were worth.
Full Article: https://www.cbtnews.com/negative-equity-rises-to-29-percent/
AI AGENTS ARE MAKING BIG PROMISES, BUT WHAT’S BACKING THE PROMISE
Today, AI Agents are being touted as the solution for many functions, actions, and issues, including:
- IT and Security Operations
- Claim Processing
- Billing Submissions
- Payroll Processing
- Shipment Tracking
- Refund Decisions
- Fraud Prevention
- Other SAAS Solutions
- Other PAAS Solutions
Companies with newly created AI solutions promise lower costs and higher quality, but these guarantees aren’t necessarily backed by anything substantial. It’s worth exploring how a Contractual Liability Insurance Policy (“CLIP”) can support a service guarantee and add credibility to the promise.
There are many important elements to consider when using a CLIP to offer an underwritten guarantee, including:
- Policy Type
- Full Reimbursement
- Failure to Perform
- Excess Coverage
- Policy Structural Elements
- Deductibles
- Self-Insured Retention
- Limits of Liability
- Attachment Points
- Named Insured
- Required Program Build Elements
- Compliance Review for Using a CLIP
- Pricing Models for the CLIP
- Underwriting Profit Participation Options
- Admitted or Excess/Surplus Policies
- Management for Claims Administration
- Compliance and Licensing Considerations
Building the right program involves complex decisions that require deep experience to understand the options and avoid pitfalls.
Contact Meramec Secure®, Inc. to explore the right solution for your business. Meramec Secure® supports companies seeking to offer an insurance-backed guarantee and commercial entities seeking to determine whether their partner’s guarantees are sufficient to protect the commercial entity’s interests.
About Meramec Secure®
Meramec Secure® is a nationwide designer and producer of specialty insurance and service contract solutions, assisting companies in sourcing or building new Specialty Insurance, Service Contract, Software as a Service (“SAAS”), Platform as a Service (“PAAS”), Guarantee, and Warranty products, programs, and partnerships.
Meramec Secure’s extensive relationships with providers, administrators, subject-matter experts, and insurance carriers allow Meramec Secure® to deliver custom solutions with complete transparency and innovation.
Contact Meramec Secure®
Mike Frosch, President
Meramec Secure®, Inc.
Web: meramecsecure.com
Email: mike@meramecsecure.com
WarrantyHub Launches MCP Server for Warranty Operations
New integration lets approved AI assistants retrieve warranty information, process claims, import records and run reports while preserving existing user permissions and previewing changes before they are made
WarrantyHub has launched a Model Context Protocol server that connects supported AI assistants directly to the company’s warranty management platform. The new capability enables warranty professionals to ask operational questions and complete approved work in plain English without navigating multiple screens, building queries or manually reconciling exported data.
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FTC Announces Settlement with Dealership
The Federal Trade Commission announced Greenway Auto Group has agreed that its price advertisements will prominently include the actual price a consumer must pay for a vehicle, excluding only charges the government requires consumers to pay, to settle the Commission’s lawsuit alleging the company advertised prices that were thousands of dollars below what it actually charged.
Full Article: https://usedcarnews.com/news-2/ftc-announces-settlement-with-dealership
Asurion Completes Acquisition of Domestic & General to Expand Technology Care Across the Connected Home
Combination expands Asurion’s global reach and capabilities across technology and appliance care
NASHVILLE, Tenn., Oct. 8, 2026 /PRNewswire/ — Asurion, a global leader in technology care, support, and protection, today announced it has completed its acquisition of Domestic & General (D&G), a leading provider of appliance protection across the UK, Europe, and beyond.
Polygrade Emerges from Stealth With $6.3M to Bring AI-Native Claims Management to the Warranty Industry
Founded by veterans of Sears Home Services and Thumbtack, Polygrade uses AI agents to perform warranty claims work from diagnosis to contractor payment
October 6, 2026 – Polygrade, an AI-native claims management platform for the warranty industry, today emerged from stealth with $6.3 million in funding from Construct Capital, American Family Ventures and Nine Four Ventures.
Starting with home warranty, Polygrade is addressing an overlooked software category: warranty claims management. While existing technology records information, routes tickets and tracks claims, Polygrade uses specialized AI agents to perform claims work, from triage and authorization to parts sourcing and contractor payment.
Continue readingLook who’s attending the 2026 Service & Warranty Lifecycle Summit
50 companies have reserved their places so far at MAPconnected’s 6th annual Service & Warranty Lifecycle Summit.
The attendee roster spans a diverse cross-section of manufacturers and industry leaders including Ford Motor Company, PACCAR, Crown Equipment, Rotobec, Winnebago, Garrett, Nissan Motor Company, Cummins, Bridgestone Americas, Slate Auto and CARS Protection Plus in Southfield, Michigan, October 19–21.
For executives deciding where to invest their time, the attendee list offers a useful view of the conversations ahead. Warranty operations, technical assistance, field service, supplier recovery and customer quality are all represented, alongside the companies developing the tools those teams use.
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