Category Archives: Appliance & Electronics

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

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Clyde Raises $41M To Deliver a Comprehensive Product Lifecycle Platform for Merchants and Their Customers

Clyde announced it has raised $41M, including $25M in Series B funding and $16M in working capital.

Full Release: https://www.businesswire.com/news/home/20211019005085/en/Clyde-Raises-41M-To-Deliver-a-Comprehensive-Product-Lifecycle-Platform-for-Merchants-and-Their-Customers

Dawn Taylor, former President of Centricity, has joined After, Inc. as Chief Revenue Officer

After, Inc., has just announced that Dawn Taylor will be joining the company as Chief Revenue Officer.

Full Article: https://www.send2press.com/wire/dawn-taylor-former-president-of-centricity-has-joined-after-inc-as-chief-revenue-officer/

Mulberry Closes $22 Million Series B Financing Round to Transform the Product Protection Experience for Shoppers and Retailers

Mulberry announced that it has closed a $22 million Series B funding round, led by Commerce Ventures and with participation from Hudson Structured Capital Management, Ally Bank, CreditEase, and existing investors.

Full Release: https://www.globenewswire.com/news-release/2021/10/13/2313494/0/en/Mulberry-Closes-22-Million-Series-B-Financing-Round-to-Transform-the-Product-Protection-Experience-for-Shoppers-and-Retailers.html

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service Management marketplace

Full release: https://finance.yahoo.com/news/servicepower-named-visionary-2021-gartner-170200120.html

Bruviti Partners With National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market


Home and extended warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities.

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Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs

October 18-19, 2021 Renaissance Nashville Hotel, Nashville, Tennessee

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interior of living room with tv

LG Introduces 5-Year Panel Warranty For Its Premium OLED TVs

LG seeks to further differentiate its OLED TVs and Samsung’s premium LCD TVs by introducing a five-year limited panel warranty on every 2021 G1 OLED TV sold in the US.

Source: https://www.forbes.com/sites/johnarcher/2021/06/11/lg-introduces-5-year-panel-warranty-for-its-premium-oled-tvs/?sh=3f9c69f271c5

Enduring Changes in the Post-Pandemic Warranty Industry

Key observations from an AmTrust roundtable discussion with service contract industry leaders Aleem Lakhani, Michael Frosch, Kenneth Mac, and Sreevathsa Prabhakar.

Full Article: www.warrantyweek.com/archive/ww20210603.html

Personal Safeguards Group, LLC (PSG) Supports Creation of a New Subscription-Based Medical Alert Service Contract Program

PSG provided support in creating a new subscription-based service contract program including:

  • Sourcing a Licensed Obligor backed by an A- Admitted Carrier
  • Program Design and Rate Structures
  • Claims Administration and Management
  • Regulatory and Compliance

For more information: PersonalSafeguardsGroup.com