Category Archives: Appliance & Electronics

New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

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New Virtual Events Added to the Service Contract Association

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.

Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty

Congratulations to Adam Smith from OnPoint Warranty for being named to the Dealerscope 2020 40 Under 40.

Full Details on Adam Smith: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-adam-smith-onpoint-warranty/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity

Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.

Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion

Extended Warranty and Service Contract Innovations

SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.

Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

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The Service Contract Association launches a Presentations Page with material from key industry sources

The Service Contract Association has recently launched and already has one of the largest directories of companies participating in the Automotive and Consumer Products Service Contract and Limited Warranty industry.

The Service Contract Association continues to offer a Free Listing to appropriate companies and continues to accept presentations, papers and videos for consideration for inclusion on the site.

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LG Offers Big Savings And Extended Warranties On Leading Appliances For Independence Day

Peace of Mind with Extended Warranties and LG Proactive Customer Care

Full Release: https://www.prnewswire.com/news-releases/lg-offers-big-savings-and-extended-warranties-on-leading-appliances-for-independence-day-301083543.html

BrandSource Partners With Professional Service Association

The BrandSource Service Committee recently announced it has forged a formal partnership with the Professional Service Association (PSA), the leading trade organization dedicated to the long-term success of the appliance repair channel.

Full Article: https://www.twice.com/retailing/buying-groups/brandsource-partners-with-professional-service-association