Category Archives: Appliance & Electronics

Mize to Present Service Lifecycle Management at the Extended Warranty and Service Contracts Innovations Conference

Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced today that its leadership is presenting at the 11th Annual Extended Warranty and Service Contracts Innovations Conference, October 13 – 15, 2020.  The virtual event will provide comprehensive coverage of the full spectrum of extended warranty and service contract businesses, emphasizing new trends and technologies to enable service team empowerment, increasing revenue streams, and improving customer experiences.

Full Release: https://www.prnewswire.com/news-releases/mize-to-present-service-lifecycle-management-at-the-extended-warranty-and-service-contracts-innovations-conference-301150302.html

AM Best Affirms Credit Ratings of Fortegra Financial Corporation’s Insurance Subsidiaries

AM Best has affirmed the Financial Strength Rating (FSR) of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a-” of the U.S.-based operating subsidiaries of Fortegra Financial Corporation (Fortegra) (headquartered in Jacksonville, FL). 

Full Release: https://www.businesswire.com/news/home/20200916005931/en/AM-Best-Affirms-Credit-Ratings-of-Fortegra-Financial-Corporation%E2%80%99s-Insurance-Subsidiaries

Clyde Named BigCommerce Elite Partner

Clyde, the extended warranty platform that helps retailers drive revenue and customer loyalty with product protection, today announced that it has been named an Elite partner of BigCommerce.

Full Release: https://www.businesswire.com/news/home/20200908005015/en/

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

Clyde Launches Claims Administration and Partners with Asurion to Deliver Instant, Easy, Scalable Protection Plan Programs

Full Release: https://www.businesswire.com/news/home/20200810005038/en/Clyde-Launches-Claims-Administration-Partners-Asurion-Deliver

ServicePower Builds Momentum in the Insurance Industry

Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms to Improve Customer Loyalty and Adjuster Efficiency

ServicePower, a leading field service management software company focused on transforming service experiences, today announced significant growth in the insurance industry through new customers and leading core platform partnerships.

Full Release: https://www.servicepower.com/blog/servicepower-builds-momentum-in-the-insurance-industry

Assurant Expands On-Demand Mobile Device Repair with Acquisition of Fixt

Assurant announces it has acquired Fixt, a leading provider of on-demand mobile device support and repair.

Full Release: https://www.businesswire.com/news/home/20200817005054/en/Assurant-Expands-On-Demand-Mobile-Device-Repair-Acquisition

Apple will now give customers an entire year to buy extended warranty for products

No more having to make a decision on AppleCare+ within 60 days

Full Article: https://www.theverge.com/2020/8/17/21372569/apple-applecare-plus-purchase-window-now-one-year