Category Archives: Appliance & Electronics

SSN ANNOUNCES BEST OF WARRANTY & SERVICE CONTRACT INDUSTRY AWARDS

PRESS RELEASE – FOR IMMEDIATE RELEASE

(Chicago, Illinois, April 15, 2024) – The warranty industry announces annual best-of-industry awards! Strategic Solutions Network (SSN) launches the inaugural SSN Warranty Industry Annual Awards for 2024. These awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.

The inaugural 2024 awards features 5 awards categories with one winner per category. The awards will honor corporate entities with the exception of the “Warranty Industry Champion” award, which will recognize the most significant individual contributor to the industry.

AWARD CATEGORIES:
Innovative Product Design
Transformative Technology Innovation Leadership
Customer Experience Excellence
Operational Performance & Administrative Excellence
Warranty Industry Champion

Please visit: www.warrantyawards.org for detailed criteria for each category and to submit your vote.

The 2024 Award nominees will be announced by end-August 2024, and winners will be announced on the first day of the 14th Annual Extended Warranty and Service Contracts Innovations conference, scheduled for September 24-25, 2024, at the Palmer House Hilton, Chicago, Illinois.

The awards steering committee will oversee the voting process to ensure fairness and transparency:

  • Eric Arnum, Publisher, Warranty Week
  • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Roz Applebaum, Vice President, Warranty Innovations Conferences, SSN

Please visit www.warrantyawards.org for more detailed information and to submit your nominees. To vote, visit www.warrantyawards.org/vote.php.

Strategic Solutions Network (SSN) is also the producer of highly acclaimed industry-wide events including:

  • The 14th Annual Extended Warranty & Service Contract Innovations, September 24-25, 2024, Palmer House Hilton, Chicago, Illinois. www.warrantyinnovations.com

For more information, contact: Roz Applebaum at [email protected].

Marcone Adds Speed Queen Repair Products

Next-day parts now available for both residential and commercial use

St. Louis, MO (March 18, 2024) – Marcone announced today the addition of Speed Queen commercial repair parts to its product portfolio, further extending its leadership as one of North America’s largest distributors of appliance, HVAC, commercial kitchen, plumbing and pool/spa equipment, repair parts and solutions.

Mymarcone.com now features 170 Speed Queen parts designed for specialized commercial through retail equipment. The offering supplements Marcone’s existing Speed Queen residential solutions.

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OEMs Use Warranty for Differentiation

OEMs are increasingly looking for ways to differentiate their products from competitors, including offering longer warranties.

Using embedded insurance to transfer a portion of a Limited Warranty is a perfect solution, and the OEM can obtain the coverage directly from a carrier without outsourcing administration or file processing and incurring the associated costs.

Meramec Secure can help build a direct solution.  https://meramecsecure.com 

#oem #manufacturer #limitedwarranty #embeddedinsurance #meramecsecure

Marcone Partners with Haier on Home Appliance Solutions

Relationship expands parts availability nationwide                                                        

Press Release

For Immediate Release                               

St. Louis, MO. (February 7, 2024)– Marcone, a leading North American distributor of appliance, HVAC, commercial kitchen, plumbing and pool and spa repair parts, has announced an expanded inventory of Haier appliance parts and support information throughout the U.S. and Canada.

Haier’s full catalog of products are now available with next-day or two-day delivery through Marcone’s vast distribution network. Marcone has more than 50 North American locations to support servicers with parts to repair Haier’s extensive line-up of kitchen and laundry products.

“We are pleased to offer our customers even more OEM options, along with the same great service and fast delivery they’ve come to expect from Marcone,” said Greg Fleischut, President of Marcone Appliance Parts. “Haier is an exceptional partner, and we’re honored to offer their customers the extensive inventory they need to make repairs first-time complete.”

Marcone provides next-day shipping of Haier parts to 93% of the United States and 100% two-day shipping. Orders placed by 5 p.m. are shipped same-day 99.5% of the time.

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About Marcone

Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of nearly 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.

Media Contact:

Elizabeth Davies

Marcone HVAC

Cell: 815.440.8768

[email protected]

PTC Named a Leader in IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment

A leader in warranty service management

The PTC team is proud to deliver expertise in vertical, geographical, and function nuances and best practices.

“PTC’s warranty offering is flexible with the intent to empower customers in their management of warranty policies, coverages, reimbursement terms, business rules, workflows, and service campaigns. The warranty operation continues to evolve as customer needs and market shifts occur,” the report continues. “PTC also has incorporated its recent acquisition of ServiceMax from a field service perspective to better optimize warranty transaction processing and analytics.”

PTC was also previously named a Leader twice in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 and 2019-2020 Vendor Assessments.

Read the Full Article and View the IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment.

Warranty & Service Contract Innovations

Join us for Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 17-18, 2024, at the Hilton DoubleTree in Nashville.

This is an exclusive 2-track event that affords a deep dive into industry-specific topics for Auto, Truck, Home, Appliance, Consumer Electronics, Mobile and more! By popular demand, the expanded coverage this year features more topics unique to each market plus best practice case studies, panel discussions, news flashes, and round table discussion groups.


There will also be combined general sessions bringing everyone together to learn from all sides of the industry.


To register, please visit: www.globalwarrantyinnovations.com. Use Discount Code WN300 for $300 off.

New York enacts new requirements for subscription auto-renewals and credit card surcharge pricing

New York Governor Hochul signed a new law designed to protect consumers from unwanted subscriptions.

Full Article: https://www.consumerfinancemonitor.com/2023/12/20/new-york-enacts-new-requirements-for-subscription-auto-renewals-and-credit-card-surcharge-pricing/