After nearly 36 years in business as the one-stop-shop and online resource for high-tech professionals across nine states and 31 stores, Fry’s Electronics, Inc. (“Fry’s” or “Company”), has made the difficult decision to shut down its operations and close its business permanently as a result of changes in the retail industry and the challenges posed by the Covid-19 pandemic. The Company will implement the shutdown through an orderly wind-down process that it believes will be in the best interests of the Company, its creditors, and other stakeholders.
Dealerscope Article: https://dealerscope.com/frys-electronics-is-going-out-of-business
Asurion Home+ is the First Tech Protection Plan to Offer Customers Same-Day Electronic Reimbursements to Get Them Back Up and Running with Their Tech Fast
Full Release: https://www.prnewswire.com/news-releases/asurion-home-launches-fast-claims-reimbursements-through-paypal-venmo-and-more-301220446.html
For our first Executive Power Lunch, we brought together John Caplan, Clyde board member and Alibaba.com’s President of North America & Europe and Brandon Gell, Clyde’s CEO and cofounder. The pair discussed the characteristics of a great team, how to build one through hiring, and how to lead one with your board and advisors.
Full Article and Videos: https://www.joinclyde.com/blog/clydes-executive-power-lunch-with-alibabas-john-caplan
AM Best has affirmed the Financial Strength Rating of A- (Excellent) and the Long-Term Issuer Credit Rating of “a-” of Fortegra Europe Insurance Company Limited (FEI) (Malta). The outlook of these Credit Ratings (ratings) is stable.
Full Release: https://www.businesswire.com/news/home/20210204005763/en/AM-Best-Affirms-Credit-Ratings-of-Fortegra-Europe-Insurance-Company-Limited
Investment will Support Product Expansion and Client Acquisition
January 19, 2021 – Park Ridge, IL – PCMI (Policy Claims Management International), a leading provider of administration software for the automotive, consumer and industrial warranty and service management markets announced its first equity investment from Boston-based growth equity firm, Equality Asset Management, and Chicago-based, First Analysis. Financial terms were not disclosed.
Offering provides unique North American insurance and obligor solutions including custom underwriting, data analytics and full compliance support
Arch Insurance today announced its entry into the Consumer Product and Home Warranty markets. With this offering, Arch will focus on its “underwriting only” partnership approach for original equipment manufacturers (OEM), third party administrators, obligors and insurtechs by providing underwriting, compliance, data analytics and nationwide obligor access.
Full Release: https://www.businesswire.com/news/home/20210107005525/en/Arch-Insurance-Announces-Entry-Into-Consumer-Product-and-Home-Warranty-Markets
Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships
MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.
Time : Dec 17, 2020 | 11:00 AM (PST)
We’ve all been there. It’s never fun.
The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.
It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.
In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:
- How a part predictions model is created
- Using a problem description to predict which parts are needed
- Integration with an equipment BOM and other internal data sources
You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.
Leading warranty provider expands field service management capabilities to include customer engagement portal.
McLean, VA, Dec. 8, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced that the warranty division of the Amynta Group, a leading insurance services provider of property & casualty and warranty protection products and services, has expanded its partnership to include ServicePower’s customer engagement solution.