Category Archives: Appliance & Electronics

OEMs Use Warranty for Differentiation

OEMs are increasingly looking for ways to differentiate their products from competitors, including offering longer warranties.

Using embedded insurance to transfer a portion of a Limited Warranty is a perfect solution, and the OEM can obtain the coverage directly from a carrier without outsourcing administration or file processing and incurring the associated costs.

Meramec Secure can help build a direct solution.  https://meramecsecure.com 

#oem #manufacturer #limitedwarranty #embeddedinsurance #meramecsecure

Marcone Partners with Haier on Home Appliance Solutions

Relationship expands parts availability nationwide                                                        

Press Release

For Immediate Release                               

St. Louis, MO. (February 7, 2024)– Marcone, a leading North American distributor of appliance, HVAC, commercial kitchen, plumbing and pool and spa repair parts, has announced an expanded inventory of Haier appliance parts and support information throughout the U.S. and Canada.

Haier’s full catalog of products are now available with next-day or two-day delivery through Marcone’s vast distribution network. Marcone has more than 50 North American locations to support servicers with parts to repair Haier’s extensive line-up of kitchen and laundry products.

“We are pleased to offer our customers even more OEM options, along with the same great service and fast delivery they’ve come to expect from Marcone,” said Greg Fleischut, President of Marcone Appliance Parts. “Haier is an exceptional partner, and we’re honored to offer their customers the extensive inventory they need to make repairs first-time complete.”

Marcone provides next-day shipping of Haier parts to 93% of the United States and 100% two-day shipping. Orders placed by 5 p.m. are shipped same-day 99.5% of the time.

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About Marcone

Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of nearly 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.

Media Contact:

Elizabeth Davies

Marcone HVAC

Cell: 815.440.8768

[email protected]

PTC Named a Leader in IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment

A leader in warranty service management

The PTC team is proud to deliver expertise in vertical, geographical, and function nuances and best practices.

“PTC’s warranty offering is flexible with the intent to empower customers in their management of warranty policies, coverages, reimbursement terms, business rules, workflows, and service campaigns. The warranty operation continues to evolve as customer needs and market shifts occur,” the report continues. “PTC also has incorporated its recent acquisition of ServiceMax from a field service perspective to better optimize warranty transaction processing and analytics.”

PTC was also previously named a Leader twice in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 and 2019-2020 Vendor Assessments.

Read the Full Article and View the IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment.

Warranty & Service Contract Innovations

Join us for Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 17-18, 2024, at the Hilton DoubleTree in Nashville.

This is an exclusive 2-track event that affords a deep dive into industry-specific topics for Auto, Truck, Home, Appliance, Consumer Electronics, Mobile and more! By popular demand, the expanded coverage this year features more topics unique to each market plus best practice case studies, panel discussions, news flashes, and round table discussion groups.


There will also be combined general sessions bringing everyone together to learn from all sides of the industry.


To register, please visit: www.globalwarrantyinnovations.com. Use Discount Code WN300 for $300 off.

New York enacts new requirements for subscription auto-renewals and credit card surcharge pricing

New York Governor Hochul signed a new law designed to protect consumers from unwanted subscriptions.

Full Article: https://www.consumerfinancemonitor.com/2023/12/20/new-york-enacts-new-requirements-for-subscription-auto-renewals-and-credit-card-surcharge-pricing/

Dealerscope: Focusing on a Post-Pandemic Future

A view from leading Service Contract Companies

Dealerscope asked leading Service Contract companies how they have dealt with recent changes in product supply chains, inflation trends, and consumer buying habits over the last few months that influenced or impacted the fine-tuning of their retail warranty programs and business strategies. 

Check out the following executive comments in the article: Dealerscope Article Link

Dawn Taylor, Chief Revenue Officer – After, Inc.

Christopher Costin, Senior Director, Global Business Development Warranty & Service Programs Div. – AIG

Michael Zmugg, Chief Revenue Officer – Allstate Protection Plans/SquareTrade

Brian J. Olson, Vice President, Warranty and Lender Solutions – Arch Insurance Group

Jeff Unterreiner, President, US Connected Living – Assurant

Matt Ehn, Vice President & General Manager, Client Services – Asurion

Ted Satish Moorthy, President – Centricity

Woodrow H. Levin, CEO – Extend

Leigh Mascherin, Vice President, Warranty Sales & Account Management  – Fortegra

Jennifer Monasterio, President – Mack Worldwide Warranty

Sean M. Hicks, CEO – New Leaf Service Contracts

Chris Smith, Chief Service Avenger – OnPoint Warranty Solutions

Mike Frosch, President – Personal Safeguards Group

Michele Gloeckler, Vice President of Sales – ProtectAll

Full Article from Dealerscope: Dealerscope Article Link

Warranty Innovations National Forum

Chicago on October 17-18, 2023, at the Palmer House Hilton

200+ warranty industry leaders will convene for The 14th Annual Extended Warranty & Service Contract Innovations National Forum in Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed annual event convenes decision-makers across multiple industries who praise the practical, hands-on solutions presented, which they find helps them extract key takeaways that help them with their unique challenges.

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Meramec Secure Launches

Specialty Insurance Agency & Brokerage Solutions, Administration Solutions, and Support for Insurance Companies, OEMs, and Sellers of Products and Services.

Meramec Secure is a fully licensed and insured national Property and Casualty Agency with relationships with multiple insurance carriers ranging from small, nimble carriers to industry-leading multi-billion dollar carriers.

Custom Product Development, Enhancement Programs, Cross Sell, Blanketed and Embedded Solutions, and Benefits Solutions, including the following examples:

Auto and Homeowner Insurance
Auto and Home Deductible Reimbursement
Cyber and ID Theft
Emergency Lodging
Homeowner Glass Breakage
LED Lighting Warranty Insurance
Lockout Service
Product Warranty Insurance
Service Contract Reimbursement Insurance
Blanket Shipping Insurance
Solar Warranty Insurance
Solar General Liability Insurance
Purchase Protection
Double the Warranty

Visit Meramec Secure for more information.

Product and program availability varies by state.