Tag Archives: AI

The California AB 2905 Trap: Why Mandatory AI Disclosures Are Driving a 40% Hang-Up Rate for ‘Full Bot’ Receptionists

California AB 2905 Forces a Choice: Lose the Lead or Break the Law

A homeowner calls about a $6,000 HVAC system replacement. The first thing they hear: “This call is handled by an artificial intelligence system.” They hang up. That is not a UX problem you can A/B test your way out of. Under California AB 2905, that disclaimer is a legal requirement — and it fires in the first three seconds of every covered call. AI voice agent compliance is no longer optional. For operators running full-bot inbound stacks in California, the law has already created a binary trap: comply and absorb the booking-rate damage, or skip the disclosure and face criminal liability.

Full Article: https://www.tradesly.ai/blog/ai-voice-agent-compliance-california-ab-2905

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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