Category Archives: Technology

IDC MarketScape Recognizes Tavant as a Leader Again in the Assessment for Warranty and Service Contract Management Applications

— Reflects the company’s ability to evolve with customer and market needs with an AI-first approach —

SANTA CLARA, CA. January 25, 2022 – Tavant, Silicon Valley’s leading digital products and solutions company, today announced that it has been named a “Leader” in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Tavant is positioned in the Leader category based on the assessment of its capabilities and strategies that enable manufacturers to perform optimally.

Continue reading →

Mize Named a Leader for the Second Time in IDC MarketScape for Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.

Full Release: https://www.prweb.com/releases/mize_named_a_leader_for_the_second_time_in_idc_marketscape_for_worldwide_manufacturing_warranty_and_service_contract_management_applications_2022_vendor_assessment/prweb18439546.htm

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

Continue reading →

The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?

Upcoming Webinar: Dec 9, 2021, 10:30 AM Central.

Mark Nagelvoort President & CEO @PCMI, Doug Bell Principal @Service Contract Consulting, and Gregory Myers Executive Managing Director @Beecher Carlson will discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow. They will cover:

  • How to know when it’s time to replace your admin system
  • Competing in today’s Assurance Products marketplace
  • The non-negotiables of a good admin system
  • Tips for making a smooth business transformation

Full Details and Registration: https://us02web.zoom.us/webinar/register/5316376005926/WN_sdOj2egXQ5OohAyb_7AkQw

PCMI Integrates with One Guard to Optimize the Vehicle Analysis and Inspection Process

This partnership allows administrators to streamline the claims adjudication and inspection report process within a single portal

PCMI has partnered with One Guard Inspections, one of the largest and most comprehensive Inspector Networks, to integrate its vehicle analysis and inspection capabilities within PCMI’s Policy Claim and Reporting Solutions™ (PCRS) platform, streamlining processes for the Vehicle Service Contract and Third-Party Administrator industries. With the companies integrated technologies, PCRS customers will be able to complete the entire inspection and claims process faster, within one easy-to-use module.

Full Release: https://www.pcmicorp.com/2021/11/pcmi-integrates-with-one-guard-to-optimize-the-vehicle-analysis-and-inspection-process/

Warranty Life Transforms Smartphone Protection with Cost-Cutting AI-powered Usage-Based Coverage

Warranty Life launches new personalized protection for smartphone users that uses the combined power of artificial intelligence (AI), telematics, and machine learning (ML) to develop the first usage-based smartphone protection where your behavior directly impacts how much you pay.

Full Release: https://www.prnewswire.com/news-releases/warranty-life-transforms-smartphone-protection-with-cost-cutting-ai-powered-usage-based-coverage-301408571.html

Clyde Raises $41M To Deliver a Comprehensive Product Lifecycle Platform for Merchants and Their Customers

Clyde announced it has raised $41M, including $25M in Series B funding and $16M in working capital.

Full Release: https://www.businesswire.com/news/home/20211019005085/en/Clyde-Raises-41M-To-Deliver-a-Comprehensive-Product-Lifecycle-Platform-for-Merchants-and-Their-Customers

Mulberry Closes $22 Million Series B Financing Round to Transform the Product Protection Experience for Shoppers and Retailers

Mulberry announced that it has closed a $22 million Series B funding round, led by Commerce Ventures and with participation from Hudson Structured Capital Management, Ally Bank, CreditEase, and existing investors.

Full Release: https://www.globenewswire.com/news-release/2021/10/13/2313494/0/en/Mulberry-Closes-22-Million-Series-B-Financing-Round-to-Transform-the-Product-Protection-Experience-for-Shoppers-and-Retailers.html

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service Management marketplace

Full release: https://finance.yahoo.com/news/servicepower-named-visionary-2021-gartner-170200120.html