Category Archives: General

WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

Check out what’s going on at the Service Contract Association with new presentations, new videos, new events, new career postings, new links & new companies listed in the directory

The Service Contract Association is where companies showcase differentiation and innovation.

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New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

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Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty

Congratulations to Adam Smith from OnPoint Warranty for being named to the Dealerscope 2020 40 Under 40.

Full Details on Adam Smith: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-adam-smith-onpoint-warranty/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity

Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.

Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion

Blurred Lines: Another Case of Service Contract v. Warranty v. Insurance Confusion

By Brian T. Casey and Jon L. Gillum

In a brand new opinion, the Oklahoma Supreme Court in Sparks v. Old Republic Home Protection Co., Inc. [1] held that what appeared (and was likely intended) to be a “service contract” was actually an insurance contract by way of also being a warranty, thereby preventing enforcement of an arbitration clause in the contract. Say what?

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Clyde raises $14 million Series A to help e-commerce businesses offer extended warranty plans

Clyde, an extended warranty startup helping small e-commerce businesses offer service contracts, announces it has raised a $14 million Series A led by Spark Capital with participation from Crosslink, RRE, Rea Sea Ventures and others. 

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Personal Safeguards Group (PSG) Supports Creation of a New Consumer Products Service Contract Provider

PSG provided support in every step of forming and operating a new service contract provider in North America. PSG leverages deep contacts in the warranty industry to help facilitate the entry into the space.

PSG’s roadmap includes support with:

  • State level service contract requirements
  • Financial guarantee options (CLIP/SCRIP)
  • Sales and claims administration processes
  • Creation of rates and reserves
  • Creation of forms and coverages
  • Selecting administration technology
  • Repair infrastructure options

The PSG process is designed to support Independent Providers, Original Equipment Manufacturers (OEM) and Retailers. OEMs and Retailers can in-source or outsource individual elements of their program for their Service Contract Program allowing individual structures to address revenue recognition issues, customer experience & lifetime value and overall program design and development.

Process Flow to Form Warranty Company

Contact Personal Safeguards Group for more information. https://personalsafeguardsgroup.com