Category Archives: General

2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit: Use the WarrantyNews discount code: WN300 for $300 off while available.

Here’s a glimpse of the exciting agenda featuring leading industry practitioners:

  • Monitoring Performance and Customer Experience for Extended Warranties and Service Contracts in the Inflationary Environment
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Anthony Rizzo, Director of Aftermarket Contract Business, Komatsu America Corp.
  • Cross-Functional, Data Driven Supply Chain Strategies: Assessing Risk & Ensuring Resilience – from New Product Development to Customer Care
    • Ron Kaminski, Vice President of Procurement, Trane Technologies
  • Industry News Flash: Auto, Mobile/Electronic, Home/Appliance
    • Eric Arnum, Publisher, Warranty Week
  • Legal/Regulatory Spotlight: What’s Happening Where – What You Must Know to Ensure Compliance
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Structuring the Extended Warranty Product to Appeal to Consumers While Remaining Compliant (and how to compete as an OEM with other sellers)
    • Kevin Roney, Extended Service Programs, Whirlpool Corporation
  • Industry-Specific Roundtable Discussion Groups
    1. Auto
      • Gloria Ham, Sr. Manager of Voluntary Protection Products, Toyota Financial Services
    2. Electronics & Mobile
    3. Home & Appliance
    4. Other Special Markets
  • Customer Centric New Product Innovations
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
    • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
    • HomeX
  • Exploring Electric Vehicle Extended Warranty Design: How Parts, Maintenance & Service Differ from Internal Combustion Engines
    • Michael Huff, President, Nissan Global Reinsurance, Ltd.
    • Greg Myers, Executive Managing Director, Brown & Brown
  • Inquiry or Investigation – Knowing How to Respond to a Government Agency
    • Alan S. Meek, Member, Frost Brown Todd
  • Creating Loyal Customers Through Subscription Models
    • Taj Mian, Global Business Development Manager, Domestic and General
  • Disruptive Technology Innovations – Moving Beyond Digitization
    • Alex D’Aoust, Chief Technology Officer, Vectorsolv
  • Harnessing Real Time Telematics and Other Field Quality and Claims Data to Detect Issues Earlier and Accelerate Root Cause Analysis
    • David Froning, Portfolio Manager of IOT Solutions, SAS
  • Claims Technology for Adjudicating Effectively While Improving Customer Satisfaction
    • Jim Mostofi, Chief Executive Officer, Choice Home Warranty
  • Establishing a Dedicated Innovation Team in the Vehicle Service Contract Space: Lessons to Help in Any New Venture
    • Andrew Holly, ACAS. Director of Innovation, Ally Insurance
    • Kirsten Elsworth, Senior Director, Data & Technology, Ally Insurance

To register and read the agenda, please visit:

New PCMI Whitepaper Releases: Driving Extended Warranty & Service Contract Revenue Growth Through the Use of Automation

Data-packed insights from a research study among Warranty and Aftermarket Service professionals looking at the role of software applications that automate the configuration, administration, and management of EW/SC programs in driving revenue growth.

  • The role of software applications in selling extended warranties and service contracts
  • Servitization and how technology can optimize the customer experience
  • How the right sales and marketing strategies can increase revenue growth

Read the Full Whitepaper:


Ironwood Warranty Group launches Connect Protect®, a protection plan designed to cover some of the most valued products within the home that are not traditionally covered in a home warranty.

Connect Protect provides protection on personal devices such as the homeowner’s mobile phone, tablets and wearables. Also, home office, home entertainment equipment and more. The plan is tailored to give the modern, smart-home homeowner an additional peace of mind in case of mishaps.

Continue reading

Why Warranty Providers May Explore CCPA Exemption

By Brian Casey, Theodore Augustinos, and Alex Cox

Four years ago, the California Consumer Privacy Act[1] created a new, rigorous regulatory and data processing environment for businesses processing personal information of California residents.

However, many questions about the implementation of the CCPA, and its amendments through the voter ballot initiative of the California Privacy Rights and Enforcement Act of 2020,[2] still abound.

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New Agenda Highlights and Speakers Announced for Warranty Innovations Nashville

This year the 13th Annual Extended Warranty & Service Contract Innovations will be the best yet with the most comprehensive industry analyses and case studies! Scheduled for October 17-18, 2022, at the Renaissance Nashville Hotel, live in Nashville, Tennessee, this highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Register today at:

The following agenda highlights has been updated with exciting new sessions and speakers:

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Amynta Group Acquires iFIT Health & Fitness Extended Warranty Operations

Amynta Group, a leading insurance services provider, has acquired the extended warranty operations of iFIT Health & Fitness Inc., operated through its wholly owned subsidiary, Universal Technical Services (UTS).

Full Release:–fitness-extended-warranty-operations-301623658.html

13th Annual Extended Warranty & Service Contract Innovations

This year’s all-new agenda takes a deep dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

  • 30+ Top-flight speakers crossing multiple industries including auto, appliance, mobile, electronics, home, heavy equipment, and more
  • Unmatched learning opportunities acknowledged as the best for all industries
  • In-depth case studies, provocative panel debates, and quick sound-bite industry insight sessions to give you all you need to understand the leading issues in extended warranty/service contracts today
  • 4 industry-specific interactive networking roundtables

Comprehensive coverage of the full spectrum of your extended warranty & service contract business includes: Customer Service, New Product Development, Disruptive Technology, Marketing & Sales, Legal & Regulatory, Finance & Insurance.

For more information and to register:

Madison Dearborn Partners Increases Equity Investment in Insurance Services Company Amynta Group

NEW YORK and CHICAGO, March 10, 2022 /PRNewswire/ — Amynta Group (“Amynta” or “the Company”), a leading insurance services company, announced today that funds affiliated with Madison Dearborn Partners, LLC (MDP), a leading Chicago-based private equity investment firm, have acquired all of the equity interests in Amynta held by AmTrust Financial Services, Inc. (“AmTrust”).

Full Release:

AmTrust Specialty Risk Report: Consumers Still Most Likely to Purchase an Extended Warranty at the Point of Sale

Millennials and Gen Z Protect Electronics and Jewelry Purchases While Boomers and Gen X Buy Vehicle and Appliance Warranties

View Full Report: AmTrust Specialty Risk 2021 Warranty Survey Report

Mize Named a Leader for the Second Time in IDC MarketScape for Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.

Full Release: