In a brand new opinion, the Oklahoma Supreme Court in Sparks v. Old Republic Home Protection Co., Inc.  held that what appeared (and was likely intended) to be a “service contract” was actually an insurance contract by way of also being a warranty, thereby preventing enforcement of an arbitration clause in the contract. Say what?
Clyde, an extended warranty startup helping small e-commerce businesses offer service contracts, announces it has raised a $14 million Series A led by Spark Capital with participation from Crosslink, RRE, Rea Sea Ventures and others.
PSG provided support in every step of forming and operating a new service contract provider in North America. PSG leverages deep contacts in the warranty industry to help facilitate the entry into the space.
PSG’s roadmap includes support with:
State level service contract requirements
Financial guarantee options (CLIP/SCRIP)
Sales and claims administration processes
Creation of rates and reserves
Creation of forms and coverages
Selecting administration technology
Repair infrastructure options
The PSG process is designed to support Independent Providers, Original Equipment Manufacturers (OEM) and Retailers. OEMs and Retailers can in-source or outsource individual elements of their program for their Service Contract Program allowing individual structures to address revenue recognition issues, customer experience & lifetime value and overall program design and development.
10th Annual Extended Warranty & Service Contract Innovations National Forum
Extended Warranty & Service Contract Innovations is your gateway to learning new tools and strategies across industries to streamline operations, improve customer service, optimize your marketing & sales programs, and ensure compliance with evolving regulations.
The community focuses on how to drive down costs and think creativity about new ways to provide value and expand market share. See more at: https://www.warrantyinnovations.com
Use discount code WN300 to get a $300 discount off the price of registration.
PayLink Direct, one of the extended service contract industry’s largest financial service providers of payment plan programs and transaction processing, is pleased to welcome Justin Thomas as its new President & COO.
Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.