Extended Warranty & Service Contract Industry Leaders to Gather in Chicago for Premier Innovations Conference

17th Annual Extended Warranty & Service Contract Innovations Conference Scheduled for October 7-9, 2026, at The Drake Hotel, Chicago

As AI, increasing consumer expectations, and evolving business models redefine the warranty and service contract marketplace, leaders from across the automotive, consumer electronics, home, appliance, retail, financial services, legal, and technology sectors will gather October 7-9, 2026, at The Drake Hotel in Chicago for the 17th Annual Extended Warranty & Service Contract Innovations Conference.  www.warrantyinnovations.com 

The conference features 30+ distinguished speakers representing some of the industry’s most influential organizations, including Samsung Electronics America, Toyota Financial Services, LG Electronics, Motorola Solutions, Lucid Motors, Henry Schein, Service Contract Industry Council (SCIC), Warranty Week, and many others.

Register before July 24 to lock in the early bird rate! Use promotion code WN300 for an extra $300 off!  www.warrantyinnovations.com

Industry experts will share best practices, proven success stories, and forward-looking strategies focused on the 10 transformative trends redefining the warranty and service contract marketplace:

  • AI-powered customer experience and service transformation
  • Customer loyalty and retention strategies
  • Voice-of-customer analytics and business intelligence
  • Meeting rising consumer expectations in an on-demand economy
  • Data-driven product innovation and warranty design
  • The digital-first consumer journey
  • Service network quality and ecosystem excellence
  • AI governance, risk management, and compliance
  • Regulatory developments and legal risk mitigation
  • Pricing, profitability, and growth strategies in uncertain markets

“The warranty and service contract industry is entering a period of unprecedented transformation,” said conference organizers. “Organizations that successfully leverage AI, data analytics, customer experience innovation, and emerging technologies will be best positioned to gain market share in the years ahead.”

Featured speakers include:

  • Alan Bond, President, VWFS Protection Services, Inc.
  • Barbara Benjamin, Director of Paid Services, Samsung Electronics America
  • Heather Hallett, National Account Manager – Extended Services, LG Electronics
  • Ty Halcomb, Voluntary Protection Products Technology Manager, Toyota Financial Services
  • Zane Walker, Global Manager, Financial Services Customer Experience, Lucid Motors
  • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Darwin Garcia, Senior Manager Technical Support, Motorola Mobility, A Lenovo Company
  • Dana DeRemigis, Sr. Products & Services Manager, Duke Energy, Residential Solutions
  •  Jennifer Reiss, Manager, Customer Service, Consumer Extended Services, BSH Home Appliances Corp, manufacturer of Bosch, Thermador, and Gaggenau

The event also features two intensive pre-conference workshops designed to provide hands-on learning and practical implementation strategies:

Warranty & Service Contracts 101
Warranty & Service Contracts Boot Camp: Key Concepts, Players & Profit Drivers

Warranty & Service Contracts 201
AI Readiness: Aligning Data, People, Processes & Governance for Competitive Advantage

Each workshop includes interactive discussions, group exercises, real-world case studies, action plans, checklists, and implementation resources participants can immediately apply within their organizations.

Register before July 24 to lock in the early bird rate! Use promotion code WN300 for an extra $300 off!  www.warrantyinnovations.com