Author Archives: Editor

WarrantyHub Launches MCP Server for Warranty Operations

New integration lets approved AI assistants retrieve warranty information, process claims, import records and run reports while preserving existing user permissions and previewing changes before they are made

WarrantyHub has launched a Model Context Protocol server that connects supported AI assistants directly to the company’s warranty management platform. The new capability enables warranty professionals to ask operational questions and complete approved work in plain English without navigating multiple screens, building queries or manually reconciling exported data.

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FTC Announces Settlement with Dealership

The Federal Trade Commission announced Greenway Auto Group has agreed that its price advertisements will prominently include the actual price a consumer must pay for a vehicle, excluding only charges the government requires consumers to pay, to settle the Commission’s lawsuit alleging the company advertised prices that were thousands of dollars below what it actually charged.

Full Article: https://usedcarnews.com/news-2/ftc-announces-settlement-with-dealership

Asurion Completes Acquisition of Domestic & General to Expand Technology Care Across the Connected Home

Combination expands Asurion’s global reach and capabilities across technology and appliance care

NASHVILLE, Tenn., Oct. 8, 2026 /PRNewswire/ — Asurion, a global leader in technology care, support, and protection, today announced it has completed its acquisition of Domestic & General (D&G), a leading provider of appliance protection across the UK, Europe, and beyond. 

Full Release: https://www.prnewswire.com/news-releases/asurion-completes-acquisition-of-domestic–general-to-expand-technology-care-across-the-connected-home-302902478.html

home real estate

Polygrade Emerges from Stealth With $6.3M to Bring AI-Native Claims Management to the Warranty Industry

Founded by veterans of Sears Home Services and Thumbtack, Polygrade uses AI agents to perform warranty claims work from diagnosis to contractor payment

October 6, 2026 – Polygrade, an AI-native claims management platform for the warranty industry, today emerged from stealth with $6.3 million in funding from Construct Capital, American Family Ventures and Nine Four Ventures.

Starting with home warranty, Polygrade is addressing an overlooked software category: warranty claims management. While existing technology records information, routes tickets and tracks claims, Polygrade uses specialized AI agents to perform claims work, from triage and authorization to parts sourcing and contractor payment.

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Look who’s attending the 2026 Service & Warranty Lifecycle Summit

50 companies have reserved their places so far at MAPconnected’s 6th annual Service & Warranty Lifecycle Summit.

The attendee roster spans a diverse cross-section of manufacturers and industry leaders including Ford Motor Company, PACCAR, Crown Equipment, Rotobec, Winnebago, Garrett, Nissan Motor Company, Cummins, Bridgestone Americas, Slate Auto and CARS Protection Plus in Southfield, Michigan, October 19–21.

For executives deciding where to invest their time, the attendee list offers a useful view of the conversations ahead. Warranty operations, technical assistance, field service, supplier recovery and customer quality are all represented, alongside the companies developing the tools those teams use.

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ServicePower Expands Mobile Field Service Management Solution with AI-Powered Visual Intelligence for Field Service Workers

Enhanced mobile field service solution brings real-time AI analysis to the point of work and connects visual intelligence across the ServicePower ecosystem to help reduce rework and accelerate close-out

McLean, Va. — September 15, 2026 — ServicePower, a leading provider of AI-powered field service management solutions, today announced a major enhancement to ServicePower Mobile , bringing AI-powered visual intelligence directly to field service workers.

The enhanced solution combines ServicePower Mobile with ServicePower Vision AI, giving technicians real-time image analysis within their field workflow. For critical infrastructure organizations — including fiber-to-the-home networks, connectivity supporting AI data centers, and advanced metering and electrification initiatives — it is designed to help identify quality issues earlier, reduce unnecessary return visits, and move completed work toward approval faster.

Vision AI analyzes images at the point of capture and provides immediate feedback against defined quality standards, including where connectivity may be limited or unavailable.

Read Full Article: https://www.servicepower.com/blog/servicepower-expands-mobile-field-service-management-solution-with-ai-powered-visual-intelligence-for-field-service-workers

MAPconnected Announces Agenda And Key Speakers Confirmed For The 6th Annual Service & Warranty Lifecycle Summit in Detroit 

More than 200 industry leaders will gather October 19-21 to tackle the future of warranty, quality, service, AI, connected vehicles and aftercare. 

MAPconnected will bring together more than 200 leaders from across the automotive service, warranty, quality, technical assistance, supplier, dealer, technology and aftersales ecosystem for its 6th Annual Service & Warranty Lifecycle Summit, taking place October 19-21, 2026, at the Westin Southfield Detroit in Southfield, Michigan.

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40+ Extended Warranty & Service Contract Leaders Unveil Customer Service, Product, Marketing &Technology Innovations to Boost Sales, Retention and Margins

Get competitive insights on how to drive growth and deliver greater value in warranty and service contract programs through technology and AI, innovative products, smarter customer service, and strategic marketing and sales. And get the most recent regulatory updates to ensure compliance and reduce risk.

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DART Warranty Group Announces SOC 2 Compliance Achievement, Strengthening Commitment to Security and Trust

AI-powered warranty management platform reinforces its commitment to protecting claims,
dealer, and customer data

Chicago, Illinois — DART Warranty Group, an AI-powered warranty management
technology company, today announced the achievement of SOC 2 compliance,
marking an important milestone in the company’s commitment to security,
operational controls, and customer trust.

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The Subscription Shift: Why Monthly Service Contract Programs Are Going Mainstream

This is a follow-up to an article written by Mike Frosch 2 years ago and reflects further advancements in the subscription space

For decades, the service contract industry has run on a single financial architecture: a single-pay multi-year premium, typically sold at the point of the product purchase. Depending on the product, this may be rolled into the loan and paid off over an extended period.

That model is now being challenged from every direction—by OEMs, direct-to-consumer marketers, Insurtech companies, and increasingly by consumers themselves, conditioned by a decade of streaming, software, and fitness subscriptions to expect “pay as you go” access rather than long-term ownership. What started as a niche billing option is becoming a structural shift across the protection products landscape.

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