Category Archives: Home Warranty

WarrantyHub Launches MCP Server for Warranty Operations

New integration lets approved AI assistants retrieve warranty information, process claims, import records and run reports while preserving existing user permissions and previewing changes before they are made

WarrantyHub has launched a Model Context Protocol server that connects supported AI assistants directly to the company’s warranty management platform. The new capability enables warranty professionals to ask operational questions and complete approved work in plain English without navigating multiple screens, building queries or manually reconciling exported data.

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Polygrade Emerges from Stealth With $6.3M to Bring AI-Native Claims Management to the Warranty Industry

Founded by veterans of Sears Home Services and Thumbtack, Polygrade uses AI agents to perform warranty claims work from diagnosis to contractor payment

October 6, 2026 – Polygrade, an AI-native claims management platform for the warranty industry, today emerged from stealth with $6.3 million in funding from Construct Capital, American Family Ventures and Nine Four Ventures.

Starting with home warranty, Polygrade is addressing an overlooked software category: warranty claims management. While existing technology records information, routes tickets and tracks claims, Polygrade uses specialized AI agents to perform claims work, from triage and authorization to parts sourcing and contractor payment.

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40+ Extended Warranty & Service Contract Leaders Unveil Customer Service, Product, Marketing &Technology Innovations to Boost Sales, Retention and Margins

Get competitive insights on how to drive growth and deliver greater value in warranty and service contract programs through technology and AI, innovative products, smarter customer service, and strategic marketing and sales. And get the most recent regulatory updates to ensure compliance and reduce risk.

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The Subscription Shift: Why Monthly Service Contract Programs Are Going Mainstream

This is a follow-up to an article written by Mike Frosch 2 years ago and reflects further advancements in the subscription space

For decades, the service contract industry has run on a single financial architecture: a single-pay multi-year premium, typically sold at the point of the product purchase. Depending on the product, this may be rolled into the loan and paid off over an extended period.

That model is now being challenged from every direction—by OEMs, direct-to-consumer marketers, Insurtech companies, and increasingly by consumers themselves, conditioned by a decade of streaming, software, and fitness subscriptions to expect “pay as you go” access rather than long-term ownership. What started as a niche billing option is becoming a structural shift across the protection products landscape.

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Iowa Significantly Revises Service Contract Regulation

Effective January 1, 2027, a new Iowa law under HF2756 brings a comprehensive overhaul of Iowa’s regulation of service companies that offer motor vehicle and residential service contracts.  The law affects new licensing requirements, fees, disclosures, claims handling, and enforcement.

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Choice Home Warranty Parent Names New COO to Lead Next Phase of Growth

Rely Home, Inc., the company behind the Choice Home Warranty brand, has named Mandy Dowson as its Chief Operating Officer, a move aimed at strengthening customer experience and accelerating expansion across its portfolio of home protection brands.

Full Release: https://www.businesswire.com/news/home/20260623916420/en/Choice-Home-Warranty-Parent-Names-New-COO-to-Lead-Next-Phase-of-Growth

Extended Warranty & Service Contract Industry Leaders to Gather in Chicago for Premier Innovations Conference

17th Annual Extended Warranty & Service Contract Innovations Conference Scheduled for October 7-9, 2026, at The Drake Hotel, Chicago

As AI, increasing consumer expectations, and evolving business models redefine the warranty and service contract marketplace, leaders from across the automotive, consumer electronics, home, appliance, retail, financial services, legal, and technology sectors will gather October 7-9, 2026, at The Drake Hotel in Chicago for the 17th Annual Extended Warranty & Service Contract Innovations Conference.  www.warrantyinnovations.com 

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Hawaii Bans Deceptive Warranty Mail and eMails

The bill, pending Governor Green’s signature, prohibits unsolicited mail or email that uses high-pressure tactics or is likely to make a consumer believe the sender is affiliated with someone it isn’t and is asking for money.

Full Article: https://natlawreview.com/article/hawaii-bans-deceptive-warranty-mail-and-emails-all-you-need-know-about-hb-1511

Nationwide files Trademark for “NATIONWIDE HOME WARRANTY”

On May 5th, 2026, Nationwide Mutual Insurance Company filed a trademark registration with the US Patent and Trademark Office for “NATIONWIDE HOME WARRANTY”

The filing refers to:

IC 035: Home warranty services, namely, arranging for repairs and replacement of major home systems, appliances and parts thereof provided by others pursuant to service agreements.

To View the Filing at USPTO.gov: https://tmsearch.uspto.gov/search/search-results/99804064

The 5th Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods

Warranty and service contract executives will get more than just presentations at The 5th Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods,  www.globalwarrantyinnovations.com scheduled for April 28–29, 2026, at the Hyatt Regency Orlando — they’ll experience powerful networking during a fast-paced, insight-driven program designed to spark ideas, share solutions, and spotlight exactly where this rapidly evolving market is headed next.

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