Category Archives: Home Warranty

New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

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New Virtual Events Added to the Service Contract Association

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.

Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity

Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.

Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion

Extended Warranty and Service Contract Innovations

SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.

Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

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home real estate

Pike Natural Gas Company to offer home repair service plans from HomeServe to residential customers

Pike Natural Gas Company today announced its new partnership with HomeServe USA (HomeServe), a leading provider of home emergency repair service plans to offer optional home repair service plans to residential homeowners.

Full Article: https://highlandcountypress.com/Content/In-The-News/In-The-News/Article/Pike-Natural-Gas-Company-to-offer-home-repair-service-plans-from-HomeServe-to-residential-customers/2/20/58423

Cinch Home Services welcomes Chewy.com veteran Jason Klinghoffer as new Senior Vice President of Direct to Consumer

Klinghoffer will leverage considerable omni-channel marketing experience to transform Cinch’s DTC approach and further fuel the company’s digital transformation

Full Announcement: https://www.cinchhomeservices.com/-/cinch-home-services-welcomes-chewy.com-veteran-jason-klinghoffer-as-new-senior-vice-president-of-direct-to-consumer

Blurred Lines: Another Case of Service Contract v. Warranty v. Insurance Confusion

By Brian T. Casey and Jon L. Gillum

In a brand new opinion, the Oklahoma Supreme Court in Sparks v. Old Republic Home Protection Co., Inc. [1] held that what appeared (and was likely intended) to be a “service contract” was actually an insurance contract by way of also being a warranty, thereby preventing enforcement of an arbitration clause in the contract. Say what?

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Oklahoma Court: Home Warranty Contract Is Insurance; Forced Arbitration Not Allowed

A home warranty contract is an insurance contract.

That’s the conclusion of the Oklahoma Supreme Court in a case in which the plaintiffs challenged a mandatory arbitration provision in a home warranty contract, maintaining such provisions are not legal under state law in any contract that references insurance.

Full Article: https://www.insurancejournal.com/magazines/mag-features/2020/06/15/572067.htm

HomeServe Looks Westward for HVAC Expansion, Acquires Phoenix-area Hays Cooling, Heating and Plumbing

Follows HomeServe’s 2019 acquisitions of Mesa, AZ-based American Home Guardian and Dallas-Ft. Worth’s Crawford Services

HomeServe, a leading provider of service plans, repair and installation services for the home, today announced the acquisition of Phoenix-based Hays Cooling, Heating and Plumbing (Hays).

Full Release: https://www.businesswire.com/news/home/20200610005640/en/HomeServe-Westward-HVAC-Expansion-Acquires-Phoenix-area-Hays