Category Archives: Furniture

Warranty & Service Contract Innovations

Join us for Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 17-18, 2024, at the Hilton DoubleTree in Nashville.

This is an exclusive 2-track event that affords a deep dive into industry-specific topics for Auto, Truck, Home, Appliance, Consumer Electronics, Mobile and more! By popular demand, the expanded coverage this year features more topics unique to each market plus best practice case studies, panel discussions, news flashes, and round table discussion groups.


There will also be combined general sessions bringing everyone together to learn from all sides of the industry.


To register, please visit: www.globalwarrantyinnovations.com. Use Discount Code WN300 for $300 off.

New York enacts new requirements for subscription auto-renewals and credit card surcharge pricing

New York Governor Hochul signed a new law designed to protect consumers from unwanted subscriptions.

Full Article: https://www.consumerfinancemonitor.com/2023/12/20/new-york-enacts-new-requirements-for-subscription-auto-renewals-and-credit-card-surcharge-pricing/

Dealerscope: Focusing on a Post-Pandemic Future

A view from leading Service Contract Companies

Dealerscope asked leading Service Contract companies how they have dealt with recent changes in product supply chains, inflation trends, and consumer buying habits over the last few months that influenced or impacted the fine-tuning of their retail warranty programs and business strategies. 

Check out the following executive comments in the article: Dealerscope Article Link

Dawn Taylor, Chief Revenue Officer – After, Inc.

Christopher Costin, Senior Director, Global Business Development Warranty & Service Programs Div. – AIG

Michael Zmugg, Chief Revenue Officer – Allstate Protection Plans/SquareTrade

Brian J. Olson, Vice President, Warranty and Lender Solutions – Arch Insurance Group

Jeff Unterreiner, President, US Connected Living – Assurant

Matt Ehn, Vice President & General Manager, Client Services – Asurion

Ted Satish Moorthy, President – Centricity

Woodrow H. Levin, CEO – Extend

Leigh Mascherin, Vice President, Warranty Sales & Account Management  – Fortegra

Jennifer Monasterio, President – Mack Worldwide Warranty

Sean M. Hicks, CEO – New Leaf Service Contracts

Chris Smith, Chief Service Avenger – OnPoint Warranty Solutions

Mike Frosch, President – Personal Safeguards Group

Michele Gloeckler, Vice President of Sales – ProtectAll

Full Article from Dealerscope: Dealerscope Article Link

Warranty Innovations National Forum

Chicago on October 17-18, 2023, at the Palmer House Hilton

200+ warranty industry leaders will convene for The 14th Annual Extended Warranty & Service Contract Innovations National Forum in Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed annual event convenes decision-makers across multiple industries who praise the practical, hands-on solutions presented, which they find helps them extract key takeaways that help them with their unique challenges.

Continue reading

The 14th Annual Extended Warranty & Service Contract Innovations National Forum

Chicago, Illinois – October 17-18, 2023

Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Continue reading

Warranty Leaders Join Ironwood Warranty Group

Ironwood Warranty Group, parent company to Hornbeam Insurance and National Service Alliance, is proud to announce the addition of two new team members. Ironwood Warranty Group, with the addition of these executives, is quickly emerging as a leader in warranty specific insurance and service solutions providing clients the support to quickly develop and administer a customized warranty program.

Dale Reeder joins National Service Alliance as Senior Business Development and Sales Executive, leading the one of the nation’s largest managed service networks for Appliance, HVAC, and Electronics. Dale brings nearly 40 years of service experience including roles as CEO of A&E Factory Service, a division of Sears, as well serving on the Board for Encompass Supply Chain Solutions. Randy Whitehead, Founder and President of National Service Alliance said, “Dale’s relationships and reputation in the service industry are spectacular. Dale’s a proven leader with a strong understanding of how to develop and manage a national service network for in-home services.

Kate Bowling is Ironwood Warranty Group’s new Director of Operations. Kate provides over 12 years of experience in operations and client management from American International Group (AIG) warranty division, working with home warranty and international clients. Julie Messer, Chief Operating Officer at Ironwood Warranty Group, said, “We are fortunate to have Kate join our team. Kate’s understanding of operations and account management make her a perfect fit for our strategic vision.”

PRESS RELEASE

June 29, 2023

Ironwood Warranty Group

For inquiries: Contact Dan Tafel, 502-417-8260

2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit:  www.globalwarrantyinnovations.com. Use the WarrantyNews discount code: WN300 for $300 off while available.

Continue reading

New PCMI Whitepaper Releases: Driving Extended Warranty & Service Contract Revenue Growth Through the Use of Automation

Data-packed insights from a research study among Warranty and Aftermarket Service professionals looking at the role of software applications that automate the configuration, administration, and management of EW/SC programs in driving revenue growth.

  • The role of software applications in selling extended warranties and service contracts
  • Servitization and how technology can optimize the customer experience
  • How the right sales and marketing strategies can increase revenue growth

Read the Full Whitepaper: https://www.pcmicorp.com/whitepaper-driving-extended-warranty-and-service-contract-revenue-growth-through-the-use-of-automation-form/