Category Archives: Automotive

Sustainable Growth Strategies for Consumer Extended Warranty Markets – PCMI Whitepaper

This comprehensive whitepaper covers success-driven strategies for keeping your consumer extended warranty business thriving. It includes timely and effective techniques for keeping up with continuous growth, and how your business can keep its competitive edge for years to come.

  • Explore key trends and challenges of the evolving landscape
  • Discover transformative approaches to future-proof warranty management
  • Learn about innovative tools that are reshaping the industry

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Service Contracts Considered Automobile Insurance in British Columbia

The British Columbia Financial Services Authority has issued Regulatory Statement RS 24-008: Product Warranty, Vehicle Warranty, and Automobile Insurance. This Regulatory Statement has implications for manufacturers, administrators, motor vehicle dealers, and third-party providers of motor vehicle service contracts.

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Navigating Recalls: Financial Implications For Motor Vehicle Components

Webinar: May 21 @ 3:00 pm – 4:00 pm

Register Here Open To All!

Motor vehicles represent some of the most sophisticated and advanced products manufactured today. However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain.

Join industry peers – Component Suppliers, Aftermarket, OEMs, Distributors and Retailers for this comprehensive webinar designed to equip you with the knowledge and tools necessary to navigate the complex world of recall management as we delve into key topics such as:

– Recall Data & Insurability: Analyze recent recall data and trends and their insurability impact on component manufacturers.
– Prevention & Preparation: Explore strategies to prevent product recalls and discuss comprehensive preparation plans.
– Risk Engineering: Detailed insights for stakeholders on recall insurance coverage and risk mitigation.
– Response to Claims: Learn effective claim management to effectively minimize impact.
– Financial & Reputational Damage: Discuss solutions to lessen financial and reputational harm, ensuring brand recovery.

Christof Bentele, President – NEXUS SPECIALTY CASUALTY
Geoffrey Mills, Managing Director – MARSH MCLENNAN
Ray Roth, Director – STOUT

Register Here

Keeping Your Technical Information Out Of Jail

Webinar: May 14th 3-4:00 pm ET

Register Here Open To All!

Are you finding it difficult to stay ahead of Rules and Regulations?

Technical information is riskier than you think. The phrase “minimum legal requirements for technical content” sounds like a minor concern. In fact, a company can be fined up to 3% of its annual revenue for violating certain technical content guidelines.

Join us for our new webinar covering the growing list of legal requirements from CARB and NHTSA to new EU legislation featuring a live interview with Tony Smith, Director, Service Engineering at Canoo.

Tony Smith, Director Service Engineering – CANOO
Gary Ragland, Manager, Copywriting – TWEDDLE GROUP
Nick Horan – Director Global Business Solutions – TWEDDLE GROUP

Attorney General Ellison sues used-car dealer for deceptive sales

AG’s Office investigated after receiving consumer complaints: uncovered Midwest Car Search engaged in pattern and practice of deceptive sales, specifically targeting and exploiting Spanish speakers and people with low credit scores

Lawsuit filed in Anoka County asserts violations of Minnesota’s Used Car Law and consumer protection statutes; seeks millions in consumer refunds in addition to injunctive relief and penalties

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(Chicago, Illinois, April 15, 2024) – The warranty industry announces annual best-of-industry awards! Strategic Solutions Network (SSN) launches the inaugural SSN Warranty Industry Annual Awards for 2024. These awards are peer-nominated industry awards to recognize and showcase innovation and excellence in the warranty and extended warranty/service contract industries.

The inaugural 2024 awards features 5 awards categories with one winner per category. The awards will honor corporate entities with the exception of the “Warranty Industry Champion” award, which will recognize the most significant individual contributor to the industry.

Innovative Product Design
Transformative Technology Innovation Leadership
Customer Experience Excellence
Operational Performance & Administrative Excellence
Warranty Industry Champion

Please visit: for detailed criteria for each category and to submit your vote.

The 2024 Award nominees will be announced by end-August 2024, and winners will be announced on the first day of the 14th Annual Extended Warranty and Service Contracts Innovations conference, scheduled for September 24-25, 2024, at the Palmer House Hilton, Chicago, Illinois.

The awards steering committee will oversee the voting process to ensure fairness and transparency:

  • Eric Arnum, Publisher, Warranty Week
  • Travis Moore, General Counsel, Service Contract Industry Council (SCIC)
  • Roz Applebaum, Vice President, Warranty Innovations Conferences, SSN

Please visit for more detailed information and to submit your nominees. To vote, visit

Strategic Solutions Network (SSN) is also the producer of highly acclaimed industry-wide events including:

  • The 14th Annual Extended Warranty & Service Contract Innovations, September 24-25, 2024, Palmer House Hilton, Chicago, Illinois.

For more information, contact: Roz Applebaum at [email protected].

General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19

General Motors invites MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19. 

The facilitated benchmarking event will take place at Cole Engineering Center, Warren Michigan and include a tour of their Warranty Parts Center and a networking dinner.   

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Meramec Secure Announces New Relationship with a Leading Insurance Platform

Meramec Secure Adds Homeowner and Automobile P&C Insurance Solutions for D2C Home Warranty and Auto Service Contract Sellers

Chicago, IL, February 12, 2024 – Meramec Secure, a nationwide designer and producer of specialty insurance and service contract solutions, has recently announced a new strategic relationship with a leading insurance platform. 

This relationship provides access to products from multiple property and casualty insurance carriers.  It is designed to generate cross-sales of auto and home insurance coverage for direct-to-consumer auto and home service contract shoppers via automated API, warm transfer, or web-based solutions.

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PTC Named a Leader in IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment

A leader in warranty service management

The PTC team is proud to deliver expertise in vertical, geographical, and function nuances and best practices.

“PTC’s warranty offering is flexible with the intent to empower customers in their management of warranty policies, coverages, reimbursement terms, business rules, workflows, and service campaigns. The warranty operation continues to evolve as customer needs and market shifts occur,” the report continues. “PTC also has incorporated its recent acquisition of ServiceMax from a field service perspective to better optimize warranty transaction processing and analytics.”

PTC was also previously named a Leader twice in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 and 2019-2020 Vendor Assessments.

Read the Full Article and View the IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment.

Warranty & Service Contract Innovations

Join us for Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 17-18, 2024, at the Hilton DoubleTree in Nashville.

This is an exclusive 2-track event that affords a deep dive into industry-specific topics for Auto, Truck, Home, Appliance, Consumer Electronics, Mobile and more! By popular demand, the expanded coverage this year features more topics unique to each market plus best practice case studies, panel discussions, news flashes, and round table discussion groups.

There will also be combined general sessions bringing everyone together to learn from all sides of the industry.

To register, please visit: Use Discount Code WN300 for $300 off.