Tag Archives: MAPconnected

Vehicle Service and Warranty Lifecycle Summit

Reshaping Your Warranty and Aftercare End-To-End Experiences

October 24 – 25, 2023 | Dearborn, MI

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.

This year’s Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.

Download the latest Brochure for full details:

https://www.mapconnected.com/download-vehicle-service-warranty-lifecycle-summit-brochure-warranty-news/

MAPconnected Survey

Are you alone battling with incorrect use of fault or condition codes?

Find out now by taking this 14-question survey which has been commissioned for a MAPconnected member company to help them obtain feedback on how other companies are:

  • Equipping Dealership personnel to provide correct defect code
  • Reducing incorrect claim coding with Authorized Service Providers
  • Simplifying the defect code selection process for technicians / warranty personnel

All companies that participate will receive the overall results! 

For details: https://www.mapconnected.com/fault-or-condition-codes-start-your-year-off-smarter-by-getting-mapconnected/

Check out the MAPconnected Automotive Q1 Virtual Events and more

February 15 Round Robin: Good Versus Bad Claims Quality Scoring (3 – 4 pm ET)

March 21 Round Robin: Turning Warranty Data Into a Continuous Improvement Tool (3 – 4 pm ET)

April 19 Webinar: Warranty Costs Related To Serviceable and Non-Serviceable Electric Vehicle Battery Packs  (11 – 12 pm ET)

October 24-25 OnSite:  Vehicle Service & Warranty Lifecycle Summit (3rd annual) Oct 24 – 25 at the Henry Hotel, Dearborn MI

For more information or to register: https://www.mapconnected.com/2023-upcoming-events/

Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

The MAPConnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted by the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Art Shaw, CEO at RepairPal. 

Full Article: https://www.mapconnected.com/transparency-and-trust-overcoming-negative-price-perception-an-interview-with-art-shaw-ceo-of-repairpal/

Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Ashok Kartham, Chief Product Officer at Syncron. 

Full Article: https://www.mapconnected.com/enabling-the-dealer-network-to-optimize-parts-service-warranty-to-drive-service-profitability-an-interview-with-ashok-kartham-chief-product-officer-syncron/

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Jason Payne, Founder and Chief Intelligence Officer at JP Strategy and Intelligence. 

Full Article: https://www.mapconnected.com/optimizing-quality-management-between-stakeholders-to-reduce-warranty-risk-and-costs-jason-payne-jpsi/

Navistar featured session at the Vehicle Service & Warranty Lifecycle Roundtable

Joe Werth, Vice President – Uptime, Total Cost of Ownership and Integrated Warranty at Navistar Inc. headlines MAPconnected’s Vehicle Service & Warranty Lifecycle Summit – October 13-14 at the Dearborn Inn, MI.

A Look To the Future At Navistar While Preparing For Integration With Traton

  • Preparing the integration strategy with the new group brands
  • Benefiting from the group electric and autonomous technologies
  • Leveraging best practices in services and warranty
  • Forming new partnerships in purchasing and cost savings

Full details and additional information: https://www.mapconnected.com/navistar-featured-session-at-the-vehicle-service-warranty-lifecycle-roundtable/

Mahindra Headlines Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected’s Vehicle Service & Warranty Lifecycle Roundtable Oct 13-14 continues to attract a powerful group of leading Warranty Chain executives who are collaborating to improve and innovate their warranty and aftercare end-to-end experiences.

Featured speaker:

Breaking Ground: Mahindra’s Service Communication Platform
• Improving retention through an integrated support suite for parts, tech support, claims and information
• Smarter and more accessible mobile application
• Providing after-sales customer support through scheduled maintenance insights
Andrew Conville, Director of Aftersales Dealer and Customer Support Mahindra

Full Details and Additional Information: https://www.mapconnected.com/mahindra-headlines-vehicle-service-warranty-lifecycle-roundtable/