More than 200 industry leaders will gather October 19-21 to tackle the future of warranty, quality, service, AI, connected vehicles and aftercare.
MAPconnected will bring together more than 200 leaders from across the automotive service, warranty, quality, technical assistance, supplier, dealer, technology and aftersales ecosystem for its 6th Annual Service & Warranty Lifecycle Summit, taking place October 19-21, 2026, at the Westin Southfield Detroit in Southfield, Michigan.
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The new executive report provides a practical roadmap for manufacturers looking to accelerate AI adoption across service and warranty operations.
Detroit, MI – MAPconnected, in collaboration with Mike Roberts, President of MR Insights, today announced the release of AI OPPORTUNITY MAP: 10 Top Projects Transforming the Service & Warranty Lifecycle, a comprehensive executive guide highlighting the highest-impact artificial intelligence initiatives transforming warranty, quality, technical service, dealer operations, and customer support.
“Artificial intelligence has reached the point where organizations no longer need to ask whether AI belongs in service and warranty—they need to determine where it delivers the greatest business value,” said Mike Roberts, President of MR Insights and co-author of the report. “This OPPORTUNITY MAP helps leaders move beyond the hype by identifying practical, high-impact projects that improve decision-making, reduce costs, and create better customer experiences.”
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New case study session highlights how OEMs are moving from reactive issue management to structured, data-driven early warning systems
A growing number of OEMs are rethinking how warranty and service data is used—not just to react to issues, but to detect and address them earlier.
On May 12, Toyota and Pegasystems will present a joint case study, “From Warning Signs to Action: Warranty Early Warning Detection,” exploring how leading organizations are building structured early warning systems that improve triage, reduce response time, and turn fragmented signals into coordinated action—without adding operational complexity.
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From AI potential to real-world execution across claims, quality, and lifecycle intelligence
AI in the service and warranty lifecycle is no longer a future conversation—it is an execution conversation.
Across OEMs and suppliers, the focus has shifted to what is working now: reducing warranty cost leakage, improving claims accuracy, detecting issues earlier, and connecting fragmented data into actionable intelligence.
Through the AI-SWLM Think Tank, OEMs, technology providers, and AI leaders are collaborating on real use cases and live deployments that demonstrate measurable operational impact.
The AI-SWLM Think Tank Sponsored Showcase Series highlights four case studies focused on practical AI execution across the lifecycle.
How do your warranty processes actually perform at the dealership level?
April 2026 — MAPconnected announced the launch of its 2026 Warranty Study: Warranty Through the Eyes of Your Dealers, delivering an objective, dealer-perspective view of how warranty processes perform in real-world operations.
Developed through MAPconnected’s Member Insights program, the study combines structured surveys, peer benchmarks, and practitioner input from OEMs, suppliers, and dealers. The result is a data-driven, cross-industry analysis that reveals what’s working, where friction exists, and how organizations compare.
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“Warranty leakage is rarely caused by one decision. It happens across systems, handoffs, and workflows. Addressing it requires better visibility, stronger process discipline, and more connected decision-making across the lifecycle.”
Warranty leakage continues to erode OEM margins, often driven not by policy gaps but by execution challenges across disconnected systems, manual reviews, and fragmented workflows.
MAPconnected, in collaboration with ServiceNow and featuring Stellantis, will host an upcoming webinar to examine how manufacturers are addressing these issues and improving performance across the warranty lifecycle.
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Supplier cost sharing is a powerful lever for controlling warranty and quality costs, but expanding programs are creating operational challenges. Administrative burden, duplicated submissions, and fragmented ownership across purchasing, warranty, finance, and supplier quality teams are driving friction for OEMs and suppliers alike.
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March 16, 2026
How Many Vehicle Buybacks Were Preventable?
Not every vehicle buyback starts with a bad component. Often, it begins with a missed diagnosis, incomplete documentation, the wrong part ordered, or repeat visits that go unaddressed. On March 19, MAPconnected will host an executive Vehicle Buyback Management & Accountability Round Robin, designed to help OEMs, dealers, suppliers, and customer care leaders reduce costs, improve customer trust, and strengthen accountability.
Continue readingMarch 3, 2026 – MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis demos, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty, aftersales and aftercare services challenges.
February session hosted by former Stellantis quality and supply chain operations executive
MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause analysis, and strengthen supplier accountability.
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