New case study session highlights how OEMs are moving from reactive issue management to structured, data-driven early warning systems

 A growing number of OEMs are rethinking how warranty and service data is used—not just to react to issues, but to detect and address them earlier. 

On May 12, Toyota and Pegasystems will present a joint case study, “From Warning Signs to Action: Warranty Early Warning Detection,” exploring how leading organizations are building structured early warning systems that improve triage, reduce response time, and turn fragmented signals into coordinated action—without adding operational complexity. 

From AI potential to real-world execution across claims, quality, and lifecycle intelligence 

AI in the service and warranty lifecycle is no longer a future conversation—it is an execution conversation. 

Across OEMs and suppliers, the focus has shifted to what is working now: reducing warranty cost leakage, improving claims accuracy, detecting issues earlier, and connecting fragmented data into actionable intelligence. 

Through the AI-SWLM Think Tank, OEMs, technology providers, and AI leaders are collaborating on real use cases and live deployments that demonstrate measurable operational impact. 

The AI-SWLM Think Tank Sponsored Showcase Series highlights four case studies focused on practical AI execution across the lifecycle. 

Supplier cost sharing is a powerful lever for controlling warranty and quality costs, but expanding programs are creating operational challenges. Administrative burden, duplicated submissions, and fragmented ownership across purchasing, warranty, finance, and supplier quality teams are driving friction for OEMs and suppliers alike.

February session hosted by former Stellantis quality and supply chain operations executive 

MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause analysis, and strengthen supplier accountability. 

Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership 

MAPconnected announced the launch of the Recall, Customer Campaigns & Legal Xchange Group, an executive-level peer benchmarking forum designed for senior motor vehicle leaders navigating recalls, customer campaigns, vehicle buybacks, over-the-air (OTA) updates, autonomous vehicle incidents, and increasing legal and regulatory scrutiny. 

MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration. 

The TAC Leadership Xchange Group brings together leaders responsible for Technical Assistance Centers, dealer support, diagnostics, and service operations.  Discussions will focus on TAC structure, diagnostics, prior approval governance, and technology integration—and how these decisions impact dealers, technicians, and overall service effectiveness.