Tag Archives: MAPconnected

MAPconnected Survey

Are you alone battling with incorrect use of fault or condition codes?

Find out now by taking this 14-question survey which has been commissioned for a MAPconnected member company to help them obtain feedback on how other companies are:

  • Equipping Dealership personnel to provide correct defect code
  • Reducing incorrect claim coding with Authorized Service Providers
  • Simplifying the defect code selection process for technicians / warranty personnel

All companies that participate will receive the overall results! 

For details: https://www.mapconnected.com/fault-or-condition-codes-start-your-year-off-smarter-by-getting-mapconnected/

Check out the MAPconnected Automotive Q1 Virtual Events and more

February 15 Round Robin: Good Versus Bad Claims Quality Scoring (3 – 4 pm ET)

March 21 Round Robin: Turning Warranty Data Into a Continuous Improvement Tool (3 – 4 pm ET)

April 19 Webinar: Warranty Costs Related To Serviceable and Non-Serviceable Electric Vehicle Battery Packs  (11 – 12 pm ET)

October 24-25 OnSite:  Vehicle Service & Warranty Lifecycle Summit (3rd annual) Oct 24 – 25 at the Henry Hotel, Dearborn MI

For more information or to register: https://www.mapconnected.com/2023-upcoming-events/

Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

The MAPConnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted by the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Art Shaw, CEO at RepairPal. 

Full Article: https://www.mapconnected.com/transparency-and-trust-overcoming-negative-price-perception-an-interview-with-art-shaw-ceo-of-repairpal/

Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Ashok Kartham, Chief Product Officer at Syncron. 

Full Article: https://www.mapconnected.com/enabling-the-dealer-network-to-optimize-parts-service-warranty-to-drive-service-profitability-an-interview-with-ashok-kartham-chief-product-officer-syncron/

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Jason Payne, Founder and Chief Intelligence Officer at JP Strategy and Intelligence. 

Full Article: https://www.mapconnected.com/optimizing-quality-management-between-stakeholders-to-reduce-warranty-risk-and-costs-jason-payne-jpsi/

Navistar featured session at the Vehicle Service & Warranty Lifecycle Roundtable

Joe Werth, Vice President – Uptime, Total Cost of Ownership and Integrated Warranty at Navistar Inc. headlines MAPconnected’s Vehicle Service & Warranty Lifecycle Summit – October 13-14 at the Dearborn Inn, MI.

A Look To the Future At Navistar While Preparing For Integration With Traton

  • Preparing the integration strategy with the new group brands
  • Benefiting from the group electric and autonomous technologies
  • Leveraging best practices in services and warranty
  • Forming new partnerships in purchasing and cost savings

Full details and additional information: https://www.mapconnected.com/navistar-featured-session-at-the-vehicle-service-warranty-lifecycle-roundtable/

Mahindra Headlines Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected’s Vehicle Service & Warranty Lifecycle Roundtable Oct 13-14 continues to attract a powerful group of leading Warranty Chain executives who are collaborating to improve and innovate their warranty and aftercare end-to-end experiences.

Featured speaker:

Breaking Ground: Mahindra’s Service Communication Platform
• Improving retention through an integrated support suite for parts, tech support, claims and information
• Smarter and more accessible mobile application
• Providing after-sales customer support through scheduled maintenance insights
Andrew Conville, Director of Aftersales Dealer and Customer Support Mahindra

Full Details and Additional Information: https://www.mapconnected.com/mahindra-headlines-vehicle-service-warranty-lifecycle-roundtable/