Tag Archives: MAPconnected

MAPconnected Launches 2026 Warranty Study: “Warranty Through the Eyes of Your Dealers”

How do your warranty processes actually perform at the dealership level?

April 2026 — MAPconnected announced the launch of its 2026 Warranty Study: Warranty Through the Eyes of Your Dealers, delivering an objective, dealer-perspective view of how warranty processes perform in real-world operations.

Developed through MAPconnected’s Member Insights program, the study combines structured surveys, peer benchmarks, and practitioner input from OEMs, suppliers, and dealers. The result is a data-driven, cross-industry analysis that reveals what’s working, where friction exists, and how organizations compare.

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AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) to Host Webinar on Reducing Warranty Leakage with AI and Workflow Automation 

“Warranty leakage is rarely caused by one decision. It happens across systems, handoffs, and workflows. Addressing it requires better visibility, stronger process discipline, and more connected decision-making across the lifecycle.” 

Warranty leakage continues to erode OEM margins, often driven not by policy gaps but by execution challenges across disconnected systems, manual reviews, and fragmented workflows. 

MAPconnected, in collaboration with ServiceNow and featuring Stellantis, will host an upcoming webinar to examine how manufacturers are addressing these issues and improving performance across the warranty lifecycle. 

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OEM Leaders Confront Rising Supplier Cost-Sharing Complexity as Administrative Burden Moves to the Forefront 

Supplier cost sharing is a powerful lever for controlling warranty and quality costs, but expanding programs are creating operational challenges. Administrative burden, duplicated submissions, and fragmented ownership across purchasing, warranty, finance, and supplier quality teams are driving friction for OEMs and suppliers alike.

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Vehicle Buyback Management & Accountability

March 16, 2026

How Many Vehicle Buybacks Were Preventable?

Not every vehicle buyback starts with a bad component. Often, it begins with a missed diagnosis, incomplete documentation, the wrong part ordered, or repeat visits that go unaddressed. On March 19, MAPconnected will host an executive Vehicle Buyback Management & Accountability Round Robin, designed to help OEMs, dealers, suppliers, and customer care leaders reduce costs, improve customer trust, and strengthen accountability.

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MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston

March 3, 2026 – MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis demos, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty, aftersales and aftercare services challenges.

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MAPconnected Launches Parts & Quality Analysis Xchange Group to Advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability 

February session hosted by former Stellantis quality and supply chain operations executive 

MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause analysis, and strengthen supplier accountability. 

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MAPconnected Launches Recall, Customer Campaigns & Legal Xchange Group 

Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership 

MAPconnected announced the launch of the Recall, Customer Campaigns & Legal Xchange Group, an executive-level peer benchmarking forum designed for senior motor vehicle leaders navigating recalls, customer campaigns, vehicle buybacks, over-the-air (OTA) updates, autonomous vehicle incidents, and increasing legal and regulatory scrutiny. 

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MAPconnected Announces New Leadership Xchange Groups for TAC and Warranty Administration Executives 

MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration. 

The TAC Leadership Xchange Group brings together leaders responsible for Technical Assistance Centers, dealer support, diagnostics, and service operations.  Discussions will focus on TAC structure, diagnostics, prior approval governance, and technology integration—and how these decisions impact dealers, technicians, and overall service effectiveness. 

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MAPconnected Launches Purchasing & Cost Sharing Xchange Group An Executive Peer Benchmarking Forum for OEM Leaders 

MAPconnected announces the launch of the Purchasing & Cost Sharing Xchange Group, an exclusive executive peer benchmarking forum designed for senior OEM leaders responsible for purchasing, supplier negotiations, cost recovery, and cost-sharing governance. 

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Transform Warranty Claims With Virtual Inspections  

📅 October 9 | 3:00 – 4:00 PM ET

🔸Register Live Webinar🔸

Driving Warranty Innovation: Smarter, Faster Claims For TPAs and OEMs 

Explore how top OEMs and TPAs are improving warranty claim speed, accuracy, and cost efficiency with secure, real-time virtual inspections. In this webinar, Truepic’s President & Co-founder, Craig Stack, will share how leading providers are streamlining claims review by replacing manual processes with verified photos and videos. Whether you’re looking to make faster decisions, eliminate unnecessary costs, or improve customer satisfaction, this session offers a practical look at how virtual inspection technology unlocks end-to-end optimization across the service lifecycle. 

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