Author Archives: Editor

OEMs Use Warranty for Differentiation

OEMs are increasingly looking for ways to differentiate their products from competitors, including offering longer warranties.

Using embedded insurance to transfer a portion of a Limited Warranty is a perfect solution, and the OEM can obtain the coverage directly from a carrier without outsourcing administration or file processing and incurring the associated costs.

Meramec Secure can help build a direct solution.  https://meramecsecure.com 

#oem #manufacturer #limitedwarranty #embeddedinsurance #meramecsecure

Meramec Secure Announces New Relationship with a Leading Insurance Platform

Meramec Secure Adds Homeowner and Automobile P&C Insurance Solutions for D2C Home Warranty and Auto Service Contract Sellers

Chicago, IL, February 12, 2024 – Meramec Secure, a nationwide designer and producer of specialty insurance and service contract solutions, has recently announced a new strategic relationship with a leading insurance platform. 

This relationship provides access to products from multiple property and casualty insurance carriers.  It is designed to generate cross-sales of auto and home insurance coverage for direct-to-consumer auto and home service contract shoppers via automated API, warm transfer, or web-based solutions.

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ONCOURSE HOME SOLUTIONS ANNOUNCES ACQUISITION OF CONSUMERS ENERGY APPLIANCE SERVICE PLAN BUSINESS

Oncourse Home Solutions announced that its affiliate American Water Resources, LLC  has entered into a definitive agreement with Consumers Energy, a subsidiary of CMS Energy (NYSE: CMS), whereby OHS will acquire the Consumers Energy Appliance Service Plan (ASP) business. 

Full Release: https://www.prnewswire.com/news-releases/oncourse-home-solutions-announces-acquisition-of-consumers-energy-appliance-service-plan-business-302053658.html

Alabama Power Partners with HomeServe for New Home Repair Service Program

Alabama Power in collaboration with HomeServe, introduces a new home repair service program for residential customers, aiming to provide financial relief and peace of mind.

Alabama Power has initiated a groundbreaking collaboration with HomeServe, a foremost provider of home service solutions, to roll out a novel home repair service program for residential customers. 

Full Article: https://bnnbreaking.com/world/us/alabama-power-partners-with-homeserve-for-new-home-repair-service-program/

Marcone Partners with Haier on Home Appliance Solutions

Relationship expands parts availability nationwide                                                        

Press Release

For Immediate Release                               

St. Louis, MO. (February 7, 2024)– Marcone, a leading North American distributor of appliance, HVAC, commercial kitchen, plumbing and pool and spa repair parts, has announced an expanded inventory of Haier appliance parts and support information throughout the U.S. and Canada.

Haier’s full catalog of products are now available with next-day or two-day delivery through Marcone’s vast distribution network. Marcone has more than 50 North American locations to support servicers with parts to repair Haier’s extensive line-up of kitchen and laundry products.

“We are pleased to offer our customers even more OEM options, along with the same great service and fast delivery they’ve come to expect from Marcone,” said Greg Fleischut, President of Marcone Appliance Parts. “Haier is an exceptional partner, and we’re honored to offer their customers the extensive inventory they need to make repairs first-time complete.”

Marcone provides next-day shipping of Haier parts to 93% of the United States and 100% two-day shipping. Orders placed by 5 p.m. are shipped same-day 99.5% of the time.

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About Marcone

Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of nearly 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.

Media Contact:

Elizabeth Davies

Marcone HVAC

Cell: 815.440.8768

[email protected]

PTC Named a Leader in IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment

A leader in warranty service management

The PTC team is proud to deliver expertise in vertical, geographical, and function nuances and best practices.

“PTC’s warranty offering is flexible with the intent to empower customers in their management of warranty policies, coverages, reimbursement terms, business rules, workflows, and service campaigns. The warranty operation continues to evolve as customer needs and market shifts occur,” the report continues. “PTC also has incorporated its recent acquisition of ServiceMax from a field service perspective to better optimize warranty transaction processing and analytics.”

PTC was also previously named a Leader twice in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 and 2019-2020 Vendor Assessments.

Read the Full Article and View the IDC MarketScape: Worldwide Warranty Service Management Applications 2024 Vendor Assessment.

Warranty & Service Contract Innovations

Join us for Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods, scheduled for April 17-18, 2024, at the Hilton DoubleTree in Nashville.

This is an exclusive 2-track event that affords a deep dive into industry-specific topics for Auto, Truck, Home, Appliance, Consumer Electronics, Mobile and more! By popular demand, the expanded coverage this year features more topics unique to each market plus best practice case studies, panel discussions, news flashes, and round table discussion groups.


There will also be combined general sessions bringing everyone together to learn from all sides of the industry.


To register, please visit: www.globalwarrantyinnovations.com. Use Discount Code WN300 for $300 off.

FTC Announces Enhanced Penalties for FTC Combating Auto Retail Scams (CARS) Rule Violations in 2024

The enhanced penalties took effect on January 10th and will impact the Combating Auto Retail Scams (CARS Rule) and existing violations for unfair and deceptive acts and practices.  

Full Article: https://complynet.com/resources/articles/enhanced-penalties-for-ftc-violations-in-2024

Home Assure Administration Inc Selects ServicePower for Field Service Management

ServicePower has added Home Assure Administration to its portfolio of clients.

Full Release: https://www.prnewswire.com/news-releases/home-assure-administration-inc-selects-servicepower-for-field-service-management-302038491.html

FTC, Connecticut Take Action Against Auto Dealer for Deceiving Consumers, Forcing Junk Fees

The Federal Trade Commission and the State of Connecticut are taking action against an auto dealer, its owner, and several key employees for systematically deceiving consumers about the price of certified used cars, add-ons, and government fees.

Full Article: https://www.einnews.com/amp/pr_news/679102720/ftc-connecticut-take-action-against-manchester-city-nissan-for-deceiving-consumers-forcing-junk-fees