Time : Sep 15, 2020 | 11:00 AM (PST)
The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…
Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation
Video
Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:
• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings
Speakers:
Sean Hicks, CEO, NewLeaf Service Contracts Inc
Matt Wrobel, Sales Director – Field Service Management, CSG
Mark Seaman, Data Scientist, CSG
Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.
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Exclusive Free Webinar for Home Warranty and Service Contract Professionals
Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:
• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings
Who Should Attend:
Senior Management from:
• Home warranty service contract providers
• Extended service contract third party providers
With Responsibility for:
• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance
Wednesday, August 12, 2020 at 1 p.m. EDT
Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion
GWC partners with Darwin to provide a Full Suite of Digital Retailing Options to Dealers
WILKES-BARRE, July 14, 2020—GWC Warranty, the best-in-class provider of F&I solutions for used vehicles, announces a partnership with, Darwin Automotive (“Darwin”) an automotive software provider that enables a seamless, transparent, shopping experience while increasing profitability.
Full Release: https://gwcwarranty.com/about/gwc-news/2020/july/14/gwc-warranty-announces-strategic-partnership-with-darwin-automotive
SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.
Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!
Event Highlights Include:
Vision Dealer Solutions has enhanced its virtual F&I Customer Mode for an even more seamless customer experience.
Full Article: https://www.autodealertodaymagazine.com/361249/vision-dealer-solutions-enhances-virtual-fi-customer-mode
Acknowledged for its product innovation, flexible deployment options, industry expertise, strong customer-focused approach and future-proof approach
Full Release: https://www.businesswire.com/news/home/20200611005309/en/Tavant-Recognized-Leader-IDC-MarketScape-Manufacturing-Warranty
Clyde, an extended warranty startup helping small e-commerce businesses offer service contracts, announces it has raised a $14 million Series A led by Spark Capital with participation from Crosslink, RRE, Rea Sea Ventures and others.
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Integration of C&K Auto Parts and PCMI will empower TPAs by giving them a streamlined and efficient process to research pricing, create and document quotes, and order parts all in one place.