Category Archives: Technology

PCMI Integrates with BerkOne to Provide Automated Printing and Mailing within PCRS

This integration allows administrators to automatically send physical, trackable documentation to their customers directly from PCRS.

Park Ridge, Illinois – November 24, 2020 – PCMI has integrated with BerkOne, a leading provider within the content and process automation industry. This partnership comes in conjunction with PCMI’s announcement of its new Notification Center Module within its Policy Claim and Reporting Solutions™ (PCRS) platform. While this new module has the ability to send automated emails and text notifications, there is still a need for administrators to send physical mail due to compliance standards. This partnership fulfills that need – administrators can set event-based triggers for when a letter needs to be sent, and BerkOne’s facilities will automatically print, mail, and reconcile the materials once that trigger is activated.

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home real estate

Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs

CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.

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PCMI Webinar – Notification Center Module

Highlight of the features of PCMI’s Notification Center Module – a customizable communication tool. Guest Steve Hendrick from BerkOne joins the discussion to give his experience integrating with PCMI.

We will cover:

✔️ Flexible communication with agents, dealers, sales managers, and customers
✔️ Creating email, text, and letter templates that are automatically merged
✔️ Setting notification triggers based on the receiver’s needs and preferences

Webinar Registration: https://us02web.zoom.us/webinar/register/3416045046820/WN_OT_8MHC-TwOlclvV-exaLw

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PCMI Webinar – Consumer Warranty Administration

November 5th @ 11AM CT, with OnPoint’s Rob Christian

Join us as we run through the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI. We’ll be discussing:

✔️ PaaS and integration support
✔️ Administration functionality
✔️ Quickly launching new programs

Register: https://us02web.zoom.us/webinar/register/5516031352363/WN_aFphD7wuSOuxybcRr8z1lg

Automating Dealership Payments Webinar

Hosted by PCMI + Infintech

PCMI is bringing automated payment processes to another level! Join us for a conversation with Infintech‘s Matt Valego as we discuss how our integration simplifies and automates payments between dealers and administrators. We’ll be covering:

– Enhanced payment processes
– Online status updates
– Secure transaction monitoring

Oct 22, 2020 11:00 AM in Central Time (US and Canada)

Registration Link: https://us02web.zoom.us/webinar/register/3916020070176/WN_6NJra_oTRjKgMvJH7YtSew

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5th Annual Automotive Warranty Management Summit

Digital Event October 27-28, 2020

We are pleased to announce the fully livestreamed event AGENDA redesigned to deliver the same high quality content, roundtables and networking we are known for to best serve your new needs!

Join to hear this year’s featured speakers from American Honda, Ford Motor Company, BMW, Hyundai, Nissan, NADA, DRiV, Volkswagen, MIZE, We Predict, AIAG ……

Automotive Warranty Management Summit 2020 agenda

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Mize to Present Service Lifecycle Management at the Extended Warranty and Service Contracts Innovations Conference

Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced today that its leadership is presenting at the 11th Annual Extended Warranty and Service Contracts Innovations Conference, October 13 – 15, 2020.  The virtual event will provide comprehensive coverage of the full spectrum of extended warranty and service contract businesses, emphasizing new trends and technologies to enable service team empowerment, increasing revenue streams, and improving customer experiences.

Full Release: https://www.prnewswire.com/news-releases/mize-to-present-service-lifecycle-management-at-the-extended-warranty-and-service-contracts-innovations-conference-301150302.html

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG