Category Archives: Appliance & Electronics

Clyde Named BigCommerce Elite Partner

Clyde, the extended warranty platform that helps retailers drive revenue and customer loyalty with product protection, today announced that it has been named an Elite partner of BigCommerce.

Full Release: https://www.businesswire.com/news/home/20200908005015/en/

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

Clyde Launches Claims Administration and Partners with Asurion to Deliver Instant, Easy, Scalable Protection Plan Programs

Full Release: https://www.businesswire.com/news/home/20200810005038/en/Clyde-Launches-Claims-Administration-Partners-Asurion-Deliver

ServicePower Builds Momentum in the Insurance Industry

Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms to Improve Customer Loyalty and Adjuster Efficiency

ServicePower, a leading field service management software company focused on transforming service experiences, today announced significant growth in the insurance industry through new customers and leading core platform partnerships.

Full Release: https://www.servicepower.com/blog/servicepower-builds-momentum-in-the-insurance-industry

Assurant Expands On-Demand Mobile Device Repair with Acquisition of Fixt

Assurant announces it has acquired Fixt, a leading provider of on-demand mobile device support and repair.

Full Release: https://www.businesswire.com/news/home/20200817005054/en/Assurant-Expands-On-Demand-Mobile-Device-Repair-Acquisition

Apple will now give customers an entire year to buy extended warranty for products

No more having to make a decision on AppleCare+ within 60 days

Full Article: https://www.theverge.com/2020/8/17/21372569/apple-applecare-plus-purchase-window-now-one-year

Check out what’s going on at the Service Contract Association with new presentations, new videos, new events, new career postings, new links & new companies listed in the directory

The Service Contract Association is where companies showcase differentiation and innovation.

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New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

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New Virtual Events Added to the Service Contract Association

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.