Category Archives: Appliance & Electronics

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Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs

CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.

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PCMI Webinar – Notification Center Module

Highlight of the features of PCMI’s Notification Center Module – a customizable communication tool. Guest Steve Hendrick from BerkOne joins the discussion to give his experience integrating with PCMI.

We will cover:

✔️ Flexible communication with agents, dealers, sales managers, and customers
✔️ Creating email, text, and letter templates that are automatically merged
✔️ Setting notification triggers based on the receiver’s needs and preferences

Webinar Registration: https://us02web.zoom.us/webinar/register/3416045046820/WN_OT_8MHC-TwOlclvV-exaLw

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PCMI Webinar – Consumer Warranty Administration

November 5th @ 11AM CT, with OnPoint’s Rob Christian

Join us as we run through the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI. We’ll be discussing:

✔️ PaaS and integration support
✔️ Administration functionality
✔️ Quickly launching new programs

Register: https://us02web.zoom.us/webinar/register/5516031352363/WN_aFphD7wuSOuxybcRr8z1lg

Mize to Present Service Lifecycle Management at the Extended Warranty and Service Contracts Innovations Conference

Mize, provider of the Connected Customer Experience Platform and Service Lifecycle Management software, announced today that its leadership is presenting at the 11th Annual Extended Warranty and Service Contracts Innovations Conference, October 13 – 15, 2020.  The virtual event will provide comprehensive coverage of the full spectrum of extended warranty and service contract businesses, emphasizing new trends and technologies to enable service team empowerment, increasing revenue streams, and improving customer experiences.

Full Release: https://www.prnewswire.com/news-releases/mize-to-present-service-lifecycle-management-at-the-extended-warranty-and-service-contracts-innovations-conference-301150302.html

AM Best Affirms Credit Ratings of Fortegra Financial Corporation’s Insurance Subsidiaries

AM Best has affirmed the Financial Strength Rating (FSR) of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a-” of the U.S.-based operating subsidiaries of Fortegra Financial Corporation (Fortegra) (headquartered in Jacksonville, FL). 

Full Release: https://www.businesswire.com/news/home/20200916005931/en/AM-Best-Affirms-Credit-Ratings-of-Fortegra-Financial-Corporation%E2%80%99s-Insurance-Subsidiaries

Clyde Named BigCommerce Elite Partner

Clyde, the extended warranty platform that helps retailers drive revenue and customer loyalty with product protection, today announced that it has been named an Elite partner of BigCommerce.

Full Release: https://www.businesswire.com/news/home/20200908005015/en/

How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

Clyde Launches Claims Administration and Partners with Asurion to Deliver Instant, Easy, Scalable Protection Plan Programs

Full Release: https://www.businesswire.com/news/home/20200810005038/en/Clyde-Launches-Claims-Administration-Partners-Asurion-Deliver