November 17, 2020
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs
CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.
“Because they cover a vast array of home appliance brands and product categories, warranty companies and independent service providers face a significant challenge to quickly diagnose a customer’s specific machine issue,” said Mike Frosch, president of Personal Safeguards Group. “There’s a clear need for a solution that can help home warranty and service companies deliver a better consumer experience and reduce costs.”
Delivered as an application in the cloud, the Bruviti SmartService Pack for Home Appliances can provide both consumers and customer service/technical support agents instant access to Bruviti’s market-leading expert know-how to instantly diagnose and resolve problems with hundreds of cooking, refrigeration and laundry home appliances. Distilled from Bruviti’s extensive home appliance industry experience, the application features broad and deep understanding of the wide range of home appliance problems that typically arise and how to fix them.
“All too often, a warranty company will end up dispatching a technician to resolve a simple problem because they don’t have the in-house expertise to quickly and correctly diagnose a fixable problem,” said Andy Chinmulgund, CEO and co-founder of Bruviti. “Our SmartService Pack for Home Appliances gives them instant access to our AI-assisted service applications so they can reduce truck rolls and boost customer satisfaction.”
Note to editors: see recent announcement, Association of Home Appliance Manufacturers Honors Bruviti CEO Andy Chinmulgund for Service to Appliance Industry.
How the Bruviti SmartService Pack works
In response to any problem description typed in plain English, step-by-step guidance is provided to help a contact-center representative resolve a technical issue. If the problem requires a service intervention, the system can schedule a repair technician while providing precise repair instructions and detailed parts lists, or instead provide instructions for replacement of an unserviceable product. In every case, Bruviti’s system will get to the root of the problem and identify the most cost-effective approach to resolve the issue.
Cost savings delivered by the Bruviti SmartService Pack for Home Appliances include:
- Zero integration costs—delivered as an SaaS application.
- Fast time to value — diagnoses and solves a wide array of appliance problems.
- Improves first-time fix rates and boosts customer experience.
- Increases call saves and reduces truck rolls.
Bruviti is a leading provider of AI-based IoT solutions for customer support and field service teams at residential appliance, commercial equipment, and industrial automation companies. By leveraging Bruviti’s Predictive Suite of front-end applications and Bruviti IoT Core, companies can access and analyze data from disparate sources, run remote diagnostics on assets to predict failure, and make informed business decisions to enhance customer service while reducing cost of operations. For more information, visit www.bruviti.com.