“This is not just a report—it’s a working guide to how warranty actually operates today,” said Mike Roberts, MR Insights. “It gives leaders the clarity and insight needed to move beyond reactive processes and start using warranty as a strategic lever for performance, quality, and customer experience.”
A new industry report, Warranty Management: From Operational Burden to Strategic Advantage, delivers a comprehensive, real-world examination of how warranty operations function across today’s dealership and manufacturer environments—and how organizations can transform them into a source of measurable business value.
Built from extensive input across dealers, administrators, OEMs, suppliers, and industry practitioners, the report provides a practical, data-informed view of the full warranty lifecycle—from initial customer concern and repair order creation through claim submission, adjudication, and long-term performance analysis.
At a time when legacy systems, manual processes, and disconnected workflows continue to slow performance, the study identifies where inefficiencies occur, why claims are delayed or rejected, and how leading organizations are improving speed, accuracy, and financial outcomes.
More than a benchmark, the report serves as a strategic guide for organizations looking to modernize warranty operations amid rapid industry shifts driven by AI, telematics, automation, and increasing data complexity.
Key insights include:
• Warranty claims as one of the most underutilized sources of quality and operational intelligence
• The impact of inconsistent processes and fragmented systems on efficiency and data value
• 30+ claim entry and workflow screenshots across Automotive, RV, Powersports, Motorcycle, Agriculture, and Industrial OEMs
• Proven practices to improve first-pass claim acceptance and accelerate reimbursement
• Strategies used by high-performing organizations to streamline validation and eliminate duplicate work
• The evolving role of AI and advanced technologies in diagnostics, coding, adjudication, and customer experience
• Benchmarking tools to compare claim fields, workflows, and data capture approaches across 30+ OEMs
• A forward-looking perspective on the future of warranty administration
The report is designed to deliver value across the entire warranty ecosystem, including OEM and manufacturer teams, warranty administrators and claims leaders, dealer operations executives, supplier and quality professionals, and industry consultants.
For experienced Warranty Professionals, it serves as a benchmark and validation tool—highlighting how processes compare across 30+ OEMs, where common friction points exist, and where improvement opportunities can drive stronger outcomes. It offers both perspective and actionable insight for refining strategy, workflows, and performance.
For those newer to warranty, it provides a clear, practical foundation—connecting strategy to real-world execution inside dealership environments. For experienced professionals, it offers a powerful benchmarking and validation tool, highlighting performance gaps, common friction points, and opportunities for improvement across organizations.
Technology providers and consulting firms will also benefit from direct visibility into the operational realities their solutions must address—enabling better alignment with the needs of OEMs, dealers, and service networks.
As warranty continues to evolve, the study reinforces a critical shift: warranty is no longer just an operational necessity—it is a business intelligence engine.
Organizations that depend on warranty performance, claims accuracy, and quality-driven decision-making will find in this report the insights and practical foundation needed to improve results today—and prepare for what comes next.
Insight grounded in data. Validated by the network. Designed for action.
To learn more or request access to the report: Visit MAPconnected
About MAPconnected MAPconnected is a professional peer network connecting leaders across the vehicle service, warranty, quality, and aftersales ecosystem. Through benchmarking exchanges, leadership forums, and its annual Vehicle Service & Warranty Lifecycle Summit, MAPconnected enables organizations to share insights, improve operations, and advance best practices across the industry.MAPconnected.com
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