How do your warranty processes actually perform at the dealership level?
April 2026 — MAPconnected announced the launch of its 2026 Warranty Study: Warranty Through the Eyes of Your Dealers, delivering an objective, dealer-perspective view of how warranty processes perform in real-world operations.
Developed through MAPconnected’s Member Insights program, the study combines structured surveys, peer benchmarks, and practitioner input from OEMs, suppliers, and dealers. The result is a data-driven, cross-industry analysis that reveals what’s working, where friction exists, and how organizations compare.
“This study is designed to connect real dealer experience with OEM strategy,” said Mike Roberts, President of MR Insights. “It provides a clear view into how warranty processes function in practice—and where improvements can drive measurable impact.”
A special focus will explore the role of warranty claim processing companies and the value they deliver to both dealers and OEMs.
What the Study Covers
- Claim entry workflows and screens (30+ OEMS)
- Prior approval processes
- Role of Warranty Administrators
- Role of Warranty Claim Processing Companies
- DMS operations
- Dealer focused performance metrics
- Submission time limits
- Claim contents and fields
Why This Study Matters
- Validate the effectiveness of current warranty processes
- Identify friction points and improvement opportunities at the dealer level
- Benchmark performance against competitors and best-in-class organizations
Industries Represented
Automotive • RV• Powersports & Motorcycle • Agriculture • Industrial • Others as applicable
There will be a special focus on the role of warranty claim processing companies and their benefit to both dealers and OEMs.
Study Leadership
The study is led by Mike Roberts, President of MR Insights and a trusted MAPconnected advisor. With over 33 years at Ford Motor Company, including serving as Global Warranty Strategy Manager, Roberts led the modernization of Ford’s global warranty systems, including the industry benchmark ONE Warranty Solution (OWS). He continues to support industry benchmarking as an AIAG instructor and frequent speaker.
MAPconnected’s Survey and Study Services leverage its member network, Xchange Groups, and cross-industry data to deliver trusted benchmarks and actionable insight.
Past Surveys Have Included:
- Warranty Coverage, Accuracy & Warrantability Events
- Supplier Parts Return & Recovery
- Dealer Warranty Metrics & Dashboard
- Supplier Warranty Cost Sharing
- Fault Codes & Conditions for Repair
Insight grounded in data. Validated by the network. Designed for action.
📩 Request more information on sponsoring this study or customized research opportunities today.
About MAPconnected
MAPconnected is a professional peer network connecting leaders across the vehicle service, warranty, quality, and aftersales ecosystem. Through benchmarking exchanges, leadership forums, and its annual Vehicle Service & Warranty Lifecycle Summit, MAPconnected enables organizations to share insights, improve operations, and advance best practices across the industry.
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