AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) to Host Webinar on Reducing Warranty Leakage with AI and Workflow Automation 

“Warranty leakage is rarely caused by one decision. It happens across systems, handoffs, and workflows. Addressing it requires better visibility, stronger process discipline, and more connected decision-making across the lifecycle.” 

Warranty leakage continues to erode OEM margins, often driven not by policy gaps but by execution challenges across disconnected systems, manual reviews, and fragmented workflows. 

MAPconnected, in collaboration with ServiceNow and featuring Stellantis, will host an upcoming webinar to examine how manufacturers are addressing these issues and improving performance across the warranty lifecycle. 

The session, “Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across the Claims Lifecycle,” will take place on April 23 from 11:00 AM – 12:00 PM ET (Virtual). 

The discussion is supported by the AI-SWLM Think Tank, a member-driven initiative focused on advancing AI from concept to execution through real-world use cases and Proof of Concept deployments across service and warranty operations. 

Warranty leakage often accumulates across the claims lifecycle—from intake and validation to approvals, recovery, and supplier accountability. Many OEMs continue to face challenges due to limited system integration, inconsistent validation processes, and lack of visibility into root cause and recovery opportunities. 

Leading manufacturers are beginning to address these gaps by: 

  • Connecting claims data across systems and stakeholders  
  • Embedding supplier accountability into workflows  
  • Applying AI-assisted review to improve consistency and reduce manual effort  
  • Automating decision points while maintaining governance  

These approaches are already being explored and validated through the AI-SWLM Think Tank, where OEMs and industry leaders collaborate on practical applications of AI to improve claims processing and cost recovery outcomes. 

The webinar will feature: 

  • Jerome Clerc, IT Domain Manager, Aftersales – Warranty & Recall Campaign, Stellantis  
  • Abhi Rele, Head of Product, Manufacturing, ServiceNow  

Together, they will share real-world perspectives on modernizing claims operations, reducing leakage, and improving supplier recovery without requiring full system replacement. 

Join the Discussion 

The session is designed for leaders responsible for warranty performance, cost recovery, and operational governance, and will provide actionable insight into where leakage occurs and how to address it effectively. 

Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across the Claims Lifecycle | April 23 | 11:00 AM – 12:00 PM ET | Virtual 

Reserve your spot and learn how leading OEMs are protecting warranty performance and margin. 

See how OEMs are applying AI in real operations. Explore the AI-SWLM Think Tank and request to participate. 

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For more information, contact us online. 

About MAPconnected 

MAPconnected is a member-driven executive network focused on the Service, Warranty, and Aftercare Lifecycle. Through facilitated working sessions, cross-functional exchange, and industry collaboration, MAPconnected helps leaders accelerate learning, reduce risk, and drive measurable operational outcomes. 

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