Category Archives: Technology

Warranty + AI: The Next Frontier in Service Transformation

Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.

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Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion

GWC Warranty Announces Strategic Partnership with Darwin Automotive

GWC partners with Darwin to provide a Full Suite of Digital Retailing Options to Dealers

WILKES-BARRE, July 14, 2020—GWC Warranty, the best-in-class provider of F&I solutions for used vehicles, announces a partnership with, Darwin Automotive (“Darwin”) an automotive software provider that enables a seamless, transparent, shopping experience while increasing profitability.

Full Release: https://gwcwarranty.com/about/gwc-news/2020/july/14/gwc-warranty-announces-strategic-partnership-with-darwin-automotive

Extended Warranty and Service Contract Innovations

SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.

Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

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Tavant Recognized as a Leader in the IDC MarketScape for Manufacturing Warranty and Service Contract Management Applications

Acknowledged for its product innovation, flexible deployment options, industry expertise, strong customer-focused approach and future-proof approach

Full Release: https://www.businesswire.com/news/home/20200611005309/en/Tavant-Recognized-Leader-IDC-MarketScape-Manufacturing-Warranty

PCMI Integrates with C&K Auto Parts to Implement a One-Stop Solution for Parts Ordering to Reduce Claim Expenses

Integration of C&K Auto Parts and PCMI will empower TPAs by giving them a streamlined and efficient process to research pricing, create and document quotes, and order parts all in one place.

Full Release: http://www.prweb.com/releases/pcmi_integrates_with_c_k_auto_parts_to_implement_a_one_stop_solution_for_parts_ordering_to_reduce_claim_expenses/prweb17077617.htm

P&A Magazine Interviews PCMI’s President & CEO – Mark Nagelvoort

Nagelvoort shares about his history in the industry, where F&I is headed, and his company’s success

PARK RIDGE, Illinois – August 20, 2019 – PCMI’s President & CEO, Mark Nagelvoort, was recently interviewed by P&A Magazine about his industry background, PCMI’s origin, and his plans for the company’s future. Mark was thrilled at the opportunity to have his story featured in P&A and enjoyed talking about PCMI’s passion and commitment to technology. He gave well-deserved credit to his team who is spread across three offices globally and work diligently to provide customers with confidence in PCMI’s products and solutions.

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