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Category Archives: Furniture
New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience
Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.
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Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity
Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.
Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/
Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/
Tuft & Needle Announces Mattress Protection Plan with Clyde
Tuft & Needle (T&N), the Phoenix-based company that pioneered the way mattresses are designed and sold, is now offering a mattress protection plan through Clyde, a startup focused on offering extended warranties and accident protection in e-commerce.
Full Article: https://www.tuftandneedle.com/resources/tuft-needle-announces-mattress-protection-plan-with-clyde/
Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability
Exclusive Free Webinar for Home Warranty and Service Contract Professionals
Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:
• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings
Who Should Attend:
Senior Management from:
• Home warranty service contract providers
• Extended service contract third party providers
With Responsibility for:
• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance
Wednesday, August 12, 2020 at 1 p.m. EDT
Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion
Extended Warranty and Service Contract Innovations
SSN has structured this event as a Virtual and In-Person event so you can safely register for the event today. If a continuing COVID-19 outbreak, self-quarantine rules and social distancing rules make it impossible to attend the in-person event, you will still benefit from our full agenda and all the networking opportunities at the virtual event.
Join us at the 11th Annual Extended Warranty & Service Contract Innovations! This year’s all new agenda takes a deep-dive into new frontiers in extended warranty and service contract innovations!
Event Highlights Include:
The Service Contract Association launches a Presentations Page with material from key industry sources
The Service Contract Association has recently launched and already has one of the largest directories of companies participating in the Automotive and Consumer Products Service Contract and Limited Warranty industry.
The Service Contract Association continues to offer a Free Listing to appropriate companies and continues to accept presentations, papers and videos for consideration for inclusion on the site.
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Personal Safeguards Group (PSG) Supports Creation of a New Consumer Products Service Contract Provider
PSG provided support in every step of forming and operating a new service contract provider in North America. PSG leverages deep contacts in the warranty industry to help facilitate the entry into the space.
PSG’s roadmap includes support with:
- State level service contract requirements
- Financial guarantee options (CLIP/SCRIP)
- Sales and claims administration processes
- Creation of rates and reserves
- Creation of forms and coverages
- Selecting administration technology
- Repair infrastructure options
The PSG process is designed to support Independent Providers, Original Equipment Manufacturers (OEM) and Retailers. OEMs and Retailers can in-source or outsource individual elements of their program for their Service Contract Program allowing individual structures to address revenue recognition issues, customer experience & lifetime value and overall program design and development.
Contact Personal Safeguards Group for more information. https://personalsafeguardsgroup.com
Personal Safeguards Group Releases 2020 Service Contract Industry Projections
UPDATE: The shutdown driven by the CoronaVirus will greatly impact every category in 2020. This should be viewed as a run rate prior to the shutdown.
For 2020 Personal Safeguards Group projects over $61b at retail for consumer related service contracts.
Automotive continues to lead the industry in terms of gross revenue with 2020 projected at over $33b for Vehicle Service Contracts and over $6.4b for Ancillary products.
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