The 14th Annual Extended Warranty & Service Contract Innovations National Forum

Chicago, Illinois – October 17-18, 2023

Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Register today at: Use Our Special Discount Code WN300 for $300 off!

This conference is proclaimed to be the ONLY conference to meet who’s who decision-makers in the extended warranty and service contract industry. Plus, it is consistently rated as the number one conference for quality content and expert speakers.

Join us for in-depth case study solutions, vibrant panel discussions, industry-specific roundtables, and the ever-popular news flash sessions including:

Value Add Product Innovations to Boost Bottom Line Results
Innovative Business Models Offering Multiple Payment Methods: Delivering Value Deep into the Machine Lifecycle
– Kolby Rath, Manager, Aftermarket Portfolio, Deere & Company

Panel Discussion: How Smart Home Technology is Transforming the Extended Service Industry – 
Creating Value Added Services in the New Era of Interoperability and Connectivity
– Chris McDonald, Conference Co-Chairperson, Industry Executive, Innovator, and Advisor

Accessing the Right Data at the Right Time to Create Competitive Product and Deliver Exceptional Customer Value
– Matt Parsons, Chief Revenue Officer, Registria

Lifetime Warranty: The Business Case – It’s More Than Just Math, But the Math Works Too!
– Doug Bell, Service Contract Consulting, Doug Bell & Associates

Customer Centric Strategies to Expand Market Share and Increase Retention
Maintaining Market Share, Brand Loyalty and Customer Retention in an Era of Global Market Disruptions, Delays, and Labor Shortages
– Michael Huff, President, Nissan Global Reinsurance, Ltd.

Integrating Product Sales and Service
– Eric Johnson, Director, Advanced Service Operations, GE Appliances, a Hair Company

Panel Discussion: Expanding and Maintaining Market Share – Competitive Tools and Strategies
– Kevin Rooney, Business Development, Extended Service Plans, Whirlpool
– Mark Nagelvoort, President & CEO, PCMI
– Taj Mian, Senior Vice President, Business Development, Domestic & General LLC

Panel Discussion: Globalization of Extended Warranties and Service Contracts
– Dan Tafel, Vice President, Sales & Marketing, Ironwood Warranty Group
– Christopher Costin, Senior Director, Global Business Development, Warranty & Service Programs, AIG

Service Network Trends and Techniques to Improve Efficiency Within an Ever-Changing Landscape
– Jim Mostofi, Chief Executive Officer, Rely Home

Ensuring Compliance in an Era of Increased Regulatory Scrutiny
2023 Legislative Roundup
– Travis Moore, General Counsel, Service Contract Industry Council (SCIC)

Subscription Model Legal Considerations
– Tim Meenan, Managing Partner, Meenan P.A.

General Counsel Roundtable: What Industry Leaders are Doing to Ensure Compliance
– Brian T. Casey, Esq., Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group, Locke Lord LLP
– Matthew Weil, Executive Vice President, American Guardian Warranty Services, Inc.
– Benjamin Cohen, Lead Counsel Legal, Regulatory Affairs/Legal, Assurant
– Brian S. Tretter, General Counsel, Rely Home

Quality Control and Cost Avoidance through Technology Innovations and Analytics
Harnessing AI to Maximize Your IoT Investment to Increase Sales, Reduce Costs and Improve Quality – Case Study Examples
– David Froning, Portfolio Manager of IOT Solutions, SAS

Applying Warranty Analytics Across Divisions to Reduce Cost and Improve Quality
– McKenna Eaton, Manager, Dealer Quality Administration & Warranty Operations, The Toro Company

Panel Discussion: Integrating AI and ML to Streamline Operations, Boost Sales and Control Costs
– Kippy McNulty, Vice President Business Development, Marcone
– Dr. Mark R. Hatch, Industry Expert & Author

Exclusive Conference Bonus Features
Industry News Flashes: Auto, Mobile/Electronic, Home/Appliance
– Eric Arnum, Publisher, Warranty Week

Talent Management and Recruiting: Strategies to Overcome Labor Shortages & Diversity Challenges and the Impact of an Aging Workforce
– Angie Breedlove, Executive Director, Women of Warranty; Co-Founder and CRO, Xcelerator Group
Exclusive Research Results: Product Protection – Predictions and Analysis

– Scott Sherrod, Founder, Warranty Design

Industry-Specific Roundtable Discussion Groups
Join one of these small group, highly interactive discussions to get your questions answered on the spot, generate innovative ideas and hear from your industry colleagues:

A. Auto
– Toyota Financial Services
B. Electronics & Mobile
C. Home & Appliance
– Rodney Martin, Chief Executive Officer, America’s Preferred Home Warranty
– Eric Johnson, Director, Advanced Service Operations, GE Appliances, a Hair Company
D. Other Special Markets

Register now at: Use Our Special Discount Code WN300 for $300 off!

We look forward to seeing you in Chicago!