Report: Value consumers get for GAP coverage continues to rise

A report compiled by AmTrust Financial Services showed how much value consumers are getting from F&I products, especially guaranteed asset protection (GAP) coverage as well as owners who operate their vehicles where weather and road conditions are poor.

Full Article and Report: https://www.autoremarketing.com/subprime/report-value-consumers-get-gap-coverage-continues-rise

Arch Insurance Announces Entry Into Consumer Product and Home Warranty Markets

Offering provides unique North American insurance and obligor solutions including custom underwriting, data analytics and full compliance support

Arch Insurance today announced its entry into the Consumer Product and Home Warranty markets. With this offering, Arch will focus on its “underwriting only” partnership approach for original equipment manufacturers (OEM), third party administrators, obligors and insurtechs by providing underwriting, compliance, data analytics and nationwide obligor access.

Full Release: https://www.businesswire.com/news/home/20210107005525/en/Arch-Insurance-Announces-Entry-Into-Consumer-Product-and-Home-Warranty-Markets

ServicePower Realizes Significant Growth in 2020

Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships

MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.

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Upcoming Webinar – How accurate parts prediction transforms the service center

Time : Dec 17, 2020 | 11:00 AM (PST)

REGISTER TODAY

We’ve all been there. It’s never fun.

The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.

It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.

In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:

  • How a part predictions model is created
  • Using a problem description to predict which parts are needed
  • Integration with an equipment BOM and other internal data sources

You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.

ServicePower Expands Partnership with Amynta Group

Leading warranty provider expands field service management capabilities to include customer engagement portal.

McLean, VA, Dec. 8, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced that the warranty division of the Amynta Group, a leading insurance services provider of property & casualty and warranty protection products and services, has expanded its partnership to include ServicePower’s customer engagement solution.

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AUL enhances VSC policies for electric and hybrid vehicles

AUL Corp. announces the rollout of new enhanced options to the F&I provider’s core vehicle service contract policies for pre-owned units.

Full Article: https://www.autoremarketing.com/subprime/aul-enhances-vsc-policies-electric-and-hybrid-vehicles

CINCH® HOME SERVICES ANNOUNCES PARTNERSHIP WITH INSURANCE TECHNOLOGY STARTUP GLOVEBOX

Cinch home protection plans will be the first non-insurance product offered via GloveBox’s mobile and web application

Boca Raton, FL (Dec. 3, 2020) – Cinch Home Services (Cinch), the nation’s leading provider of home service solutions, has partnered with GloveBox, an insurance technology that allows policyholders to manage all of their insurance in a single, centralized digital platform. As leaders in providing digital solutions, both Cinch and GloveBox are excited to advance their shared mission of simplifying home management for consumers nationwide.

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PCMI Integrates with BerkOne to Provide Automated Printing and Mailing within PCRS

This integration allows administrators to automatically send physical, trackable documentation to their customers directly from PCRS.

Park Ridge, Illinois – November 24, 2020 – PCMI has integrated with BerkOne, a leading provider within the content and process automation industry. This partnership comes in conjunction with PCMI’s announcement of its new Notification Center Module within its Policy Claim and Reporting Solutions™ (PCRS) platform. While this new module has the ability to send automated emails and text notifications, there is still a need for administrators to send physical mail due to compliance standards. This partnership fulfills that need – administrators can set event-based triggers for when a letter needs to be sent, and BerkOne’s facilities will automatically print, mail, and reconcile the materials once that trigger is activated.

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Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies

November 17, 2020

Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs

CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.

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