March 16, 2026
How Many Vehicle Buybacks Were Preventable?
Not every vehicle buyback starts with a bad component. Often, it begins with a missed diagnosis, incomplete documentation, the wrong part ordered, or repeat visits that go unaddressed. On March 19, MAPconnected will host an executive Vehicle Buyback Management & Accountability Round Robin, designed to help OEMs, dealers, suppliers, and customer care leaders reduce costs, improve customer trust, and strengthen accountability.
This interactive benchmarking session shifts the focus from reacting to buybacks toward proactively preventing them by addressing operational gaps before they escalate. Participants will share real-world challenges, explore actionable solutions, and compare performance insights across the industry.
Virtual Event Date: Thursday, March 19th 3 – 4:15 pm ET Discussion Highlights
- Root cause analysis beyond components — documentation gaps, diagnosis errors, parts availability, and process breakdowns
- Leveraging DMS data, RO recap reviews, and technology to detect patterns early
- Monitoring 30-60-90 day repeat visits and implementing proactive escalation strategies
- Reporting, KPIs, and accountability frameworks across OEM, dealer, supplier, and customer care teams
- Coaching and feedback loops to strengthen cross-functional ownership
The interactive discussion will be led by Wayne Mitchell, Global Vice President Automotive Solutions – Sedgwick, a key sponsor of MAPconnected Members Network.
Pam Walter, Founder of MAPconnected, notes: “Buybacks rarely happen because of one failure. They build over time. This session gives leaders a forum to benchmark practices, share lessons, and develop strategies that prevent buybacks before they occur.”
Participants will leave with peer-tested insights, practical tools, and frameworks to reduce vehicle buybacks and improve overall customer satisfaction.
Discussion is free and open to all.
Reserve your spot now: VehicleBuyback&AccountabilityMarch19th3-4:15pmET
About MAPconnected
MAPconnected is a professional peer network connecting leaders across the vehicle service, warranty, quality, and aftersales ecosystem. Through benchmarking exchanges, leadership forums, and its annual Vehicle Service & Warranty Lifecycle Summit, MAPconnected enables organizations to share insights, improve operations, and advance best practices across the industry.
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