The new executive report provides a practical roadmap for manufacturers looking to accelerate AI adoption across service and warranty operations.
Detroit, MI – MAPconnected, in collaboration with Mike Roberts, President of MR Insights, today announced the release of AI OPPORTUNITY MAP: 10 Top Projects Transforming the Service & Warranty Lifecycle, a comprehensive executive guide highlighting the highest-impact artificial intelligence initiatives transforming warranty, quality, technical service, dealer operations, and customer support.
“Artificial intelligence has reached the point where organizations no longer need to ask whether AI belongs in service and warranty—they need to determine where it delivers the greatest business value,” said Mike Roberts, President of MR Insights and co-author of the report. “This OPPORTUNITY MAP helps leaders move beyond the hype by identifying practical, high-impact projects that improve decision-making, reduce costs, and create better customer experiences.”
Developed through extensive industry research, executive interviews, and insights gathered from MAPconnected’s AI-SWLM Think Tank and executive benchmarking community, the report provides manufacturers with a practical framework for evaluating AI opportunities across the entire Service & Warranty Lifecycle.
Rather than focusing on future possibilities, the AI OPPORTUNITY MAP showcases ten actionable initiatives organizations can evaluate today to improve diagnostic accuracy, reduce warranty expense, streamline claims administration, strengthen supplier collaboration, and enhance service operations.
Inside the report, readers will discover:
- Ten priority AI opportunities across the Service & Warranty Lifecycle
- Business challenges each initiative addresses
- Expected operational and financial benefits
- Implementation considerations and AI readiness guidance
- Practical insights from leading manufacturers and technology innovators
“Manufacturers are under increasing pressure to improve service performance while managing rising warranty costs and growing product complexity,” said Pam Walter, Founder of MAPconnected. “This report provides executives with a practical framework for understanding where AI can deliver the greatest value and how to prioritize initiatives that support long-term business transformation.”
The AI OPPORTUNITY MAP: 10 Top Projects Transforming the Service & Warranty Lifecycle is now available for purchase.
Pricing
- MAPconnected Members: $495
- Non-Members: $695
The report is designed for executives responsible for Warranty, Quality, Technical Assistance Centers (TAC), Field Service, Customer Experience, Engineering, Supplier Quality, Product Support, and Aftermarket Operations who are evaluating AI strategies to improve operational performance.
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About MAPconnected
MAPconnected is the leading executive peer community dedicated to advancing the Service & Warranty Lifecycle. Through executive benchmarking, industry research, educational events, AI innovation initiatives, and its annual Service & Warranty Lifecycle Summit, MAPconnected connects manufacturers with practical strategies that improve quality, reduce costs, strengthen dealer performance, and elevate the customer experience.
About MR Insights
MR Insights is an independent research and advisory firm specializing in the automotive, commercial vehicle, agriculture, construction, and industrial equipment sectors. Led by industry veteran Mike Roberts, the firm provides market intelligence, strategic research, executive advisory services, and thought leadership focused on warranty, aftersales, customer experience, and emerging technologies shaping the future of product support.