Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership 

MAPconnected announced the launch of the Recall, Customer Campaigns & Legal Xchange Group, an executive-level peer benchmarking forum designed for senior motor vehicle leaders navigating recalls, customer campaigns, vehicle buybacks, over-the-air (OTA) updates, autonomous vehicle incidents, and increasing legal and regulatory scrutiny. 

The Xchange Group convenes OEM leaders across recall, quality, warranty, legal, compliance, risk, PR, and field operations to benchmark decision-making frameworks, governance models, and accountability structures in a trusted, closed-door environment. Discussions are facilitated, member-driven, and outcome-focused—centered on executive decisions rather than operational tactics. 

“As vehicles become more software-defined and regulatory expectations evolve, recall and customer campaign decisions now carry significant legal, financial, and brand implications,” said Pam Walter, Founder of MAPconnected. “This group gives executives a forum to compare how peers are managing risk, accountability, and cross-functional alignment—before issues escalate into investigations, recalls, or litigation.” 

Upcoming Executive Benchmarking Sessions 

February 19 11:00 -12:00 pm ET | Virtual  
Over-the-Air (OTA) Updates & Regulatory Management 
Featuring insights from Varun Gain, of Counsel – K&L Gates 

As NHTSA continues to signal that OTA software issues may qualify as safety defects, this session benchmarks how automotive executives assess OTA-related risk, govern supplier testing, manage communications, and determine when to escalate issues to regulators. 

Discussion topics include defect classification, safety assessment, supplier validation, customer and internal communications, and NHTSA engagement strategies. 

March 19 3:00 – 4:15pm ET | Virtual 
Benchmarking hosted by Wayne Sedgwick, Global Vice President Automotive Solutions – Sedgwick 

This session focuses on reducing vehicle buybacks while strengthening accountability and customer trust. Executives compare metrics, tools, and governance approaches used across OEMs, dealers, suppliers, and field teams. 

Discussion topics include preventing repeat issues, holding stakeholders accountable without friction, leveraging KPIs and analytics, accelerating resolution, and improving customer satisfaction. 

What Makes This Xchange Group Different 

• Approved, executive-level participation to ensure open, relevant dialogue 

• Benchmark-driven agendas focused on peer comparison—not theory 

• Give-and-take engagement model where all participants contribute 

• MAPconnected facilitation to keep discussions structured, compliant, and actionable 

• Blended cadence with virtual benchmarking and in-person engagement at the Service & Warranty Lifecycle Summit (Oct 19–21, Detroit) 

About MAPconnected 
MAPconnected convenes executive peer benchmarking communities across the service, warranty, recall, quality, and risk lifecycle. Through its Xchange Groups and Service & Warranty Lifecycle Summit, MAPconnected enables leaders to compare performance, share best practices, and navigate emerging industry challenges together. 

For more information or to request an invitation, visit  MAPconnected.com or contact us directly.