Cross Country Home Services Names Andrea Kane to Executive Leadership Team

New Chief Human Resources Officer to focus on company culture and talent development as part of commitment to invest in organizational capabilities

FORT LAUDERDALE, FL (August 7, 2017) – Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, today announced that Andrea Kane has joined the executive leadership team as Chief Human Resources Officer (CHRO). Kane brings more than 20 years of experience cultivating and nurturing talent at some of the top organizations in the country. She will oversee the talent management, total rewards, training & development, employee recognition and internal communications strategies. Her focus will be on enhancing CCHS’ organizational culture and talent capabilities to better attract, develop, retain great people, and foster a highly engaged culture as a great place to work.

“Andrea’s proven track record of guiding companies through cultural and digital transformations, and her passion for delivering creative and innovative talent solutions blends with Cross Country Home Services’ long-term vision,” said Steve Upshaw, chief executive officer of CCHS. “She will bolster an already strong leadership group, and her extensive knowledge will be valuable to our company culture, which will, in turn, translate to delivering improved service to our customers across the country.”

Prior to joining CCHS, Kane held positions such as Chief People Officer at AutoTrader Group, where she created the company’s best-in-class people strategies to help evolve the organization and culture while the company underwent a digital evolution. She also led the creation of an array of talent and cultural solutions that helped her team earn the prestigious human resources industry award, the SHRM-Atlanta Pegasus Award for Excellence, in recognition of their vision, entrepreneurial spirit, inspirational leadership and innovation.

Throughout her career, Kane has held senior-level roles with well-known brands including General Electric Company/NBC, Belkin International, Inc. and ADT.

Kane is the latest addition to the CCHS leadership team following the appointments of Chris Askew, Chief Operating Officer; Richard Outram, Chief Financial Officer; and Rohit Chhabra as Senior Vice President of Product and Digital. These key new hires will help drive CCHS’ growth plan which includes exploring new avenues to digitize and improve the customer experience, strengthen its value proposition with service partners and boost CCHS’ productivity and efficiency.

To learn more about CCHS, please visit

About Cross Country Home Services

Cross Country Home Services, Inc. (CCHS) is dedicated to making home repairs easier and more affordable with its warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence, and today is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity groups, financial institutions, insurance, real estate and utility partners. The products include some of the industry’s best known brands, including TotalProtect Home Warranty and HMS Home Warranty. Headquartered in Fort Lauderdale, Florida, CCHS is a member of the Cross Country Group, one of the largest privately-held providers of customer service programs in the United States. To learn more about CCHS, please visit


Media Relations
Danny Jovic
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