General Motors invites MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19.
The facilitated benchmarking event will take place at Cole Engineering Center, Warren Michigan and include a tour of their Warranty Parts Center and a networking dinner.
General Motors will offer an overview of the history and present-day WARRANTY CLAIM PROCESSES, SYSTEMS & COST SHARING operations. Additional facilitated group discussions will cover peer best practices following each segment. This club study is open to OEMs, Tier Suppliers and Aftermarket and will be limited to encourage active engagement amongst all participants.
Agenda: Thursday, April 18th
Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication
Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems
Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)
Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles
Networking Dinner
Agenda: Friday, April 19th
Warranty Parts Center Tour: Observe Individual Components and Parts Testing Areas | Warranty Parts Investigation Programs
About MAPconnected Member Network:
MAPconnected members are responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care Management and Support Services and represent leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.
MAPconnected enables the exchange of unrivaled best-in-class industry perspectives through our facilitated virtual round robins and surveys, webinars, messaging forum and united at the end of the year Service & Warranty Lifecycle Summit taking place October 22-23 at the Westin Southfield Detroit.
For more information: www.mapconnected.com
Pam Walter, Founder MAPconnected [email protected]