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Author Archives: Editor
New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience
Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.
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New Virtual Events Added to the Service Contract Association
August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability
August 25th – From Business Continuity to Business Transformation: How to Succeed in a Post-COVID Field Service Industry
October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations
The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.
GWC Warranty Enhances and Expands Coverage Options, Providing Additional Value for Dealers and Their Consumers
GWC Warranty announces the launch of significant updates to their core vehicle service contract offering that allow dealers to provide even better levels of coverage and more options for consumers.
Ninth Circuit Curtails Consumers’ Class Claims Under the Magnuson-Moss Warranty Act
The United States Court of Appeals for the Ninth Circuit held that the Class Action Fairness Act of 2005 (CAFA) “may not be used to evade the specific numerosity requirement” of the Magnuson-Moss Warranty Act” (MMWA).
Read the full article: https://www.jdsupra.com/legalnews/ninth-circuit-curtails-consumers-class-13010/
Amynta Group Acquires Pivotal Solutions
NEW YORK, NY – July 22, 2020 — Amynta Group, a premier insurance services provider of property & casualty and warranty protection products and services, has acquired Pivotal Solutions Inc., based in Fishers, Indiana. Founded in 1999, Pivotal Solutions is a strategic partner to automotive dealer groups, providing F&I solutions, training and development to drive customer engagement and deliver superior F&I performance for its dealers.
Full Release: https://www.amyntagroup.com/2020/07/amynta-group-acquires-pivotal-solutions/
Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty
Congratulations to Adam Smith from OnPoint Warranty for being named to the Dealerscope 2020 40 Under 40.
Full Details on Adam Smith: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-adam-smith-onpoint-warranty/
Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/
Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity
Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.
Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/
Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/
Tuft & Needle Announces Mattress Protection Plan with Clyde
Tuft & Needle (T&N), the Phoenix-based company that pioneered the way mattresses are designed and sold, is now offering a mattress protection plan through Clyde, a startup focused on offering extended warranties and accident protection in e-commerce.
Full Article: https://www.tuftandneedle.com/resources/tuft-needle-announces-mattress-protection-plan-with-clyde/
Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability
Exclusive Free Webinar for Home Warranty and Service Contract Professionals
Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:
• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings
Who Should Attend:
Senior Management from:
• Home warranty service contract providers
• Extended service contract third party providers
With Responsibility for:
• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance
Wednesday, August 12, 2020 at 1 p.m. EDT
Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion