Time : Sep 15, 2020 | 11:00 AM (PST)
The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…
For 16 years, the program has recognized the industry’s best vendors, suppliers, and finance partners.
Source: https://www.autodealertodaymagazine.com/362669/winners-of-2020-dealers-choice-awards-announced
The winners of the 2020 Dealers’ Choice Awards are:
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Superintendent of Financial Services Linda Lacewell announced on August 20 that The Signal, LP, an Assurant Company, has been fined $2.8 million following inadequate consumer disclosures.
Full Article: https://www.informnny.com/top-stories/department-of-financial-services-announces-settlement-with-mobile-insurance-provider/
Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation
Video
Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:
• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings
Speakers:
Sean Hicks, CEO, NewLeaf Service Contracts Inc
Matt Wrobel, Sales Director – Field Service Management, CSG
Mark Seaman, Data Scientist, CSG
Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms to Improve Customer Loyalty and Adjuster Efficiency
ServicePower, a leading field service management software company focused on transforming service experiences, today announced significant growth in the insurance industry through new customers and leading core platform partnerships.
Full Release: https://www.servicepower.com/blog/servicepower-builds-momentum-in-the-insurance-industry
(PONTE VEDRA BEACH, Florida, August 2020) – Tony Wanderon, CEO of National Auto Care, and Sharron Anania, the principal of Excel Auto Partners (Excel) today announced that National Auto Care has acquired the assets of Excel Automotive Partners.
Excel is an independent automotive finance & insurance agency based in North Carolina that has successfully driven profits for its dealership clients since the agency’s founding in 2012.
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Assurant announces it has acquired Fixt, a leading provider of on-demand mobile device support and repair.
Full Release: https://www.businesswire.com/news/home/20200817005054/en/Assurant-Expands-On-Demand-Mobile-Device-Repair-Acquisition
No more having to make a decision on AppleCare+ within 60 days
Full Article: https://www.theverge.com/2020/8/17/21372569/apple-applecare-plus-purchase-window-now-one-year
Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.
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