Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships
MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.
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Time : Dec 17, 2020 | 11:00 AM (PST)
We’ve all been there. It’s never fun.
The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.
It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.
In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:
You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.
Leading warranty provider expands field service management capabilities to include customer engagement portal.
McLean, VA, Dec. 8, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced that the warranty division of the Amynta Group, a leading insurance services provider of property & casualty and warranty protection products and services, has expanded its partnership to include ServicePower’s customer engagement solution.
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AUL Corp. announces the rollout of new enhanced options to the F&I provider’s core vehicle service contract policies for pre-owned units.
Full Article: https://www.autoremarketing.com/subprime/aul-enhances-vsc-policies-electric-and-hybrid-vehicles
Cinch home protection plans will be the first non-insurance product offered via GloveBox’s mobile and web application
Boca Raton, FL (Dec. 3, 2020) – Cinch Home Services (Cinch), the nation’s leading provider of home service solutions, has partnered with GloveBox, an insurance technology that allows policyholders to manage all of their insurance in a single, centralized digital platform. As leaders in providing digital solutions, both Cinch and GloveBox are excited to advance their shared mission of simplifying home management for consumers nationwide.
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Park Ridge, Illinois – November 24, 2020 – PCMI has integrated with BerkOne, a leading provider within the content and process automation industry. This partnership comes in conjunction with PCMI’s announcement of its new Notification Center Module within its Policy Claim and Reporting Solutions™ (PCRS) platform. While this new module has the ability to send automated emails and text notifications, there is still a need for administrators to send physical mail due to compliance standards. This partnership fulfills that need – administrators can set event-based triggers for when a letter needs to be sent, and BerkOne’s facilities will automatically print, mail, and reconcile the materials once that trigger is activated.
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November 17, 2020
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs
CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.
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Hyla Mobile, a reverse logistics company that refurbishes and resells phones, has been acquired by insurance and service contract provider Assurant.
Full Article: https://bit.ly/2UolbP4
PSG provided support in every step of creating a new service contract program in North America including:
The PSG process is designed to support Independent Providers, Original Equipment Manufacturers (OEM) and Retailers. OEMs and Retailers can in-source or outsource individual elements of their program for their Service Contract Program allowing individual structures to address revenue recognition issues, customer experience & lifetime value and overall program design and development.
Contact Personal Safeguards Group for more information. https://personalsafeguardsgroup.com
Companies Partner to Offer A Program Scalable to Millions of Users and Devices
NEW YORK and SEATTLE, November 11, 2020– AmTrust Financial Services, Inc., a leading underwriter of extended service, accidental damage, and loss/theft plans in the consumer technology industry, and Servify, a device lifecycle management company, today announced a partnership to provide Device Protection Programs for Retailers, Carriers and Original Equipment Manufacturers (OEMs).
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