AI-SWLM Think Tank Launches Showcase Series on AI in the Service & Warranty Lifecycle 

From AI potential to real-world execution across claims, quality, and lifecycle intelligence 

AI in the service and warranty lifecycle is no longer a future conversation—it is an execution conversation. 

Across OEMs and suppliers, the focus has shifted to what is working now: reducing warranty cost leakage, improving claims accuracy, detecting issues earlier, and connecting fragmented data into actionable intelligence. 

Through the AI-SWLM Think Tank, OEMs, technology providers, and AI leaders are collaborating on real use cases and live deployments that demonstrate measurable operational impact. 

The AI-SWLM Think Tank Sponsored Showcase Series highlights four case studies focused on practical AI execution across the lifecycle. 

Showcase Series 

Fix the Leak: Reducing Warranty Costs Across the Claims Lifecycle 

📅 April 23 | 11:00 AM – 12:00 PM ET | Virtual | Open to All 
Stellantis & ServiceNow 

Speakers: 

  • Jerome Clerc IT Domain Manager, Aftersales – Warranty & Recall Campaign – Stellantis  
  • Abhi Rele Head of Product, Manufacturing – ServiceNow  

Discussion highlights: 

  • Where leakage occurs across the claims lifecycle  
  • How AI-assisted review improves consistency and reduces manual effort  
  • Connecting claims, supplier recovery, and root cause intelligence  
  • A realistic 12-month improvement path for OEM organizations  

To Infinity (Loop) and Beyond: Agentic Aftersales Quality 

📅 April 30 | 11:00 AM – 12:00 PM ET | Virtual | Open to All 
Upstream  

Focus: Shifting from reactive quality to continuous intelligence loops. 

Speaker: 

  • Arnon Shafir VP of Automotive Data Intelligence & AI – Upstream  

Key themes include: 

  • Moving from post-claim visibility to earlier risk detection  
  • Applying AI to identify patterns across fleet, component, and production data  
  • Accelerating root cause analysis across disconnected systems  
  • Enabling closed-loop feedback between service, engineering, and production  

From Warning Signs to Action: Warranty Early Warning Detection 

📅 May 12 | 3:00 PM – 4:00 PM ET | Virtual | Open to All 
Toyota & Pegasystems 

Focus: Turning fragmented signals into structured early warning systems. 

Speakers: 

  • Mike Mora Sr. Manager | North America Quality Systems – Toyota  
  • Luis Izarra Sr. Manager | Cloud Solution Architect – Chief Product Owner – North America – Toyota 

Moderator: Ed Allen Industry Market Leader – Pegasystems  

Key takeaways: 

  • Distinguishing real warning signals from noise 
  • Faster triage and clearer ownership across functions 
  • Reducing time to action across warranty and quality 
  • Preventive, cross-functional workflows without added complexity 

How AI Drives Claims Accuracy & Reduces Costs 

📅 June 9 | 3:00 PM – 4:00 PM ET | Virtual | Open to All 
C.A.R.S. & Circuitry.ai 

Focus: Practical AI improving claims accuracy and reducing warranty cost. 

Speakers: 

  • Lance LaCoe President & CEO – C.A.R.S. Protection Plus  
  • Josh Russell VP, Products – Circuitry.ai 

Moderator: Ted Danner Sr. Director, Automotive Warranty & Service Contract AI Solutions – Circuitry.ai  

Key Takeaways: 

  • Immediate, real-world AI use cases in warranty 
  • Detecting anomalies and improving accuracy 
  • Reducing cost while improving efficiency 
  • Building closed-loop, AI-driven warranty systems 

Industry Shift: From AI Exploration to AI Execution 

Across all sessions, a consistent theme emerges: 

AI is no longer being evaluated in isolation. It is being embedded across the service and warranty lifecycle—connecting claims, quality, supplier performance, and engineering into more cohesive, intelligent systems. 

Through the AI-SWLM Think Tank, this work is moving beyond concept into execution—driven by OEM collaboration, real-world use cases, and measurable operational outcomes. 

For organizations focused on warranty performance, cost recovery, and quality improvement, these discussions provide a practical view into what is working now—and what comes next. 

Join Us: Explore the AI-SWLM Think Tank and sign up for these four initial 2026 sessions: https://www.mapconnected.com/events/ 

Learn More: Subscribe to MAPconnected’s weekly newsletter to stay informed on upcoming peer sessions, benchmarking topics, and the industry signals service and warranty leaders are tracking inside MAPconnected. 

For more information, contact us online. 

About MAPconnected 

MAPconnected is a member-driven executive network focused on the Service, Warranty, and Aftercare Lifecycle. Through facilitated working sessions, cross-functional exchange, and industry collaboration, MAPconnected helps leaders accelerate learning, reduce risk, and drive measurable operational outcomes. 

Follow us on LinkedIn