Time : Dec 17, 2020 | 11:00 AM (PST)
We’ve all been there. It’s never fun.
The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.
It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.
In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:
- How a part predictions model is created
- Using a problem description to predict which parts are needed
- Integration with an equipment BOM and other internal data sources
You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.