Tag Archives: MAPconnected

Bridgestone Americas will host the MAPconnected Warranty, Aftersales & Aftercare Services Network 3rd Annual Club Study

May 7-8 at Bridgestone’s Headquarters in Nashville, TN

This immersive two-day event offers exclusive, facilitated benchmarking opportunities, including a Bridgestone/Firestone Distribution Center Tour and two Networking Dinners.

The Club Study will additionally feature the AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) on May 8, where small group discussions will uncover best practices for transforming AI concepts into fully automated generative AI solutions. Topics to include charting AI journeys from ideation strategies to navigating early-phase challenges, with the ultimate goals of Proof of Concept (PoC) development.

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Vehicle Service & Warranty Lifecycle Summit Series Brings Together Leaders in Aftersales, Aftercare Services & Warranty on October 22-24  

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers, by delivering high-quality products and exceptional warranty aftercare services. 

— Jose Clemente, Warranty Performance Manager – General Motors 

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Navigating Recalls: Financial Implications For Motor Vehicle Components

Webinar: May 21 @ 3:00 pm – 4:00 pm

Register Here Open To All!

Motor vehicles represent some of the most sophisticated and advanced products manufactured today. However, with this complexity comes the heightened risk of product recalls, which can impose severe financial burdens on automotive component manufacturers and the supply chain.

Join industry peers – Component Suppliers, Aftermarket, OEMs, Distributors and Retailers for this comprehensive webinar designed to equip you with the knowledge and tools necessary to navigate the complex world of recall management as we delve into key topics such as:

– Recall Data & Insurability: Analyze recent recall data and trends and their insurability impact on component manufacturers.
– Prevention & Preparation: Explore strategies to prevent product recalls and discuss comprehensive preparation plans.
– Risk Engineering: Detailed insights for stakeholders on recall insurance coverage and risk mitigation.
– Response to Claims: Learn effective claim management to effectively minimize impact.
– Financial & Reputational Damage: Discuss solutions to lessen financial and reputational harm, ensuring brand recovery.

Speakers:
Christof Bentele, President – NEXUS SPECIALTY CASUALTY
Geoffrey Mills, Managing Director – MARSH MCLENNAN
Ray Roth, Director – STOUT

Register Here

General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19

General Motors invites MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19. 

The facilitated benchmarking event will take place at Cole Engineering Center, Warren Michigan and include a tour of their Warranty Parts Center and a networking dinner.   

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Demystifying AI:  Practical Guidance & Approaches For Warranty Management

Request your webinar recording and presentation today!

URL: https://www.mapconnected.com/demystifying-ai-webinar-request-access-to-recording-and-presentation/

Artificial Intelligence is a hot topic, yet many organizations don’t know where or how to start. Earlier this month, MAPconnected and Agolo delivered a webinar, where they cut through the “noise” and discussed real-world best practices for deploying AI. 

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Vehicle Service and Warranty Lifecycle Summit

Reshaping Your Warranty and Aftercare End-To-End Experiences

October 24 – 25, 2023 | Dearborn, MI

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and is designed as an annual platform to exchange ideas to optimize costs, enhance customer satisfaction and ensure continuous improvement.

This year’s Summit creates an opportunity to examine key case studies around integrating, analyzing and actioning data by harnessing best-in-class organizational processes and the latest technology innovations. Network with over 200 of your peers, engage with leading tech expo innovators come away with invaluable learnings and easily implementable strategies that will streamline and strengthen your warranty lifecycle roadmap.

Download the latest Brochure for full details:

https://www.mapconnected.com/download-vehicle-service-warranty-lifecycle-summit-brochure-warranty-news/

MAPconnected Survey

Are you alone battling with incorrect use of fault or condition codes?

Find out now by taking this 14-question survey which has been commissioned for a MAPconnected member company to help them obtain feedback on how other companies are:

  • Equipping Dealership personnel to provide correct defect code
  • Reducing incorrect claim coding with Authorized Service Providers
  • Simplifying the defect code selection process for technicians / warranty personnel

All companies that participate will receive the overall results! 

For details: https://www.mapconnected.com/fault-or-condition-codes-start-your-year-off-smarter-by-getting-mapconnected/

Check out the MAPconnected Automotive Q1 Virtual Events and more

February 15 Round Robin: Good Versus Bad Claims Quality Scoring (3 – 4 pm ET)

March 21 Round Robin: Turning Warranty Data Into a Continuous Improvement Tool (3 – 4 pm ET)

April 19 Webinar: Warranty Costs Related To Serviceable and Non-Serviceable Electric Vehicle Battery Packs  (11 – 12 pm ET)

October 24-25 OnSite:  Vehicle Service & Warranty Lifecycle Summit (3rd annual) Oct 24 – 25 at the Henry Hotel, Dearborn MI

For more information or to register: https://www.mapconnected.com/2023-upcoming-events/

Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

The MAPConnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted by the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Art Shaw, CEO at RepairPal. 

Full Article: https://www.mapconnected.com/transparency-and-trust-overcoming-negative-price-perception-an-interview-with-art-shaw-ceo-of-repairpal/

Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Ashok Kartham, Chief Product Officer at Syncron. 

Full Article: https://www.mapconnected.com/enabling-the-dealer-network-to-optimize-parts-service-warranty-to-drive-service-profitability-an-interview-with-ashok-kartham-chief-product-officer-syncron/