How AI Technology can enhance Customer Service for Home Appliance Equipment

WEBINAR

Time : Sep 15, 2020 | 11:00 AM (PST)

The service management industry is driven by the relentless pursuit of efficiency and automation. As service organizations look to AI and machine-learning technology to assist their field technicians, contact center technicians, and customers, they are confronted with a wide array of questions such as application integration, data integration, and AI training…

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Department of Financial Services announces settlement with mobile insurance provider

Superintendent of Financial Services Linda Lacewell announced on August 20 that The Signal, LP, an Assurant Company, has been fined $2.8 million following inadequate consumer disclosures.

Full Article: https://www.informnny.com/top-stories/department-of-financial-services-announces-settlement-with-mobile-insurance-provider/

WEBINAR RECORDING | RETHINKING THE LOSS DATA EQUATION: MAKE BETTER DECISIONS FASTER AND INCREASE PROFITABILITY

Webinar Recording Link: https://info.csgi.com/warranty-news/rethinking-the-loss-data-equation

Video

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

• Real-Time loss data
• Improved CX
• Interactive Dashboards & Reporting
• Cost-Savings

Speakers: 

Sean Hicks, CEO, NewLeaf Service Contracts Inc

Matt Wrobel, Sales Director – Field Service Management, CSG

Mark Seaman, Data Scientist, CSG

ServicePower Builds Momentum in the Insurance Industry

Leading Field Service Management Company Grows Insurance Customer Base and Partners with Top Core Insurance Platforms to Improve Customer Loyalty and Adjuster Efficiency

ServicePower, a leading field service management software company focused on transforming service experiences, today announced significant growth in the insurance industry through new customers and leading core platform partnerships.

Full Release: https://www.servicepower.com/blog/servicepower-builds-momentum-in-the-insurance-industry

NATIONAL AUTO CARE ACQUIRES EXCEL AUTO PARTNERS

(PONTE VEDRA BEACH, Florida, August 2020) – Tony Wanderon, CEO of National Auto Care, and Sharron Anania, the principal of Excel Auto Partners (Excel) today announced that National Auto Care has acquired the assets of Excel Automotive Partners.

Excel is an independent automotive finance & insurance agency based in North Carolina that has successfully driven profits for its dealership clients since the agency’s founding in 2012.

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