New case study session highlights how OEMs are moving from reactive issue management to structured, data-driven early warning systems
A growing number of OEMs are rethinking how warranty and service data is used—not just to react to issues, but to detect and address them earlier.
On May 12, Toyota and Pegasystems will present a joint case study, “From Warning Signs to Action: Warranty Early Warning Detection,” exploring how leading organizations are building structured early warning systems that improve triage, reduce response time, and turn fragmented signals into coordinated action—without adding operational complexity.
May 12 | 3:00 PM – 4:00 PM ET | Virtual
As warranty environments grow more complex, the challenge is no longer a lack of data—it is the ability to distinguish meaningful signals from background noise and act on them quickly.
This session examines how OEMs are evolving from reactive warranty management toward proactive, cross-functional early warning approaches that improve coordination across warranty, quality, and engineering teams.
Speakers
• Mike Mora, Sr. Manager | North America Quality Systems, Toyota
• Luis Izarra, Sr. Manager | Cloud Solution Architect – Chief Product Owner – North America, Toyota
• Ed Allen, Industry Market Leader, Pegasystems
Key Takeaways
• Distinguishing true warning signals from noise
• Prioritizing issues for faster, focused action
• Reducing time to response across teams
• Enabling prevention—not just reaction
• A practical signal-to-action model for cross-functional alignment
About the Session
This case study provides a practical look at how structured early warning detection is enabling faster, more coordinated responses to emerging issues—helping organizations move upstream, reduce downstream cost, and improve overall quality performance.
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About MAPconnected
MAPconnected is a member-driven executive network focused on the Service, Warranty, and Aftercare Lifecycle. Through facilitated working sessions, cross-functional exchange, and industry collaboration, MAPconnected helps leaders accelerate learning, reduce risk, and drive measurable operational outcomes.
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