Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs
October 18-19, 2021 Renaissance Nashville Hotel, Nashville, Tennessee
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Category Archives: Technology
ServicePower Selected by Goodman Home Solutions for Customer Experience Focused Field Service Solutions
With a focus on consumer experience, leading home solution company selects ServicePower’s field service management platform.
McLean, VA, July 6, 2021, ServicePower, Inc.– ServicePower, a leading field service management software company focused on transforming service experiences, today announced Goodman Home Solutions (GHS), a field services, engineering, and logistics company serving network operators, original equipment manufacturers, and electronic retailers, has selected ServicePower’s customer experience suite of field service solutions.
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JM&A Group’s New Inspect Now™ Program Aims to Streamline Claims Process and Improve Efficiency
Inspect Now™ is an innovative new virtual inspection process designed by JM&A Group to make the adjudication of claims more efficient and less time consuming.
Read Full Release: https://www.globenewswire.com/news-release/2021/02/16/2176489/0/en/JM-A-Group-s-New-Inspect-Now-Program-Aims-to-Streamline-Claims-Process-and-Improve-Efficiency.html
Clyde’s Executive Power Lunch With Alibaba’s John Caplan
For our first Executive Power Lunch, we brought together John Caplan, Clyde board member and Alibaba.com’s President of North America & Europe and Brandon Gell, Clyde’s CEO and cofounder. The pair discussed the characteristics of a great team, how to build one through hiring, and how to lead one with your board and advisors.
Full Article and Videos: https://www.joinclyde.com/blog/clydes-executive-power-lunch-with-alibabas-john-caplan
PCMI Announces Investment from Equality Asset Management to Accelerate Growth
Investment will Support Product Expansion and Client Acquisition
January 19, 2021 – Park Ridge, IL – PCMI (Policy Claims Management International), a leading provider of administration software for the automotive, consumer and industrial warranty and service management markets announced its first equity investment from Boston-based growth equity firm, Equality Asset Management, and Chicago-based, First Analysis. Financial terms were not disclosed.
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ServicePower Realizes Significant Growth in 2020
Leading Field Service Management Company Grows Customer Base, Implements New Products and Expands Partnerships
MCLEAN, Va., Jan. 5, 2021 /PRNewswire/ — ServicePower, a leading field service management software company focused on transforming in-home service experiences, today announced SaaS ARR growth of 35% in 2020, bringing strong momentum into the new year.
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Upcoming Webinar – How accurate parts prediction transforms the service center
Time : Dec 17, 2020 | 11:00 AM (PST)
We’ve all been there. It’s never fun.
The call center scheduled a repair call and you’re onsite to fix the problem. You arrived a bit late because the previous call ran long. Now you’ve got to tell the customer that you can’t fix the unit today because you don’t have the right part.
It doesn’t have to be this way. The latest AI tech from Bruviti works hand-in-hand with contact center agent to figure out what’s causing the unit to fail, and then ensures the correct parts are on the truck that gets rolled to the customer site.
In this webinar, Bruviti’s team will map out the design and implementation of a parts prediction system within the service center. We will cover:
- How a part predictions model is created
- Using a problem description to predict which parts are needed
- Integration with an equipment BOM and other internal data sources
You’ll leave the webinar with a plan for how to integrate this technology into your service center, and you’ll be better armed to determine how you’ll reduce costs and boost customer sat in 2021.
ServicePower Expands Partnership with Amynta Group
Leading warranty provider expands field service management capabilities to include customer engagement portal.
McLean, VA, Dec. 8, 2020 – ServicePower, a leading field service management software company focused on transforming service experiences, today announced that the warranty division of the Amynta Group, a leading insurance services provider of property & casualty and warranty protection products and services, has expanded its partnership to include ServicePower’s customer engagement solution.
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PCMI Integrates with BerkOne to Provide Automated Printing and Mailing within PCRS
This integration allows administrators to automatically send physical, trackable documentation to their customers directly from PCRS.
Park Ridge, Illinois – November 24, 2020 – PCMI has integrated with BerkOne, a leading provider within the content and process automation industry. This partnership comes in conjunction with PCMI’s announcement of its new Notification Center Module within its Policy Claim and Reporting Solutions™ (PCRS) platform. While this new module has the ability to send automated emails and text notifications, there is still a need for administrators to send physical mail due to compliance standards. This partnership fulfills that need – administrators can set event-based triggers for when a letter needs to be sent, and BerkOne’s facilities will automatically print, mail, and reconcile the materials once that trigger is activated.
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Bruviti’s New SmartService Pack Reduces Service Costs for Home and Extended Warranty Companies
November 17, 2020
Latest AI-powered predictive service application is optimized for the needs of extended warranty companies, home warranty companies and their service contractor networks looking to improve the service experience for the consumer while reducing service costs
CAMPBELL, Calif. —November 17, 2020— Bruviti, a provider of AI-driven predictive analytics applications for manufacturers of appliances and commercial equipment, announced the availability of the Bruviti SmartService Pack for Home Appliances. This new offering synthesizes Bruviti’s extensive home appliance diagnostic and repair knowledge into a comprehensive AI-powered application that enables service contract providers such as extended warranty companies and home warranty companies to quickly diagnose and fix home appliances while reducing costs.
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