Category Archives: Insurance Carriers

Dealerscope: Focusing on a Post-Pandemic Future

A view from leading Service Contract Companies

Dealerscope asked leading Service Contract companies how they have dealt with recent changes in product supply chains, inflation trends, and consumer buying habits over the last few months that influenced or impacted the fine-tuning of their retail warranty programs and business strategies. 

Check out the following executive comments in the article: Dealerscope Article Link

Dawn Taylor, Chief Revenue Officer – After, Inc.

Christopher Costin, Senior Director, Global Business Development Warranty & Service Programs Div. – AIG

Michael Zmugg, Chief Revenue Officer – Allstate Protection Plans/SquareTrade

Brian J. Olson, Vice President, Warranty and Lender Solutions – Arch Insurance Group

Jeff Unterreiner, President, US Connected Living – Assurant

Matt Ehn, Vice President & General Manager, Client Services – Asurion

Ted Satish Moorthy, President – Centricity

Woodrow H. Levin, CEO – Extend

Leigh Mascherin, Vice President, Warranty Sales & Account Management  – Fortegra

Jennifer Monasterio, President – Mack Worldwide Warranty

Sean M. Hicks, CEO – New Leaf Service Contracts

Chris Smith, Chief Service Avenger – OnPoint Warranty Solutions

Mike Frosch, President – Personal Safeguards Group

Michele Gloeckler, Vice President of Sales – ProtectAll

Full Article from Dealerscope: Dealerscope Article Link

Warranty Innovations National Forum

Chicago on October 17-18, 2023, at the Palmer House Hilton

200+ warranty industry leaders will convene for The 14th Annual Extended Warranty & Service Contract Innovations National Forum in Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed annual event convenes decision-makers across multiple industries who praise the practical, hands-on solutions presented, which they find helps them extract key takeaways that help them with their unique challenges.

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Meramec Secure Launches

Specialty Insurance Agency & Brokerage Solutions, Administration Solutions, and Support for Insurance Companies, OEMs, and Sellers of Products and Services.

Meramec Secure is a fully licensed and insured national Property and Casualty Agency with relationships with multiple insurance carriers ranging from small, nimble carriers to industry-leading multi-billion dollar carriers.

Custom Product Development, Enhancement Programs, Cross Sell, Blanketed and Embedded Solutions, and Benefits Solutions, including the following examples:

Auto and Homeowner Insurance
Auto and Home Deductible Reimbursement
Cyber and ID Theft
Emergency Lodging
Homeowner Glass Breakage
LED Lighting Warranty Insurance
Lockout Service
Product Warranty Insurance
Service Contract Reimbursement Insurance
Blanket Shipping Insurance
Solar Warranty Insurance
Solar General Liability Insurance
Purchase Protection
Double the Warranty

Visit Meramec Secure for more information.

Product and program availability varies by state.

The 14th Annual Extended Warranty & Service Contract Innovations National Forum

Chicago, Illinois – October 17-18, 2023

Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

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Warranty Leaders Join Ironwood Warranty Group

Ironwood Warranty Group, parent company to Hornbeam Insurance and National Service Alliance, is proud to announce the addition of two new team members. Ironwood Warranty Group, with the addition of these executives, is quickly emerging as a leader in warranty specific insurance and service solutions providing clients the support to quickly develop and administer a customized warranty program.

Dale Reeder joins National Service Alliance as Senior Business Development and Sales Executive, leading the one of the nation’s largest managed service networks for Appliance, HVAC, and Electronics. Dale brings nearly 40 years of service experience including roles as CEO of A&E Factory Service, a division of Sears, as well serving on the Board for Encompass Supply Chain Solutions. Randy Whitehead, Founder and President of National Service Alliance said, “Dale’s relationships and reputation in the service industry are spectacular. Dale’s a proven leader with a strong understanding of how to develop and manage a national service network for in-home services.

Kate Bowling is Ironwood Warranty Group’s new Director of Operations. Kate provides over 12 years of experience in operations and client management from American International Group (AIG) warranty division, working with home warranty and international clients. Julie Messer, Chief Operating Officer at Ironwood Warranty Group, said, “We are fortunate to have Kate join our team. Kate’s understanding of operations and account management make her a perfect fit for our strategic vision.”

PRESS RELEASE

June 29, 2023

Ironwood Warranty Group

For inquiries: Contact Dan Tafel, 502-417-8260

2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit:  www.globalwarrantyinnovations.com. Use the WarrantyNews discount code: WN300 for $300 off while available.

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Assurant Product Experience Exchange Launches Enabling Clients to Customize and Embed Insurance and Protection Programs into Omni-Channel Customer Experiences

Turnkey technology delivery platform helps clients meet customers where they are

Assurant has launched Assurant Product Experience Exchange (APEX), a turnkey technology delivery platform that enables Assurant clients across industries – mobile, retail, housing, and automotive – to customize and easily add embedded insurance and protection programs, support, and services into their omni-channel customer experiences.

Full Release: https://www.assurant.com/newsroom-detail/NewsReleases/2022/December/assurant-product-experience-exchange

IRONWOOD WARRANTY GROUP LAUNCHES CONNECT PROTECT®

Ironwood Warranty Group launches Connect Protect®, a protection plan designed to cover some of the most valued products within the home that are not traditionally covered in a home warranty.

Connect Protect provides protection on personal devices such as the homeowner’s mobile phone, tablets and wearables. Also, home office, home entertainment equipment and more. The plan is tailored to give the modern, smart-home homeowner an additional peace of mind in case of mishaps.

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Why Warranty Providers May Explore CCPA Exemption

By Brian Casey, Theodore Augustinos, and Alex Cox

Four years ago, the California Consumer Privacy Act[1] created a new, rigorous regulatory and data processing environment for businesses processing personal information of California residents.

However, many questions about the implementation of the CCPA, and its amendments through the voter ballot initiative of the California Privacy Rights and Enforcement Act of 2020,[2] still abound.

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