Category Archives: Automotive

New PCMI Whitepaper Releases: Driving Extended Warranty & Service Contract Revenue Growth Through the Use of Automation

Data-packed insights from a research study among Warranty and Aftermarket Service professionals looking at the role of software applications that automate the configuration, administration, and management of EW/SC programs in driving revenue growth.

  • The role of software applications in selling extended warranties and service contracts
  • Servitization and how technology can optimize the customer experience
  • How the right sales and marketing strategies can increase revenue growth

Read the Full Whitepaper: https://www.pcmicorp.com/whitepaper-driving-extended-warranty-and-service-contract-revenue-growth-through-the-use-of-automation-form/

Assurant Product Experience Exchange Launches Enabling Clients to Customize and Embed Insurance and Protection Programs into Omni-Channel Customer Experiences

Turnkey technology delivery platform helps clients meet customers where they are

Assurant has launched Assurant Product Experience Exchange (APEX), a turnkey technology delivery platform that enables Assurant clients across industries – mobile, retail, housing, and automotive – to customize and easily add embedded insurance and protection programs, support, and services into their omni-channel customer experiences.

Full Release: https://www.assurant.com/newsroom-detail/NewsReleases/2022/December/assurant-product-experience-exchange

APCO Holdings, LLC, Acquires National Auto Care, Creating Nationwide F&I Force

 APCO Holdings, LLC, a leading provider and administrator of automotive Finance & Insurance products and home to the EasyCare and GWC Warranty brands, has acquired National Auto Care.

Full Release: https://apcoholdings.com/press-room/apco-holdings-llc-acquires-national-auto-care-creating-nationwide-fi-force/

Why Warranty Providers May Explore CCPA Exemption

By Brian Casey, Theodore Augustinos, and Alex Cox

Four years ago, the California Consumer Privacy Act[1] created a new, rigorous regulatory and data processing environment for businesses processing personal information of California residents.

However, many questions about the implementation of the CCPA, and its amendments through the voter ballot initiative of the California Privacy Rights and Enforcement Act of 2020,[2] still abound.

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New Agenda Highlights and Speakers Announced for Warranty Innovations Nashville

This year the 13th Annual Extended Warranty & Service Contract Innovations will be the best yet with the most comprehensive industry analyses and case studies! Scheduled for October 17-18, 2022, at the Renaissance Nashville Hotel, live in Nashville, Tennessee, this highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Register today at: https://www.warrantyinnovations.com.

The following agenda highlights has been updated with exciting new sessions and speakers:

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Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal

The MAPConnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted by the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Art Shaw, CEO at RepairPal. 

Full Article: https://www.mapconnected.com/transparency-and-trust-overcoming-negative-price-perception-an-interview-with-art-shaw-ceo-of-repairpal/

Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Ashok Kartham, Chief Product Officer at Syncron. 

Full Article: https://www.mapconnected.com/enabling-the-dealer-network-to-optimize-parts-service-warranty-to-drive-service-profitability-an-interview-with-ashok-kartham-chief-product-officer-syncron/

New Federal Trade Commission’s Safeguards Rule is a Game-Changer for Extended Warranty and GAP Waiver Industries

By Brian T. Casey, Theodore P. Augustinos and Alexander R. Cox

The Federal Trade Commission (“FTC”) has recently supercharged the Gramm-Leach-Bliley Act’s Safeguards Rule for financial institutions under its jurisdiction. The Safeguards Ruleimposes data security standards for consumer nonpublic person information obtained and created by financial institutions subject to the FTC’s Gramm-Leach-Bliley Act jurisdiction. The FTC finalized its proposed update to the Safeguards Rule on October 28, 2021, which was originally published for rule-making in March 2019 and then further developed during an FTC workshop in July 2020. After a lengthy gestation period, the new revised rule became effective January 10, 2022, and requires compliance by December 9, 2022.

This is only a very small extract of this article regarding this important topic.

The Full Article is available at: https://warrantynews.com/wp-content/uploads/2022/09/ARTICLE_New-Federal-Trade-Commissions-Safeguards-Rule-7-2022.pdf

Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk and Costs: An Interview with Jason Payne, Founder, JPSI

The MAPconnected Vehicle Service and Warranty Lifecycle Summit 2022 is approaching. A collaborative conversation, led by some of the most brilliant minds in the industry, will be hosted at the Westin Southfield Detroit on the 25th – 26th of October. We had the opportunity to sit down with Jason Payne, Founder and Chief Intelligence Officer at JP Strategy and Intelligence. 

Full Article: https://www.mapconnected.com/optimizing-quality-management-between-stakeholders-to-reduce-warranty-risk-and-costs-jason-payne-jpsi/