Author Archives: Editor

Warranty + AI: The Next Frontier in Service Transformation

Warranties cost manufacturers millions in lost revenue every year, yet most service and operational leaders accept it as cost of doing business. The warranty process is a missed opportunity to enhance the customer experience, instead acting as a point of frustration and unwelcomed customer effort. Artificial intelligence can change all that — reducing warranty costs, increasing efficiencies, and finding new paths to revenue generation.

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Check out what’s going on at the Service Contract Association with new presentations, new videos, new events, new career postings, new links & new companies listed in the directory

The Service Contract Association is where companies showcase differentiation and innovation.

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New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

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New Virtual Events Added to the Service Contract Association

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.

GWC Warranty Enhances and Expands Coverage Options, Providing Additional Value for Dealers and Their Consumers

GWC Warranty announces the launch of significant updates to their core vehicle service contract offering that allow dealers to provide even better levels of coverage and more options for consumers. 

Full Release: https://gwcwarranty.com/about/gwc-news/2020/july/23/gwc-warranty-enhances-and-expands-coverage-options-providing-additional-value-for-dealers-and-their-consumers

Ninth Circuit Curtails Consumers’ Class Claims Under the Magnuson-Moss Warranty Act

The United States Court of Appeals for the Ninth Circuit held that the Class Action Fairness Act of 2005 (CAFA) “may not be used to evade the specific numerosity requirement” of the Magnuson-Moss Warranty Act” (MMWA).

Read the full article: https://www.jdsupra.com/legalnews/ninth-circuit-curtails-consumers-class-13010/

Amynta Group Acquires Pivotal Solutions

NEW YORK, NY – July 22, 2020 — Amynta Group, a premier insurance services provider of property & casualty and warranty protection products and services, has acquired Pivotal Solutions Inc., based in Fishers, Indiana. Founded in 1999, Pivotal Solutions is a strategic partner to automotive dealer groups, providing F&I solutions, training and development to drive customer engagement and deliver superior F&I performance for its dealers.

Full Release: https://www.amyntagroup.com/2020/07/amynta-group-acquires-pivotal-solutions/

Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty

Congratulations to Adam Smith from OnPoint Warranty for being named to the Dealerscope 2020 40 Under 40.

Full Details on Adam Smith: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-adam-smith-onpoint-warranty/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/