Author Archives: Editor

IDC MarketScape Recognizes Tavant as a Leader Again in the Assessment for Warranty and Service Contract Management Applications

— Reflects the company’s ability to evolve with customer and market needs with an AI-first approach —

SANTA CLARA, CA. January 25, 2022 – Tavant, Silicon Valley’s leading digital products and solutions company, today announced that it has been named a “Leader” in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Tavant is positioned in the Leader category based on the assessment of its capabilities and strategies that enable manufacturers to perform optimally.

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Mize Named a Leader for the Second Time in IDC MarketScape for Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.

Full Release: https://www.prweb.com/releases/mize_named_a_leader_for_the_second_time_in_idc_marketscape_for_worldwide_manufacturing_warranty_and_service_contract_management_applications_2022_vendor_assessment/prweb18439546.htm

Siskin Enterprises Expands Its Warranty Solutions and Launches PermaPlate Furniture

PermaPlate Furniture will be providing the most robust white-label protection plans for furniture retailers.

Full Release: https://www.globenewswire.com/news-release/2021/12/29/2358944/0/en/Siskin-Enterprises-Expands-Its-Warranty-Solutions-and-Launches-PermaPlate-Furniture.html

NY Attorney General James Secures $50,000 for RV Owners Who Could Not Obtain Timely Repairs

Agreements Require Both Current and Former Owners of
RV Dealerships to Make Significant Changes to Business Practices

Full release: https://ag.ny.gov/press-release/2021/attorney-general-james-secures-50000-rv-owners-who-could-not-obtain-timely

Liberty Home Guard Expands to California and Illinois

The Home Protection company will now operate in 47 states and the District of Columbia.

Liberty Home Guard, America’s #1 Home Warranty company according to U.S. News & World Report, which offers a host of comprehensive coverage options to protect home systems and appliances, has announced that it is expanding its services to California and Illinois.

Full Release: https://www.prnewswire.com/news-releases/liberty-home-guard-expands-to-california-and-illinois-301451144.html

Auto warranty company faces up to $500K in fines, ordered to stop doing business in California

State regulators have ordered an auto warranty company to cease and desist from doing business in California.

Full Article: https://abc7news.com/infinite-auto-protection-warranty-complaints-car-repairs-7-on-your-side/11339189/

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

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The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?

Upcoming Webinar: Dec 9, 2021, 10:30 AM Central.

Mark Nagelvoort President & CEO @PCMI, Doug Bell Principal @Service Contract Consulting, and Gregory Myers Executive Managing Director @Beecher Carlson will discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow. They will cover:

  • How to know when it’s time to replace your admin system
  • Competing in today’s Assurance Products marketplace
  • The non-negotiables of a good admin system
  • Tips for making a smooth business transformation

Full Details and Registration: https://us02web.zoom.us/webinar/register/5316376005926/WN_sdOj2egXQ5OohAyb_7AkQw

Amazon Home Warranty settles with Arizona AG

Attorney General Mark Brnovich announced a consent judgment in which Amazon Home Warranty will pay $105,000 in customer restitution, as well as $35,000 in civil penalties and $10,000 in attorneys’ fees as well as paying $15,000 to disburse the restitution.

Full Article: https://www.bizjournals.com/phoenix/news/2021/11/29/home-warranty-company-settles-with-ag-fraud.html

HORNBEAM AND PULS LAUNCH HOME APPLIANCE WARRANTY PROGRAM

LOUISVILLE, KY, November 16, 2021—Hornbeam, an insurance carrier focused on the warranty industry, announces their partnership with Puls, a leading home service company based in San Francisco.

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