Author Archives: Editor

SSN is looking for speakers and panelists for The Third Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods

March 26-27, 2025, at the Crowne Plaza® New Orleans French Quarter – Astor, New Orleans, Louisiana.

This innovative 2-track event takes a deep dive into all the key ingredients for creating winning warranty & service contracts for:

  • Vehicle,  Home, Appliance, Mobile, Electronics & Other Consumer Markets

Hear top industry leaders discuss tools and strategies for end-to end lifecycle solutions for:

  • Product Design, Marketing, Sales, Customer Service, Operations, Technology & Compliance
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New Legislation Increases Protection Offerings for Missourians

Missouri lawmakers furthered the protections for consumer finances by signing a new law that affords additional options for people looking to keep their budgets safe. 

Full Article: https://gapalliance.org/new-legislation-increases-protection-offerings-for-missourians/

Marcone Unifies Nationwide Technician Training

Program designed to boost industry expertise through shared standards

St. Louis, MO. (August 27, 2024) – Marcone announced its nationwide fall training program for technicians who rely on the distributor for equipment, repair parts and solutions in the appliance, HVAC, commercial kitchen, plumbing and pool/spa industries.

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Vehicle Service & Warranty Lifecycle Summit Series Brings Together Leaders in Aftersales, Aftercare Services & Warranty on October 22-24  

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers, by delivering high-quality products and exceptional warranty aftercare services

— Jose Clemente, Warranty Performance Manager – General Motors 

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Ohio AG Yost Sues NY-based Home Warranty Company, Alleging Deceptive Business Practices

Ohio Attorney General Dave Yost is suing First Premier Home Warranty and its owner, alleging that the New York-based company’s deceptive business practices have harmed Ohio consumers.

Full Article: https://www.ohioattorneygeneral.gov/Media/News-Releases/August-2024/AG-Yost-Sues-NY-based-Home-Warranty-Company-Allegi

FTC Lawsuit Claims Deceptive Sales Practices and Discrimination at David McDavid Honda of Irving

David McDavid Honda of Irving, a dealership under the umbrella of Asbury Automotive Group, is at the center of a Federal Trade Commission (FTC) lawsuit alleging deceptive sales practices and discrimination.

Full Article: https://www.irvingweekly.com/s/8535/FTC-Lawsuit-Claims-Deceptive-Sales-Practices-and-Discrimination-at-David-McDavid-Honda-of-Irving.php

Florida CFO Jimmy Patronis announces investigation into CarShield for deceptive sales practices

Jimmy Patronis announced an investigation by the Florida Department of Financial Services’ Division of Agent and Agency Services into nationwide vehicle service contract company CarShield for deceptive sales practices in Florida.

Full Article: https://www.mysuncoast.com/2024/08/21/cfo-jimmy-patronis-announces-investigation-into-carshield-deceptive-sales-practices/

New Hampshire Insurance Department Announces Passage of SB515: Enhanced Consumer Guarantee Contracts

The New Hampshire Insurance Department announced the passage and signing into law of SB515, legislation designed to enhance consumer protection through revised requirements for consumer guarantee contracts.

Full Release: https://www.insurance.nh.gov/news-and-media/new-hampshire-insurance-department-announces-passage-sb515-enhanced-consumer