Author Archives: Editor

Liberty Home Guard Expands to California and Illinois

The Home Protection company will now operate in 47 states and the District of Columbia.

Liberty Home Guard, America’s #1 Home Warranty company according to U.S. News & World Report, which offers a host of comprehensive coverage options to protect home systems and appliances, has announced that it is expanding its services to California and Illinois.

Full Release: https://www.prnewswire.com/news-releases/liberty-home-guard-expands-to-california-and-illinois-301451144.html

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

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The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?

Upcoming Webinar: Dec 9, 2021, 10:30 AM Central.

Mark Nagelvoort President & CEO @PCMI, Doug Bell Principal @Service Contract Consulting, and Gregory Myers Executive Managing Director @Beecher Carlson will discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow. They will cover:

  • How to know when it’s time to replace your admin system
  • Competing in today’s Assurance Products marketplace
  • The non-negotiables of a good admin system
  • Tips for making a smooth business transformation

Full Details and Registration: https://us02web.zoom.us/webinar/register/5316376005926/WN_sdOj2egXQ5OohAyb_7AkQw

Amazon Home Warranty settles with Arizona AG

Attorney General Mark Brnovich announced a consent judgment in which Amazon Home Warranty will pay $105,000 in customer restitution, as well as $35,000 in civil penalties and $10,000 in attorneys’ fees as well as paying $15,000 to disburse the restitution.

Full Article: https://www.bizjournals.com/phoenix/news/2021/11/29/home-warranty-company-settles-with-ag-fraud.html

American Water’s Homeowner Services Group Launches New Partnership with Natural Gas Utility

American Home Solutions, part of American Water’s Homeowner Services Group, announced today it has entered into an agreement with ONE Gas, one of the largest, 100% regulated natural gas utilities in the U.S., to provide optional home warranty protection programs to homeowners and renters in Texas and Oklahoma.

Full release: https://www.businesswire.com/news/home/20211115005946/en/American-Water%E2%80%99s-Homeowner-Services-Group-Launches-New-Partnership-with-Natural-Gas-Utility

PCMI Integrates with One Guard to Optimize the Vehicle Analysis and Inspection Process

This partnership allows administrators to streamline the claims adjudication and inspection report process within a single portal

PCMI has partnered with One Guard Inspections, one of the largest and most comprehensive Inspector Networks, to integrate its vehicle analysis and inspection capabilities within PCMI’s Policy Claim and Reporting Solutions™ (PCRS) platform, streamlining processes for the Vehicle Service Contract and Third-Party Administrator industries. With the companies integrated technologies, PCRS customers will be able to complete the entire inspection and claims process faster, within one easy-to-use module.

Full Release: https://www.pcmicorp.com/2021/11/pcmi-integrates-with-one-guard-to-optimize-the-vehicle-analysis-and-inspection-process/