Author Archives: Editor

ServicePower Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Field Service Management for Fifth Time

ServicePower once again named a Visionary in Gartner’s report, which provides an overview of the Field Service Management marketplace

Full release: https://finance.yahoo.com/news/servicepower-named-visionary-2021-gartner-170200120.html

EFG Companies Maximizes Powersports Dealer Cash Flow with New VSC Product for Personal Watercraft

EFG Companies’ new personal watercraft protection product helps dealers diversify their revenue stream while protecting consumers from costly mechanical breakdowns, towing expenses, and trailer repair.

Full release: https://www.businesswire.com/news/home/20210921005325/en/EFG-Companies-Maximizes-Powersports-Dealer-Cash-Flow-with-New-VSC-Product-for-Personal-Watercraft

Navistar featured session at the Vehicle Service & Warranty Lifecycle Roundtable

Joe Werth, Vice President – Uptime, Total Cost of Ownership and Integrated Warranty at Navistar Inc. headlines MAPconnected’s Vehicle Service & Warranty Lifecycle Summit – October 13-14 at the Dearborn Inn, MI.

A Look To the Future At Navistar While Preparing For Integration With Traton

  • Preparing the integration strategy with the new group brands
  • Benefiting from the group electric and autonomous technologies
  • Leveraging best practices in services and warranty
  • Forming new partnerships in purchasing and cost savings

Full details and additional information: https://www.mapconnected.com/navistar-featured-session-at-the-vehicle-service-warranty-lifecycle-roundtable/

Mahindra Headlines Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected’s Vehicle Service & Warranty Lifecycle Roundtable Oct 13-14 continues to attract a powerful group of leading Warranty Chain executives who are collaborating to improve and innovate their warranty and aftercare end-to-end experiences.

Featured speaker:

Breaking Ground: Mahindra’s Service Communication Platform
• Improving retention through an integrated support suite for parts, tech support, claims and information
• Smarter and more accessible mobile application
• Providing after-sales customer support through scheduled maintenance insights
Andrew Conville, Director of Aftersales Dealer and Customer Support Mahindra

Full Details and Additional Information: https://www.mapconnected.com/mahindra-headlines-vehicle-service-warranty-lifecycle-roundtable/

Bruviti Partners With National Service Alliance to Provide Advanced Triage Solutions for Home Appliance Market


Home and extended warranty providers will benefit from the combination of NSA’s deep appliance-repair expertise and Bruviti’s AI-powered diagnostics and problem-resolution capabilities.

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Audi of America to present at the Vehicle Service & Warranty Lifecycle Roundtable

Take a look at one of the featured sessions from Audi of America to be presented at the Vehicle Service & Warranty Lifecycle Roundtable this October 13-14:

Audi’s Partnership With Its Dealers
• Reshaping and equipping dealer aftersales service departments for CASE
• Collaborating together to support tech recruitment
• Driving profit and long-term retention with better ownership processes
• Ensuring satisfied dealers through clear and consistent policies

Click here to see more key topics to be presented at the roundtable.

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HORNBEAM AND PROFESSIONAL WARRANTY SERVICE CORPORATION (PWSC) LAUNCH HOMEPRO, A GROUND-BREAKING HOME WARRANTY FOR RENTAL PROPERTY MANAGEMENT COMPANIES

LOUISVILLE, KY, AUGUST 10, 2021—Hornbeam Insurance Company and Professional Warranty Service Corporation (PWSC) partnered to develop the industry’s first home warranty specifically designed for property management companies with residential rental properties.

PWSC, with the support of Hornbeam, recently introduced HomePRO™ Rental Property Protection to support property managers and landlords. This landmark solution streamlines property management by:

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PCMI Announces Expansion in Leadership Team with Four New Hires

New Leadership Hires Bring Extensive Knowledge to PCMI Amidst Rapid Growth

PARK RIDGE, ILL. (PRWEB) JULY 15, 2021

PCMI (Policy Claims Management International), a leading provider of administration software for automotive, consumer warranty and service management markets announced expansion in its leadership team with four new hires. Joining the team are Peter Govek as Chief Revenue Officer, Ken Park as Chief Information Officer, Maggie Jones as Human Resources Manager, and Bob Vogel as Vice President of Finance.

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