Author Archives: Editor

Global Automotive OEM Leader Expands Use of PCMI’s Extended Warranty and Service Contract Administration Software Across Europe

After seven years of success with PCMI’s software in North and South America, a global automotive OEM leader has implemented the system across its European operations to further enhance efficiency throughout its international network

Full Release: https://www.pcmicorp.com/2025/02/global-automotive-oem-leader-expands-pcrs-use-across-europe/

Phil Mause Named Marcone Chief Commercial Officer

Experienced leader brings industry insights and strategic planning to growing distributor

PRESS RELEASE
For Immediate Release

St. Louis, MO (February 11, 2025) – Marcone Group, a leading North American distributor of appliance, HVAC, plumbing, commercial kitchen and pool and spa parts and equipment, announced today that Phil Mause has joined its leadership team as Chief Commercial Officer.

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Don’t Waste Your Money | Home warranties under fire over denied claims

Another in a never-ending example of problems with some Home Warranty companies. Denying a claim after years of paying for it and calling it a manufacturer’s defect.

Full Article: https://www.wdrb.com/news/business/dont-waste-your-money-home-warranties-under-fire-over-denied-claims/article_817e13a0-e27d-11ef-b44e-abb345c99f50.html

The Fourth Annual Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods – March 26-27, 2025

Deep dive into all key ingredients for creating winning warranty & service contracts for vehicles, home, appliance, mobile, electronics & other consumer markets

Crowne Plaza® New Orleans French Quarter – Astor New Orleans, Louisiana

About The Event

Join us for the Warranty & Service Contract Innovations for Vehicle, Home, Smart Products & Consumer Goods – a deep dive into all key ingredients for creating winning warranty & service contracts for vehicle, home, appliance, mobile, electronics & other consumer markets.

Hear top industry leaders discuss tools and strategies for end-to-end lifecycle solutions for product design, marketing, sales, customer service, operations, technology & compliance.

The all-new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups, and hot off-the-press market news flashes from Warranty Week.

Full Details: https://www.ssn-email.com/ssn/warr16/web.html

Using a Contractual Liability Insurance Policy (CLIP) for Limited Warranties or Service Guarantees

Businesses offering Limited Warranties or Service Guarantees frequently encounter the question, “What backs this warranty or guarantee?”

This question is critical to clients seeking peace of mind that something supports the warranty or guarantee beyond the company’s promise. In some cases, clients will not do business with a company that doesn’t have adequate backing for its promise or guarantee.

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Maine’s Implied Warranty Law should not fly below radar

Most consumer goods bought in Maine have an implied warranty of four years. Retailers and service contract providers need to take note of whether they are selling programs on products that this law already covers.

Full Article: https://www.pressherald.com/2024/12/22/letter-be-aware-of-maines-implied-warranty-law/

PCMI Launches Loyalty Program Management in PCRS, Driving Service Drive Revenue and Customer Retention

New functionality simplifies the administration of loyalty-backed warranties with a comprehensive, end-to-end solution

Full Release: https://www.pcmicorp.com/2024/12/pcmi-launches-loyalty-program-management-in-pcrs-driving-service-drive-revenue-and-customer-retention/

Starr joins Octaviant Financial and Marsh as lead carrier on drug warranty platform

Octaviant Financial has announced that Starr Insurance will join its partnership with Marsh to offer drug warranty services that enable pharmaceutical companies to guarantee the effectiveness of high-cost therapies.

Full Article: https://www.reinsurancene.ws/starr-joins-octaviant-financial-and-marsh-as-lead-carrier-on-drug-warranty-platform/