Author Archives: Editor

Marcone Appliance Parts Honored with Industry Award for Service Excellence, Sales Growth Rewarded

ST. LOUIS, MO (May 6, 2025) – Marcone Appliance Parts announced today that it has been selected for the Eagle Award of Excellence from Whirlpool for 2024.

The award is performance-based and given to top national distributors who exemplify a supportive relationship with Whirlpool while meeting sales targets and providing quality follow-up customer service.

“This award is evidence of the customer-first mentality shared among our appliance parts team,” said Asterios Satrazemis, Chief Executive Officer of mSupply, parent company of Marcone Appliance Parts. “Whirlpool is an excellent partner with quality products. Combining that with Marcone’s efficient and reliable parts distribution delivers a quality experience for servicers and homeowners alike.”

Marcone Appliance Parts maintains 33 branches in 12 U.S. states and Ontario, Canada. It also uses 14 regional distribution centers that are strategically located from coast to coast for optimal delivery speed.

Founded by St. Louis entrepreneur Henry Markow, Marcone is currently part of national distribution expert mSupply.™ For almost a century, appliance contracting professionals and major retailers have trusted the Marcone name for their OEM appliance repair parts, equipment and supplies. 

For more information, visit Marcone.com.

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About mSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. To learn more, visit mSupply.com.

Media Contact:
Elizabeth Davies
mSupply 
Cell: 815.440.8768
[email protected]

REMINDER – New Hampshire Insurance Department Announces Important Updates to Consumer Guaranty Contract Law

The law was initially passed in 2024, and the changes to New Hampshire’s Consumer Guaranty Contracts (service contract law) took effect January 1, 2025.

Obligors must now file all service contract language with the state insurance department and submit annual reports listing all administrators and sellers.

The Service Contract forms (Terms and conditions) must be filed via the System for Electronic Rates & Forms Filing (SERFF). According to the release, there are no NHID fees associated with these SERFF filing submissions. The NHID will review these forms to ensure they meet the required standards and do not include terms that are contrary to the public interest or misleading.

Original State Release: https://www.insurance.nh.gov/news-and-media/new-hampshire-insurance-department-announces-important-updates-consumer-guaranty

Original Bulletin: The bulletin may be found on the NHID website at https://mm.nh.gov/files/uploads/nhid/documents/bulletin-consumer-guaranty-contracts-20241022.pdf 

This reminder is courtesy of TPA in a Box℠, a Meramec Secure®, Inc. property.

Meramec Secure® Launches “TPA in a Box” Platform to Empower Retailers and OEMs with In-House Service Contract Programs

Meramec Secure, a national leader in specialty insurance and service contract solutions, proudly announces the launch of its innovative TPA in a Box platform.

This comprehensive solution is designed to assist retailers and original equipment manufacturers (OEMs) in establishing and managing in-house service contract programs efficiently and effectively, and is perfect for:

  • Furniture & Lighting
  • Major Appliances
  • Small Appliances
  • Major Electronics
  • Portable Electronics
  • Sporting Goods & Exercise Equipment
  • Jewelry & Watches
  • Prescription & Sunglasses
  • Power Tools
  • Lawn and Garden
  • Almost any Consumer Product is Eligible
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Mulberry and Arkansas Homefurnishings Association Partner to Elevate Protection and Profitability for Furniture Retailers

Mulberry, the people-first product protection platform, is proud to announce an exclusive partnership with the Arkansas Homefurnishings Association (ARHFA), a leading voice for furniture retailers in the region. 

Full Release: https://www.globenewswire.com/news-release/2025/04/22/3065633/0/en/Mulberry-and-Arkansas-Homefurnishings-Association-Partner-to-Elevate-Protection-and-Profitability-for-Furniture-Retailers.html

Bridgestone Americas will host the MAPconnected Warranty, Aftersales & Aftercare Services Network 3rd Annual Club Study

May 7-8 at Bridgestone’s Headquarters in Nashville, TN

This immersive two-day event offers exclusive, facilitated benchmarking opportunities, including a Bridgestone/Firestone Distribution Center Tour and two Networking Dinners.

The Club Study will additionally feature the AI-Service Warranty Lifecycle Management Think Tank (AI-SWLM) on May 8, where small group discussions will uncover best practices for transforming AI concepts into fully automated generative AI solutions. Topics to include charting AI journeys from ideation strategies to navigating early-phase challenges, with the ultimate goals of Proof of Concept (PoC) development.

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Marcone Servicers Association Hosts Industry-Leading Convention

Hundreds of repair professionals gain expertise, make connections

St. Louis, MO (April 8, 2025) – More than 700 industry professionals recently gathered in Las Vegas for the 2025 MSA Convention, featuring three days of development aimed at boosting business success.

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The 16th Annual Extended Warranty & Service Contract Innovations

Strategies for Designing, Marketing & Operating Winning Service Contract & Extended Warranty Programs – October 27-29, 2025, The Drake, Chicago, Illinois

Join us at the 16th Annual Extended Warranty & Service Contract Innovations! This year’s all-new agenda takes a deep dive into new frontiers in extended warranty and service contract innovations!

Website: https://www.warrantyinnovations.com/index.php

How the Meramec Secure® Platform Supports Companies Bringing Financial Strength to Their Guarantees and Warranties

With new innovative services and products comes a certain degree of uncertainty about whether the company making the promise can truly fulfill its commitments. Everyone can relate to companies offering incredible guarantees or warranties that are now out of business, or those making service promises that don’t deliver.

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Is it a CLIP or a SCRIP or a CLRP or PWI or PGI

The correct term depends on what you’re looking to accomplish. Navigating the different insurance policy terms can be confusing, as their meanings and applications often overlap. The fundamental foundation is the Contractual Liability Insurance Policy (CLIP) for all the variations.

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North American Distributor Debuts New Name

Parent company will use mSupply TM to deliver Right Products. Right Now. TM

St. Louis, MO (March 3, 2025) — The parent company of the leading North American distributor of residential and commercial kitchen appliance, HVAC, plumbing and pool/spa repair parts and equipment, formerly known as Marcone, is proud to announce its new name: mSupplyTM.

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