In its 4th year the summit is the only Automotive Warranty exclusive summit providing an opportunity for OEMs, Dealers and Tier Suppliers to share expertise and best practices to develop strategies to enhance quality, brand loyalty and customer satisfaction in the crucial warranty, aftersales and aftercare value chain links.
WarrantyNews readers can secure a 20% discount through August 30th. Register online using promo code: ENG20 ( http://www.engevents.com/warrantyusa2019 ) or contact Pam Walter 609-216-6998 [email protected].
Highlighting this year’s agenda is Anthony E. Gomes, Assistant Vice President – Parts, Service and Technical – American Honda Motor Co. a 17+ year Honda veteran, whom is responsible for overseeing Contact Center Operations, which consists of Automotive Customer Service, Acura Client Relations, Contact Center Support, Recall Customer Relations and the Chino Support Center.
Takata replacement recalls outreach efforts from strategy to roll-out at American Honda Motor Co.
· Creating a taskforce
· Implementation
· Expansion
· Setting national trends for completion
Additional thought leadership from:
•Ford: Evolution of warranty strategy: Gain trust, main integrity and enhance fairness
•American Honda: Global warranty system for local market usage
•Cummins: One year in: End-to-end warranty claim process implementation
•FCA USA: Tying warranty policy to customer experience
•Navistar: Creating integrated warranty process from back to front
•NADA: Hiring and retaining service technicians and warranty administrators
Extra benefits this year include:
•Best in Class benchmarking pre-conference workshop option
•Peer roundtable discussion topics
•Supplier/OEM warranty platform: Manage claims, returns and quality workshop
•8+ hours of networking in 2 lunches, social dinner and extended breaks!
Link to 4th annual agenda: 2019 Auto Warranty Management Summit agenda