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Check out what’s going on at the Service Contract Association with new presentations, new videos, new events, new career postings, new links & new companies listed in the directory

The Service Contract Association is where companies showcase differentiation and innovation.


Service Contract Related News:

Service Contract and Warranty Related News
New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience
Published on 2020-08-05

GWC Warranty Enhances and Expands Coverage Options, Providing Additional Value for Dealers and Their Consumers
Published on 2020-08-04

Ninth Circuit Curtails Consumers’ Class Claims Under the Magnuson-Moss Warranty Act
Published on 2020-08-04

Amynta Group Acquires Pivotal Solutions
Published on 2020-07-22

Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty
Published on 2020-07-21

Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity
Published on 2020-07-21


Technology:

CSG
Telecom Argentina Improves CX with CSG Field Service Management

Mize
eBook – Reduce the High Cost of Warranty Claims Processing with Customer Self-Service

Mize
Benchmark Assessment of Supplier Warranty Management Best Practices

PCMI Corporation
Automotive – Policy Claim and Reporting Solutions™

PCMI Corporation
Consumer – Policy Claim and Reporting Solutions™


Automotive Recruiting:

Broad & Pattison Automotive Search
Recruit and Retain: Talent Matters


Call Center Solutions:

Cuèntame
Customer Journey to Greater Success – P&C Insurance Company Case Study

Cuèntame
Nearshore Sales Partner – Can a nearshore partner sell as effectively as you can?


Marketing & Analytics Solutions:

After, Inc.
Warranty Analytics 2.0
Addressing the Gaps in Current Software Solutions

After, Inc.
Predictive Analytics in Warranty Marketing
The Key to Driving Higher Revenue and Profits

After, Inc.
Product Registration Technologies
The Technologies Driving Product Registration


Product Warranty Insurance

Personal Safeguards Group
Product Warranty Insurance for OEMs and Product Sellers


Legal & Regulatory

Brian T. Casey and Jon L. Gillum, Locke Lord LLP
Blurred Lines: Another Case of Service Contract v. Warranty v. Insurance Confusion

Shirley Kerns, Pennington PA
New West Virginia Regulation Adds VPP and Ancillary to Exemption

Shirley Kerns, Pennington PA
South Carolina Regulation expands definition of Service Contract allowing certain ancillary and VPP products


Upcoming Virtual Events

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

New Leaf Deploys CSG Field Service Management to Enhance Its Customer Experience

Greenwood Village, CO –August 5, 2020 — CSG® (NASDAQ: CSGS) today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers. CSG will deploy a new contract management capability within its Field Service Management platform to give New Leaf the ability to automate processes, while providing critical customer data to digitally transform the end-to-end management of its contracts.

Continue reading

New Virtual Events Added to the Service Contract Association

August 12th – Rethinking the Loss Data Equation:
Make Better Decisions Faster and Increase Profitability

August 25th – From Business Continuity to Business Transformation:  How to Succeed in a Post-COVID Field Service Industry

October 13th/15th – 11th Annual Extended Warranty & Service Contract Innovations

The Service Contract Association provides an innovative platform showcasing solutions, services, events, career opportunities and an extensive directory of participants. Visit the Service Contract Association’s website.

GWC Warranty Enhances and Expands Coverage Options, Providing Additional Value for Dealers and Their Consumers

GWC Warranty announces the launch of significant updates to their core vehicle service contract offering that allow dealers to provide even better levels of coverage and more options for consumers. 

Full Release: https://gwcwarranty.com/about/gwc-news/2020/july/23/gwc-warranty-enhances-and-expands-coverage-options-providing-additional-value-for-dealers-and-their-consumers

Ninth Circuit Curtails Consumers’ Class Claims Under the Magnuson-Moss Warranty Act

The United States Court of Appeals for the Ninth Circuit held that the Class Action Fairness Act of 2005 (CAFA) “may not be used to evade the specific numerosity requirement” of the Magnuson-Moss Warranty Act” (MMWA).

Read the full article: https://www.jdsupra.com/legalnews/ninth-circuit-curtails-consumers-class-13010/

Amynta Group Acquires Pivotal Solutions

NEW YORK, NY – July 22, 2020 — Amynta Group, a premier insurance services provider of property & casualty and warranty protection products and services, has acquired Pivotal Solutions Inc., based in Fishers, Indiana. Founded in 1999, Pivotal Solutions is a strategic partner to automotive dealer groups, providing F&I solutions, training and development to drive customer engagement and deliver superior F&I performance for its dealers.

Full Release: https://www.amyntagroup.com/2020/07/amynta-group-acquires-pivotal-solutions/

Dealerscope 2020 40 Under 40: Adam Smith, OnPoint Warranty

Congratulations to Adam Smith from OnPoint Warranty for being named to the Dealerscope 2020 40 Under 40.

Full Details on Adam Smith: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-adam-smith-onpoint-warranty/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Dealerscope 2020 40 Under 40: Elizabeth Ahner, Centricity

Congratulations to Elizabeth (Liz) Ahner from Centricity for being named to the Dealerscope 2020 40 Under 40.

Full Details on Elizabeth Ahner: https://www.dealerscope.com/article/dealerscope-2020-40-under-40-elizabeth-ahner-centricity/

Full List: https://www.dealerscope.com/longform/dealerscope-2020-40-under-40/

Tuft & Needle Announces Mattress Protection Plan with Clyde

Tuft & Needle (T&N), the Phoenix-based company that pioneered the way mattresses are designed and sold, is now offering a mattress protection plan through Clyde, a startup focused on offering extended warranties and accident protection in e-commerce.

Full Article: https://www.tuftandneedle.com/resources/tuft-needle-announces-mattress-protection-plan-with-clyde/

Rethinking the Loss Data Equation: Make Better Decisions Faster and Increase Profitability

Exclusive Free Webinar for Home Warranty and Service Contract Professionals

Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. New solutions, CSG Dash enables:

  • Real-Time loss data
  • Improved CX
  • Interactive Dashboards & Reporting
  • Cost-Savings

Who Should Attend:

Senior Management from:

• Home warranty service contract providers
• Extended service contract third party providers

With Responsibility for:

• Contractor operations/relations
• Service provider network
• Service operations and claims
• Field technician operations
• Finance

Wednesday, August 12, 2020 at 1 p.m. EDT

Full Details: https://info.csgi.com/service-contract-association-csg-webinar-promotion