Chicago, Illinois – October 17-18, 2023

Announcing the all-new agenda covering all the topics you have asked for! This year The 14th Annual Extended Warranty & Service Contract Innovations National Forum is moving to Chicago on October 17-18, 2023, at the Palmer House Hilton. This highly acclaimed, cross-industry event covers innovations in customer service, new product development, data & technology, operations, marketing & sales, legal & regulatory, finance & insurance.

Register today at: www.warrantyinnovations.com. Use Our Special Discount Code WN300 for $300 off!

This conference is proclaimed to be the ONLY conference to meet who’s who decision-makers in the extended warranty and service contract industry. Plus, it is consistently rated as the number one conference for quality content and expert speakers.

Join us for in-depth case study solutions, vibrant panel discussions, industry-specific roundtables, and the ever-popular news flash sessions including:

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Value Add Product Innovations to Boost Bottom Line Results
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Innovative Business Models Offering Multiple Payment Methods: Delivering Value Deep into the Machine Lifecycle
– Kolby Rath, Manager, Aftermarket Portfolio, Deere & Company

Panel Discussion: How Smart Home Technology is Transforming the Extended Service Industry – 
Creating Value Added Services in the New Era of Interoperability and Connectivity
– Chris McDonald, Conference Co-Chairperson, Industry Executive, Innovator, and Advisor

Accessing the Right Data at the Right Time to Create Competitive Product and Deliver Exceptional Customer Value
– Matt Parsons, Chief Revenue Officer, Registria

Lifetime Warranty: The Business Case – It’s More Than Just Math, But the Math Works Too!
– Doug Bell, Service Contract Consulting, Doug Bell & Associates

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Customer Centric Strategies to Expand Market Share and Increase Retention
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Maintaining Market Share, Brand Loyalty and Customer Retention in an Era of Global Market Disruptions, Delays, and Labor Shortages
– Michael Huff, President, Nissan Global Reinsurance, Ltd.

Integrating Product Sales and Service
– Eric Johnson, Director, Advanced Service Operations, GE Appliances, a Hair Company

Panel Discussion: Expanding and Maintaining Market Share – Competitive Tools and Strategies
– Kevin Rooney, Business Development, Extended Service Plans, Whirlpool
– Mark Nagelvoort, President & CEO, PCMI
– Taj Mian, Senior Vice President, Business Development, Domestic & General LLC

Panel Discussion: Globalization of Extended Warranties and Service Contracts
– Dan Tafel, Vice President, Sales & Marketing, Ironwood Warranty Group
– Christopher Costin, Senior Director, Global Business Development, Warranty & Service Programs, AIG

Service Network Trends and Techniques to Improve Efficiency Within an Ever-Changing Landscape
– Jim Mostofi, Chief Executive Officer, Rely Home

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Ensuring Compliance in an Era of Increased Regulatory Scrutiny
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2023 Legislative Roundup
– Travis Moore, General Counsel, Service Contract Industry Council (SCIC)

Subscription Model Legal Considerations
– Tim Meenan, Managing Partner, Meenan P.A.

General Counsel Roundtable: What Industry Leaders are Doing to Ensure Compliance
– Brian T. Casey, Esq., Partner, Co-Chair of Regulatory & Transactional Insurance Practice Group, Locke Lord LLP
– Matthew Weil, Executive Vice President, American Guardian Warranty Services, Inc.
– Benjamin Cohen, Lead Counsel Legal, Regulatory Affairs/Legal, Assurant
– Brian S. Tretter, General Counsel, Rely Home

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Quality Control and Cost Avoidance through Technology Innovations and Analytics
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Harnessing AI to Maximize Your IoT Investment to Increase Sales, Reduce Costs and Improve Quality – Case Study Examples
– David Froning, Portfolio Manager of IOT Solutions, SAS

Applying Warranty Analytics Across Divisions to Reduce Cost and Improve Quality
– McKenna Eaton, Manager, Dealer Quality Administration & Warranty Operations, The Toro Company

Panel Discussion: Integrating AI and ML to Streamline Operations, Boost Sales and Control Costs
– Kippy McNulty, Vice President Business Development, Marcone
– Dr. Mark R. Hatch, Industry Expert & Author

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Exclusive Conference Bonus Features
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Industry News Flashes: Auto, Mobile/Electronic, Home/Appliance
– Eric Arnum, Publisher, Warranty Week

Talent Management and Recruiting: Strategies to Overcome Labor Shortages & Diversity Challenges and the Impact of an Aging Workforce
– Angie Breedlove, Executive Director, Women of Warranty; Co-Founder and CRO, Xcelerator Group
Exclusive Research Results: Product Protection – Predictions and Analysis

– Scott Sherrod, Founder, Warranty Design

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Industry-Specific Roundtable Discussion Groups
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Join one of these small group, highly interactive discussions to get your questions answered on the spot, generate innovative ideas and hear from your industry colleagues:

A. Auto
– Toyota Financial Services
B. Electronics & Mobile
C. Home & Appliance
– Rodney Martin, Chief Executive Officer, America’s Preferred Home Warranty
– Eric Johnson, Director, Advanced Service Operations, GE Appliances, a Hair Company
D. Other Special Markets

Register now at: www.warrantyinnovations.com. Use Our Special Discount Code WN300 for $300 off!

We look forward to seeing you in Chicago!