Category Archives: Technology

2nd Annual Global Warranty & Service Contract Innovations Conference

April 18-19, 2023, at the Hyatt Regency Long Beach, California

Hear top industry leaders discuss tools and strategies for cross-functional, data-driven new product development, customer service to expand market share and ensure compliance. The all new agenda features riveting case studies and timely panel discussions. Plus, you’ll want to participate in the always-popular industry-specific roundtable discussion groups and hot off the press market news flashes from Warranty Week.

To register and view the schedule of events, please visit:  www.globalwarrantyinnovations.com. Use the WarrantyNews discount code: WN300 for $300 off while available.

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New PCMI Whitepaper Releases: Driving Extended Warranty & Service Contract Revenue Growth Through the Use of Automation

Data-packed insights from a research study among Warranty and Aftermarket Service professionals looking at the role of software applications that automate the configuration, administration, and management of EW/SC programs in driving revenue growth.

  • The role of software applications in selling extended warranties and service contracts
  • Servitization and how technology can optimize the customer experience
  • How the right sales and marketing strategies can increase revenue growth

Read the Full Whitepaper: https://www.pcmicorp.com/whitepaper-driving-extended-warranty-and-service-contract-revenue-growth-through-the-use-of-automation-form/

13th Annual Extended Warranty & Service Contract Innovations

This year’s all-new agenda takes a deep dive into new frontiers in extended warranty and service contract innovations!

Event Highlights Include:

  • 30+ Top-flight speakers crossing multiple industries including auto, appliance, mobile, electronics, home, heavy equipment, and more
  • Unmatched learning opportunities acknowledged as the best for all industries
  • In-depth case studies, provocative panel debates, and quick sound-bite industry insight sessions to give you all you need to understand the leading issues in extended warranty/service contracts today
  • 4 industry-specific interactive networking roundtables

Comprehensive coverage of the full spectrum of your extended warranty & service contract business includes: Customer Service, New Product Development, Disruptive Technology, Marketing & Sales, Legal & Regulatory, Finance & Insurance.

For more information and to register: https://www.warrantyinnovations.com/index.php

IDC MarketScape Recognizes Tavant as a Leader Again in the Assessment for Warranty and Service Contract Management Applications

— Reflects the company’s ability to evolve with customer and market needs with an AI-first approach —

SANTA CLARA, CA. January 25, 2022 – Tavant, Silicon Valley’s leading digital products and solutions company, today announced that it has been named a “Leader” in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Tavant is positioned in the Leader category based on the assessment of its capabilities and strategies that enable manufacturers to perform optimally.

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Mize Named a Leader for the Second Time in IDC MarketScape for Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment

Recently merged with Syncron, Mize, has been positioned for the second time as a Leader in the IDC MarketScape: Worldwide Manufacturing Warranty and Service Contract Management Applications 2022 Vendor Assessment. Delivered on the Syncron Connected Service Experience (CSX) platform, the Warranty solution delivers value by increasing service contract revenues, reducing warranty expenditures, and enhancing customer service experience.

Full Release: https://www.prweb.com/releases/mize_named_a_leader_for_the_second_time_in_idc_marketscape_for_worldwide_manufacturing_warranty_and_service_contract_management_applications_2022_vendor_assessment/prweb18439546.htm

Bruviti Triage Center Helps Organization Quickly Build AI Capabilities for Service Teams

Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support capabilities using artificial intelligence

CAMPBELL, Calif. — December 2, 2021, 2021: Bruviti, the leader in AI-driven predictive service applications, has launched Bruviti Triage Center, a no-code web application that enables manufacturers, independent servicers, and warranty providers of field-serviced products to quickly develop their own AI-powered triage environment to augment their existing customer- and technical support capabilities.

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The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?

Upcoming Webinar: Dec 9, 2021, 10:30 AM Central.

Mark Nagelvoort President & CEO @PCMI, Doug Bell Principal @Service Contract Consulting, and Gregory Myers Executive Managing Director @Beecher Carlson will discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow. They will cover:

  • How to know when it’s time to replace your admin system
  • Competing in today’s Assurance Products marketplace
  • The non-negotiables of a good admin system
  • Tips for making a smooth business transformation

Full Details and Registration: https://us02web.zoom.us/webinar/register/5316376005926/WN_sdOj2egXQ5OohAyb_7AkQw

PCMI Integrates with One Guard to Optimize the Vehicle Analysis and Inspection Process

This partnership allows administrators to streamline the claims adjudication and inspection report process within a single portal

PCMI has partnered with One Guard Inspections, one of the largest and most comprehensive Inspector Networks, to integrate its vehicle analysis and inspection capabilities within PCMI’s Policy Claim and Reporting Solutions™ (PCRS) platform, streamlining processes for the Vehicle Service Contract and Third-Party Administrator industries. With the companies integrated technologies, PCRS customers will be able to complete the entire inspection and claims process faster, within one easy-to-use module.

Full Release: https://www.pcmicorp.com/2021/11/pcmi-integrates-with-one-guard-to-optimize-the-vehicle-analysis-and-inspection-process/

Warranty Life Transforms Smartphone Protection with Cost-Cutting AI-powered Usage-Based Coverage

Warranty Life launches new personalized protection for smartphone users that uses the combined power of artificial intelligence (AI), telematics, and machine learning (ML) to develop the first usage-based smartphone protection where your behavior directly impacts how much you pay.

Full Release: https://www.prnewswire.com/news-releases/warranty-life-transforms-smartphone-protection-with-cost-cutting-ai-powered-usage-based-coverage-301408571.html